Policy Change Supervisor supervises a group of insurance policy change technicians to ensure that policy changes and requests are carried out according to established guidelines. Determines action on changes for which a policyholder has applied, but which are not covered by policy provisions, and computes costs or allowances for policy changes. Being a Policy Change Supervisor contacts policy owners and field agents with pertinent information that may affect a policy change. Does not have underwriting approval. Additionally, Policy Change Supervisor requires a bachelor's degree. Typically reports to a manager or head of a unit/department. The Policy Change Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Policy Change Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Job Description
Job Description
Who we are :
ManhattanLife Insurance and Annuity Company was founded in 1850, the Company’s longevity makes it one of the oldest and most reliable health and life insurance companies in the country.
Operating successfully for 172 years is a testimony to ManhattanLife’s enduring history, and an indicator of the reliability of our future.
ManhattanLife’s headquarters are in Houston, TX and the company is continually growing with multiple office locations nation-wide.
ManhattanLife offers attractive employee benefits starting day one, including immediate coverage under our health, dental and vision plans.
We offer flexible schedules, including shortened hours on Fridays, free parking, company-wide events, professional development (LOMA testing) and a company-wide wellness program.
Scope and Purpose :
The Policyholder Services Supervisor will based at our Utah office and oversee a team of Policyholder Services staff as well as service agents, policyholders, providers and may assist other departments in making policy changes.
To be successful, you should have strong insurance industry knowledge and be very comfortable with managing teams and operation processes.
Duties and Responsibilities :
includes completion of monthly score cards.
Minimum Qualifications :
High School Graduate or equivalent (GED); education in insurance, healthcare, business administration or equivalent relevant experience preferred.
Knowledge, Skills and Abilities :
Travel Requirements :
This position may require light travel as needed.
Professional Development :
Physical Demands :
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to stand;
walk; use hands to finger, handle or feel objects, type, and use mouse; reach with hands and arms and talk and / or hear.
The employee is required to sit for extended periods of time. The position may require lifting, pulling or moving items weighing upwards of 10 pounds as it relates to office or desk supplies.
Work Environment :
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee regularly works in an office environment.
This role routinely uses standard office equipment such as computers, phones via WebEx, physical phone while in office, and photocopiers when necessary.
Other Duties :
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to the job at any time without notice.
AAP / EEO Statement :
ManhattanLife prohibits discrimination based on race, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation, or any other legally protected status.
EOE Employer / Vet / Disabled. ManhattanLife values differences. We are committed to fostering an environment that attracts and retains a diverse workforce.
With individuals from a variety of backgrounds, ManhattanLife will be better equipped to service our customers, increase innovation, and reduce risks.
We encourage the unique perspectives of individuals and are dedicated to creating a respectful and inclusive work environment.
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