Quality Assurance Analyst, Sr. - Healthcare jobs in Virginia
Quality Assurance Analyst, Sr. - Healthcare analyzes quality assurance and compliance data and prepares reports. Designs solutions to quality management issues. Being a Quality Assurance Analyst, Sr. - Healthcare may assist in the implementation of quality improvement processes. May assist less experienced analysts. Additionally, Quality Assurance Analyst, Sr. - Healthcare requires a bachelor's degree. Typically reports to a supervisor or manager. The Quality Assurance Analyst, Sr. - Healthcare occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Quality Assurance Analyst, Sr. - Healthcare typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Quality Assurance Analyst, Sr. - Healthcare jobs
Sr. Quality Assurance Analyst
- HighPoint
-
Tysons Corner, VA
FULL_TIME
-
Sr. Quality Assurance AnalystHighPoint’s professionals focus on helping government agencies and companies implement their most critically strategic initiatives. The role of Sr. Quality Assurance Analyst contributes to HighPoint through leadership, project planning, communication management, financial management, stakeholder management, issues and risk management, and scope management.KNOWLEDGE AND SKILLS REQUIREMENTS:
- Manage and Monitor QA scores and CSAT survey thresholds for CSR’s.
- Knowledge of ensuring Customer Services Representatives (CSR) are providing a level of excellent customer
- service.
- Knowledge of operating quality assurance and quality monitoring programs.
- Knowledge of assisting and developing training modules, staff improvement programs, and implementing customer satisfaction programs
- Knowledge of monitoring inbound and outbound communications to observe customer satisfaction.
- Knowledge of documenting contact observations programs in order to provide feedback and coaching to the CSRs.
- Provide exemplary leadership to project team members, stakeholders, and sponsors by creating a productive and engaged team culture, identifying process improvement opportunities, and being accountable to leadership and the client.
- Manage and communicate a clear vision of the project objectives to all stakeholders.
JOB RESPONSIBILITIES:- Ability to demonstrate understanding of customer care and contact center processes.
- Ability to build relationships and collaborate effectively with Contractor and Federal staff.
- Ability to adapt to changing environments.
- Strong organizational and time management skills.
- Ability to lead and manage projects, analyze problems, and make oral presentations.
- Excellent written and verbal communication skills and demonstrated ability to communicate effectively with all levels of the organization.
EDUCATION AND YEARS OF EXPERIENCE REQUIREMENTS:- Bachelor’s Degree and specialized experience providing quality assurance analysis for a multi-tier/level Contact Center required.
- Minimum of Eight (8) years of experience monitoring communications to internal and external customers
- HDI certification required
ABOUT HIGHPOINT:HighPoint is a growth-oriented firm that provides a unique, differentiated employee culture relative to our Federal market peers. We leverage this growth-oriented and employee-focused culture to attract and retain a higher grade of talent than our peers to be an employer of choice.HighPoint helps government agencies elevate the citizen experience (CX) by improving the touchpoints through which citizens interact with government. We were founded in 2006 by Ben Lanius with the spirit of transforming how agencies connect with and empower citizens to deliver on mission-critical objectives.At HighPoint, our focus is on delivering results that matter. We support and modernize our federal customer’s mission critical systems and functions. Agility is at our core: it is the mantra that drives us to succeed. We work quickly, analytically and deliver on agency priorities.HighPoint is privately held with 250 plus passionate employees across offices and locations in Indianapolis, Indiana; and Herndon, Virginia.HighPoint Digital, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, sexual orientation, age, religion, national or ethnic origin, disability or veteran status.HighPoint Digital, Inc. will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with HighPoint’s legal duty to furnish information. - 3 Days Ago
Sr. Mission Assurance Analyst
- SPARTA, Inc. dba Cobham Analytic Solutions
-
Norfolk, VA
FULL_TIME
- Job DetailsIn a world of possibilities, pursue one with endless opportunities. Imagine Next!When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a ca...
