Quality Assurance Engineering Manager jobs in New Hampshire

Quality Assurance Engineering Manager manages inspections of raw materials, equipment, processes, and finished products. Implements quality standards and protocols for quality assurance testing models. Being a Quality Assurance Engineering Manager assists in the design and implementation of policies and procedures for testing and evaluating the precision and accuracy of products and/or equipment. Ensures projects are completed on time and within budget. Additionally, Quality Assurance Engineering Manager acts as a technical advisor to quality assurance engineering team regarding projects, tasks, and operations. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Quality Assurance Engineering Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Quality Assurance Engineering Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Technical Quality Assurance Manager - IVR/Genesys/Voice
  • PNC
  • Remote, NH FULL_TIME
  • Position Overview

    At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Quality Assurance Manager within PNC's Retail MIS Data and Marketing organization, you will be based in Pittsburgh, PA, Cleveland, OH, Dallas, TX, Birmingham, AL or potentially remotely. The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager’s discretion.

    As a Quality Assurance Manager, you will manage 6 full time exempt direct reports. In this role, you will be responsible for collaborating closely with our development teams as well as release management to help resolve complex issues in a quality engineering environment as part of our customer contact center, ensuring all PNC change policies are adhered to. In addition, you will be responsible for providing leadership and initiative in a team environment, which includes, but is not limited to hiring, coaching, skills development, recognition and reward, conflict resolution, removing team impediments, staff productivity, and finally performance management, which does include disciplinary actions up to and including termination.

    Due to the nature of this position, we are seeking candidates with a background in managing the back end of a contact or call center. Knowledge of backend call center technologies, such as IVR, Genesys and Voice strongly preferred. Candidates should also have experience in managing remote teams, including offshore team members.

    PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

    Job Description

    • Manages the development and implementation of plans for inspecting, testing, and evaluating software product functions and features.
    • Oversee and develop product QA and test plans for each phase of the development cycle.
    • Plans all resources and schedules for functional and performance QA work. Oversees the selection of the QA and testing tool-kit. Supports the overall QA strategy for the team.
    • Tracks, reports-on, and works towards improvement of quality assurance metrics, tools, and processes.
    • Oversees performance of individual team members and team as a whole. Identifies and addresses staff training and development needs.

    PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

    • Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
    • Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

    PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

    • Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
    • Live the Values - Role models our values with transparency and courage.
    • Enable Change - Takes action to drive change and innovation that will transform our business.
    • Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
    • Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

    Competencies

    Analytical Thinking – Knowledge of techniques and tools that promote effective analysis and the ability to determine the root cause of organizational problems and create alternative solutions that resolve the problems in the best interest of the business.

    Process Management – Knowledge of business process improvement tools and techniques and ability to understand, monitor, update, or enhance existing business or work processes.

    Products and Services – Knowledge of major products and services and product and service groups; ability to apply this knowledge appropriately to diverse situations.

    Software Development Life Cycle – Knowledge of and experience with using a structured methodology for delivering new or enhanced software products to the marketplace.

    Software Quality Assurance And Testing – Knowledge of and ability to apply appropriate processes, tools, and techniques for assuring a high level of quality in computer software products and systems.

    Work Experience

    Roles at this level typically require a university / college degree, with 5 years of industry-relevant experience. At least 3 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

    Education

    Bachelors

    Additional Job Description

    Benefits

    PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit pncbenefits.com > New to PNC.

    Disability Accommodations Statement:

    If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses.  Applicants may also call 877-968-7762 and select Option 4: Recruiting for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.


    At PNC we foster an inclusive and accessible workplace.  We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

    Equal Employment Opportunity (EEO):


    PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

    California Residents

    Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

  • 4 Days Ago

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Engineering Manager
  • Engineering Resource Group
  • Auburn, NH FULL_TIME
  • DescriptionPermanent position for an Engineering Manager who has overall engineering design and development responsibility for microelectronic component preparation services.Work with the leadership t...
  • 24 Days Ago

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Quality Assurance - Quality Inspector
  • Viant
  • Laconia, NH FULL_TIME
  • MAIN PURPOSE OF JOB: The primary purpose of this position is to perform standardized measurements of parts in-process involving prescribed measurement tools under guided supervision. This position wil...
  • Just Posted

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Quality Assurance Supervisor
  • North Country Smokehouse
  • Claremont, NH FULL_TIME
  • Quality Assurance Supervisor This position will be responsible for working directly for the Director of Quality Assurance, assisting in overseeing the QA Department, along with assisting in preparing ...
  • 21 Days Ago

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Quality Assurance Officer
  • myTomorrows
  • Amsterdam, NH FULL_TIME
  • Revolutionizing access to medical treatmentsWe're on a mission to enable earlier and better access to treatments and improve the lives of patients. Making it possible for anyone to find and access the...
  • Just Posted

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Quality assurance coordinator
  • The City & Guilds Group
  • Portsmouth, NH FULL_TIME
  • Quality Assurance and Resourcing Coordinator Join our dynamic Associate Management team to become a Quality Assurance & Resourcing Coordinator. This is a full-time and permanent role, which is attache...
  • 4 Days Ago

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Quality Assurance Engineer Manager
  • ABLE Associates
  • North Easton, MA
  • Our client in South Easton, MA is looking for a Quality Assurance Engineer Manager to become apart of their team! Respon...
  • 3/28/2024 12:00:00 AM

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Quality Engineering Manager
  • Raytheon Technologies
  • Foley, AL
  • Date Posted: 2024-03-15 Country: United States of America Location: HAL02: Aerostructures-Foley 1300 West Fern Ave, Fole...
  • 3/28/2024 12:00:00 AM

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Quality Engineering Manager
  • Penumbra
  • Alameda, CA
  • In a pivotal role on our quality engineering team, you will be the driving force behind the quality of some of Penumbra'...
  • 3/28/2024 12:00:00 AM

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Quality Engineering Manager
  • General Motors
  • Pontiac, MI
  • Job Description Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS RO...
  • 3/28/2024 12:00:00 AM

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Quality Assurance Engineering Manager
  • EG Workforce Solutions
  • Grand Rapids, MI
  • Job Description Job Description Come and put your Quality Management skills to work with a great company in the area! If...
  • 3/27/2024 12:00:00 AM

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Manager Quality Engineering
  • Terumo Medical
  • Elkton, MD
  • Job Description Job Description Job Summary: The Manager, Quality Operations is responsible for managing quality operati...
  • 3/26/2024 12:00:00 AM

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Quality Engineering Manager
  • Pikemann LLC
  • Bothell, WA
  • Pikemann is searching for a Quality Manager (Engineering) Location: Burnaby, BC Canada / Bothell, WA The Quality Manager...
  • 3/25/2024 12:00:00 AM

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Quality Engineering Manager
  • EMLinQ, LLC
  • Simi Valley, CA
  • Job Description Job Description We are seeking a Quality Engineering Manager to join our team! Responsibilities: Respons...
  • 3/25/2024 12:00:00 AM

New Hampshire is part of the six-state New England region. It is bounded by Quebec, Canada, to the north and northwest; Maine and the Atlantic Ocean to the east; Massachusetts to the south; and Vermont to the west. New Hampshire's major regions are the Great North Woods, the White Mountains, the Lakes Region, the Seacoast, the Merrimack Valley, the Monadnock Region, and the Dartmouth-Lake Sunapee area. New Hampshire has the shortest ocean coastline of any U.S. coastal state, with a length of 18 miles (29 km), sometimes measured as only 13 miles (21 km). New Hampshire was home to the rock forma...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Quality Assurance Engineering Manager jobs
$127,368 to $158,278

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