Quality Assurance Analyst, Sr. - Healthcare jobs in West Virginia

Description

Leidos has an opening for a Quality Assurance Analyst to support our National Oceanic and Atmospheric Administration (NOAA) Cyber Security Center (CSC) contract.

As a Quality Assurance Analyst, you will play a valuable part in supporting the NCSC's mission to integrate quality program wide protecting NOAA networks, computers, programs and data from cyber-attack damage and unauthorized access. Quality functions independently through the Mission Assurance organization to define, implement, and maintain an independent Quality Assurance role and a Quality Management System (QMS) that aligns to ISO 9001:2015 and Capability Maturity Model Integration (CMMI) best practices and its performance standards. Quality will also support investigations, propose, and assist in implementing improvements in process efficiencies and infrastructure modernization through technology and cloud services.

The QA Engineer will ensure all performance standards, measures, and contract deliverables are in conformance with the contract and Performance Work Statement (PWS), the Quality Assurance Surveillance Plan (QASP), Leidos standard methodologies, industry standards and best practices, the Quality Management Plan (QMP) and Quality Control Plan (QCP). As opportunities to improve process and performance present themselves, the QA Engineer will facilitate any root cause analysis to fully understand current issues and then guide the team to improvement to ensure effective implementation is achieved.

Specific Responsibilities:

• Develop and ensure adherence to the program Quality Management System.
• Develop a Quality Management Plan (QMP) and Quality Control Plan (QCP).
• Ensure compliance with the PWS, the QASP, Leidos MA requirements, ISO (namely 9001:2015), CMMI-SVC, QMP and QCP(s).
• Establish and monitor contractual metrics with associated checks & balances to drive successful performance against defined thresholds.
• Ensure product development and services processes meet customer expectations.
• Partner with internal and external customers in facilitating/leading lean six- sigma Structured Improvement Activities (SIAs), such as Root Cause Analysis, Kaizens, Value Stream Mappings, Deep Dives, etc.
• Collaborate with customer and program leadership to lead efforts that continually drive the enhancement of the workflows to which the program is a stakeholder.
• Facilitate and support continual improvements to procedures.
• Support the development of workflows, Standard Operating Procedures (SOPs), and work instructions for enterprise-wide daily execution, automation, and reporting that allows for proactive assessment of performance, while maintaining Acceptable Quality Levels (AQLs).
• Proactively facilitate sessions / dialogue with key stakeholders and conduct trend analyses on performance issues to help evaluate predictive behaviors / outcomes.
• Actively monitor performance measurement and metrics.
• Interface with service delivery teams to refine performance measurements and lead working groups to establish mission-oriented measurements (e.g. SLA/KPIs).
• Monitor workflow and process compliance and track corrective actions to closure.
• Support development activities (as applicable) and ensure testing is conducted according to plan.
• Review process outputs to ensure compliance.
• Conduct internal audits and reviews to ensure compliance.
• Execute an audit approach and define thresholds to assess audit results.
• Document and work to resolve nonconformities and requirement escapes via root cause analysis and corrective/preventive action. Routinely report progress on resolution to management.
• Integrate closely with the program team to implement and execute the Quality Management System (QMS).
• Support Quality actions and responsibilities across the program as required.
• Update and implement associated Quality Control Plans.
• Monitor and track quality action items and quality issues through resolution.
• Identify and report project quality risks to program management.
• Facilitate contributions to the Risk and Opportunity Register and Lessons Learned Register.

Required Experience, Skills, and Education:

• Bachelor's degree in a related discipline with 8 years of related experience; or 6 years of professional experience with a related Master's degree.
• Active DoD Top Secret Clearance
• Experience conducting Structured Improvement Activities (SIAs), managing performance metrics, and conducting quality audits
• Excellent oral and written communication skills
• Excellent presentation skills
• Excellent documentation skills
• Experience in ISO and CMMI-SVC Industry Standards and Best Practices.

Preferred Experience, Skills, and Education:

• Familiarity with Government and DoD IT and security policies and requirements
• Lean Six-Sigma Green Belt or Black Belt certification
• Current industry certifications in quality management and or service management such as ISO 9001-20000, CMMI, and ITIL.

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.