- 3 Days Ago
Lead Quality Assurance Analyst
- HighPoint
-
Tysons Corner, VA
FULL_TIME
- Lead Quality Assurance Analyst HighPoint’s professionals focus on helping government agencies and companies implement their most critically strategic initiatives. The role of Lead Quality Assurance An...
- Just Posted
Quality Assurance Analyst
- Logical Paradigm
-
Herndon, VA
FULL_TIME
- Company Description Logical Paradigm LLC is an E-Verified, IT consulting company based in Herndon, Virginia that specializes in Business Intelligence, JAVA, Business Analysis, Quality Assurance Analys...
- 5 Days Ago
Quality Assurance Analyst III
- DANE, LLC
-
Arlington, VA
FULL_TIME
- At DANE our ability to retain employees is a testament to how we treat, value, and support our incredibly smart, talented, and determined employees. We offer aggressive PTO from day one, multiple bene...
- 12 Days Ago
Content Quality Assurance Analyst
- Strategic Management
-
Alexandria, VA
FULL_TIME
- Compliance Resource Center is a leading provider of innovative tools and services which help health care organizations manage compliance activities in the constantly changing regulatory environment. C...
- 17 Days Ago
Quality Assurance Analyst, Sr. - Healthcare jobs at Popular Companies
BUSINESS ANALYST/QA ANALYST
- LanceSoft
-
Boston, MA
- QUALIFICATIONS: Experience & Skills +10 years working in a data centric environment IT +5 years working as a Business/Sy...
- 5/9/2024 12:00:00 AM
Quality Assurance Analyst
- Insight Global
-
Maryland Heights, MO
- Are you a QA Analyst looking to grow your resume with testing Cable Domains and working in billers as in Amdocs and CSG?...
- 5/9/2024 12:00:00 AM
Senior Quality Assurance Analyst II
- LocumTenens.com
-
Alpharetta, GA
- In an Agile environment, the Quality Assurance (QA) Analyst II is responsible for assisting the testing team with the pr...
- 5/8/2024 12:00:00 AM
Quality Assurance Analyst
- General Dynamics Information Technology
-
Falls Church, VA
- Background: General Dynamics Information Technology (GDIT), a market leader and technology innovator, is seeking talente...
- 5/8/2024 12:00:00 AM
Quality Assurance Analyst
- General Dynamics Information Technology
-
Fairfax, VA
- IT Quality Analyst Advisor Transform technology into opportunity as an IT Quality Analyst Advisor with GDIT. A career in...
- 5/8/2024 12:00:00 AM
Quality Assurance Analyst
- Genworth
-
Mexico City, CDMX
- This person will be responsible for the Quality Assurance of the company, grouped in two main branches: Quality Assuranc...
- 5/7/2024 12:00:00 AM
Business Analyst / Quality Assurance Analyst
- Beacon Hill
-
Chicago, IL
- • Gather and analyze data and work with different teams, including closely with different finance teams, to define busin...
- 5/6/2024 12:00:00 AM
Senior Quality Assurance Analyst
- iClassPro, Inc.
-
Longview, TX
- Job Description: We are seeking a meticulous and skilled Quality Assurance (QA) Analyst (Engineer) to join our team. The...
- 5/6/2024 12:00:00 AM
About Virginia
Virginia (/vərˈdʒɪniə/ (listen)), officially the Commonwealth of Virginia, is a state in the Southeastern and Mid-Atlantic regions of the United States located between the Atlantic Coast and the Appalachian Mountains. Virginia is nicknamed the "Old Dominion" due to its status as the first English colonial possession established in mainland North America and "Mother of Presidents" because eight U.S. presidents were born there, more than any other state. The geography and climate of the Commonwealth are shaped by the Blue Ridge Mountains and the Chesapeake Bay, which provide habitat for much of ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Quality Assurance Analyst, Sr. - Healthcare jobs
$79,131 to $102,188