Program Supervisor jobs in Orlando, FL

Requisition No: 827856 

Agency: Commerce

Working Title: 827856-BENEFITS PROGRAM SUPERVISOR/ANALYST-SES - 40043090

 Pay Plan: SES

Position Number: 40043090 

Salary:  $40,351.04 

Posting Closing Date: 05/01/2024 

Total Compensation Estimator Tool

JOB TYPE:    FULL TIME /      CS
POSITION LOCATION:      Orlando, FL (relocation benefits are not available for this position) 

Benefits Program Supervisor/Analyst SES
INTERNAL

www.floridajobs.org/

Our Organization and Mission:

FloridaCommerce works across the state to support Florida’s economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters.

In collaboration with our partners, we salute our nation’s veterans and are honored to have the opportunity to support them and their family members by encouraging them to apply at FloridaCommerce for positions that fit their skill sets.

FloridaCommerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities.  (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.)

Let our mission become yours. To find out more about us, click on the link: http://www.floridajobs.org/

The Work You Will Do:        

The Benefits Progam Supervisor/Analyst is a member of the RA Adjudication team of the Division of Workforce Services. The person in this position will be responsible for providing instructions to staff and taking necessary actions to assist in performing job duties.  The performance of these functions and their coordination is required for consistency and efficiency of operations.  This is professional work requiring not only extensive knowledge of the Reemployment Assistance law, rules, policies, and procedures, but also the ability to plan, organize, and coordinate work assignments and work cooperatively with others.

The person in this position will work independently and be responsible for identifying and analyzing complex problems; developing, recommending and implementing solutions to resolve problems; providing instructions; and taking necessary actions in resolving problems; advising management of problems and/or policy concerns related to program and operational functions.

The Difference You Will Make:

You will assist in helping Floridians obtain wage replacement benefits for qualified individuals who are out of work through no fault of their own. Your knowledge and skills will be utilized to help our citizens.

FloridaCommerce is a fast-paced work environment in which critical thinking and prioritizing are a must.

How You Will Grow:

FloridaCommerce encourages its employees to constantly innovate and seek efficiencies.  Trainings are made available throughout the year and on request with the Office of Training and Development within the Bureau of Human Resource Management. In accordance with our Vision and Mission, the employee:

• Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
• Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
• Provides information clearly, accurately, and succinctly; and exhibits good listening skills.
• Works collaboratively to optimize the effectiveness of FloridaCommerce’s available resources and tools.
• Uses knowledge acquired through education, training, or experience to complete tasks.

These expectations are for all our employees, and you will be expected to model these as a leader.  We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience.  

Where You Will Work:      

Orlando is a magical city that is known for its warm weather and hospitality. With the moniker “The City Beautiful” there’s an incredible mix of fun things to do in Orlando that make it an ideal place to work, play and live. Central Florida receives around 60 million visitors a year who are all drawn by its family friendly atmosphere, amazing restaurants, I-Drive shopping and of course it’s world-famous theme parks Disney World, Universal Studios, Sea World. When not at the theme parks, you will find Orlando is home to several nature trails, nearby springs and over 100 lakes. Orlando is also one of the fastest growing metropolitan areas in state with major job industries in hospitality, health care and technology. From major sporting events to its cultural arts and theater performances, Orlando has something for everyone.

Orlando is:

• Home to major higher learning institutions such as: University of Central Florida (UCF), Valencia Community College (VCC), Rollins College, and Full Sail University
• Approximately 90 minutes from many amazing beaches
• Within a state having no state income tax for residents of Florida.

WORKING FOR THE STATE OF FLORIDA HAS BENEFITS!

*  State Group Insurance coverage options
 (health, life, dental, vision, and other supplemental option)

*  Retirement plan options, including employer contributions (www.myfrs.com)

*  Nine paid holidays and a Personal Holiday each year

*  Annual and Sick Leave Benefits

*  Student Loan Forgiveness Program (Eligibility required)

*  Flexible Spending Accounts

*  Tuition Fee Waivers (Accepted by major Florida colleges/universities)

*  Ongoing comprehensive training provided

*  Career Growth      

*  Highly skilled, professional environment

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

Pay:

$40,351.04 annually - Firm

Your Specific Responsibilities:

The incumbent in this position administers complex technical Reemployment Assistance program functions.  This is a highly responsible position requiring extensive knowledge of Reemployment Assistance law and department procedures relating to the Reemployment Assistance program.  The person in this position will be responsible for providing instructions and taking necessary actions.  The performance of these functions and their coordination is required for consistency and efficiency of operations.  This is professional work requiring not only extensive knowledge of the Reemployment Assistance law, rules, policies, and procedures, but also the ability to plan, organize, and coordinate work assignments and work cooperatively with others.

Supervisory employees are those who spend the majority of their time communicating with, motivating, training, and evaluating employees, and planning and directing employees’ work, and who have the authority to hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward, or discipline subordinate employees or effectively recommend such action, including all employees serving as supervisors, administrators, and directors.

Supervises and assists subordinates with the resolution of the more difficult or unusual programmatic and technical problems and coordinates unit activities in connection to initial claims, adjudication, and responses to a large volume of inquiries relating to the Reemployment Assistance program.  Motivates, trains, and evaluates associates.  Responsible for authorization of leave and attendance records.  Prepares position descriptions, performance appraisals, and procedural changes due to changes in the work of the unit, the Reemployment Assistance law and department rules.

Works with representatives from other program areas as needed to resolve issues relating to the Reemployment Assistance.  Identifies and analyzes problem areas and recommends any changes needed to improve and streamline existing procedures.

Supervises and coordinates unit activities relating to specialized work assignments and other related work as required including the preparation of reports, project analysis and correspondence.  Prioritizes work and delegates responsibility of assignments to ensure accuracy, efficiency and completion of work by deadlines.  Randomly reviews and evaluates sub-unit work to determine if all work is in compliance with established standards.

Attends, conducts, organizes and/or participates in workshops, studies, conferences, and staff meetings. 

Required Knowledge, Skills, and Abilities:

• Knowledge of the principles and practices of management and supervision.
• Knowledge of the methods of data collection and analysis. 
• Knowledge of basic public relations principles.
• Ability to supervise people.
• Ability to determine work priorities, assign work, and ensure proper completion of work assignments.
• Ability to effectively communicate verbally and in writing.
• Ability to establish and maintain effective working relationships with others.
• Ability to understand and apply applicable rules, policies, and procedures.
• Ability to assess budgetary needs.
• Ability to formulate policies and procedures.
• Ability to collect and analyze data.
• Ability to deal with the public in a courteous, tactful, and effective manner.
• Ability to prepare reports.
• Ability to work independently.
• Ability to solve problems and make decisions.
• Ability to develop training materials and train others.
• with others.

Qualifications:

As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records. 

Minimum:

• Duties and responsibilities of this position must be performed at the official work site of the Department.
• Ability to travel.

Preferred:

• Have at least 6 months of experiences in Reemployment Assistance and/or Workforce Services.
• Have at least 1 year experience working in a supervisory or leadership role that involves mentorship, coaching, and training team members

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.