Quality Assurance Analyst - Healthcare analyzes quality assurance and compliance data and assists in preparing reports. May assist designing solutions to quality management issues. Being a Quality Assurance Analyst - Healthcare may assist in the implementation of quality improvement processes. May require a bachelor's degree in area of specialty. Additionally, Quality Assurance Analyst - Healthcare typically reports to a supervisor. To be a Quality Assurance Analyst - Healthcare typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)
WSP is currently initiating a search for a Full-Time Quality Assurance Analyst. This position will be based out of Louisville, KY.
This position will help preserve service excellence through monitoring, and assessing customer interactions of Contact Center Associates; documenting agent performance strengths, weaknesses, opportunities, and threats; to use a Quality Management System (Calabrio); highlighting immediate compliance issues; assisting in generating standard process measurement reporting; to monitor and track performance measures for the operations; and developing and updating quality guidelines and procedural manuals.
Required Qualifications
Physical Demands
Preferred Qualifications
#LI-HW1