Professional Services Director - Healthcare jobs in Charleston, SC

STATEMENT OF JOB:

Coordinate the delivery of services outlined in the individual service plans and monitor to ensure they meet the service and health needs of the residents and promote wellness. The HCD directs the nurses and certified nursing assistants within the community to maintain a high standard of care. Communicates in a professional manner and represents the Community in a positive way with the medical community, family members, and residents. The HCD is responsible for the regulatory compliance for the community. Works well with the management team to ensure overall resident satisfaction. The HCD possesses the qualifications and capabilities to assume the position of Administrator-in-charge when assigned.

Responsibilities include but are not limited to:

• Leadership:
• Develops and maintains a working knowledge of all policies and procedures pertaining to the position, the department and the personnel.
• Develops and implements an active wellness program for the residents in conjunction with the Activity Department.
• Ensures continuity and consistency in the delivery and quality of services to meet the need and expectations of residents and families.
• Maintain a proactive approach regarding retention of residents by identification of those at risk, and enlisting needed services to prevent or resolve concerns in a timely manner.
• Lead weekly in-house care plan meeting with Executive Director, care associates, dietary, life enrichment, and marketing staff to discuss resident changes.
• Respond to resident emergencies and make appropriate decisions regarding the disposition of resident. Make required notifications to administration, physician, family and state agencies as appropriate.
• Participate in fire and emergency safety programs to ensure a safe working environment.
• Represents The Community in a positive and professional manner while conducting outreach programs and marketing the community.
• Develop systems, practices, policies and procedures which ensure resident privacy and compliance with all applicable federal and state regulations.
• Conduct interviews with prospective residents to determine appropriate level of care.
• Develops a plan of care to meet the needs of each resident.
• Maintains and audits resident records in an orderly manner, which ensures that all required documentation is present and accurate.
• Performs other duties as assigned.
Requirements:
• Compliance:
  • Responsible for clinical regulatory compliance to ensure positive outcomes on annual licensing surveys.
  • Perform audits per company standards.
  • Initiates family call program as directed by the Executive Director.
  • Assures that the Community, in conjunction with the Executive Director as a survey ready binder prepared.
  • Performs assessments upon move in, change in condition and annually thereafter for each resident.
  • Coordinate and review Individual Service Plans (ISP's) with all appropriate individuals such as the resident, family members, management team, home health care agencies, and the nursing staff to ensure appropriate level of care and satisfaction of delivered services.
  • Facilitates weekly review of community clinical CKI reports and implements follow up action items.
  • Conducts bi-annual care conferences for all residents.
  • Oversee and manage the medication management plan, ensuring that the skills of the nurses and CMA's meet the standards of the State Board of Health Professionals.
• Employee Staffing/Training:
  
  • Manage and participate in the hiring process of all required staff to fulfill scheduling needs.
  • Provide training, in-services, and education to new employees and ongoing as required to meet company expectations and DSS expectations.
  • Develop or delegate the nursing and CNA schedule to maintain twenty-four hour coverage to meet the needs of the residents within budgeted guidelines.
• Communication:
  
  • Maintain contact with residents when they are hospitalized or in an alternate healthcare
  • Community and be aware of their condition through regular contact with physicians, discharge planners, case managers, social workers, or other healthcare staff and families.
  • Conduct required staff meetings on a regular basis to keep employees aware of expectations, changes in policy/procedure, and to maintain morale.
Requirements:
• Current LPN/LVN or RN license in good standing
• Solid ability to interact and build relationships with older adults and their families
• Exceptional ability to manage people, multi-task, delegate, and motivate a team that is focused on quality care
• Must have comprehensive knowledge of nursing principles and practices, and have the ability to apply those principles as part of the management team
• Must be CPR certified
• Must be able to lift, carry, and push up to 25lbs