Rehabilitation Services Supervisor jobs in Tennessee

The Revenue Cycle Supervisor – Accounts Receivable will be subject to providing oversight to a single department. This position will manage and preserve business operational objectives, including workflows, to achieve objectives set forth by the organization.  The Supervisor will, on a daily basis, review workloads, backlogs and quality of specific work performed within the scope of responsibility.  The Supervisor will conduct those business operations under his/her discretion to the highest level of professional ethics and also well within the bounds of compliance.  This position will monitor financial activity and be aware of events that adversely impact the organization’s days in accounts receivable (DSO). The Supervisor oversees value delivery of projects in support of strategic programs. Provides leadership and direction to project teams and is responsible for achieving project objectives, such as increased value, mitigated risks, improved patient outcomes, and better business decisions. Acts as an overall manager and facilitator for implementation of projects and delegates to Skilled staff or supervisors as applicable. Leads, develops and monitors the design, validation, certification and implementation of best practices in systems and processes, ensuring the integrity, effectiveness, and efficiency in accomplishing strategic objectives. Performs issues resolution on complex problems during the auditing process, has ability to define problems, collect data, establish facts, recommend mitigations and draw valid conclusions. Each Supervisor will implement and monitor productivity standards based on the complexity of the work load assigned set forth by the AR Senior Manager. The Supervisor is responsible for communicating initiatives that prepare for success in collecting aged AR and reducing balances accordingly.  This position is responsible for supporting the mission, vision and values of Upstream Rehabilitation and all-encompassing entities.

Mission:   To inspire and empower the lives we touch, to serve our communities, and to lead with purpose-driven passion.

Vision:     Through exceptional care and remarkable experiences, we choose to be the outpatient provider, employer, and partner of choice.

Values:  Accountability, Adaptability, Balance, Compassion, Excellence, Inclusion, Investment, Servanthood, Teamwork and Trust.   

• Oversee and coordinate the collection of open and outstanding AR
• Supervise Skilled staff to ensure proper action of being taken on accounts
• Manage skilled staff which could include supervisors of approximately 5-10 and be available questions, training and troubleshooting
• Ensure staff and supervisors have adequate reporting to ensure the success of the Supervisors and Skilled Staff
• Meet regularly with Direct reports to ensure all Associates are compliant and meeting all productivity standards
• Meet with Direct Reports consistently, provide adequate feedback and set forth specific and measurable goals
• Act as a liaison between Associates and other departments to ensure each Associate has the designated support
• Report successes, failures, anomalies and trends to the Manager/Senior Manager
• Training for approximately 5-10 skilled staff
• Work with other Revenue Cycle professionals, coordinating solutions with the payor community as needed
• Serve as a liaison with external Revenue Cycle Vendors
• Sponsors improvements in the business process
• Continually seek improvements
• Other Duties as Assigned

• Bachelor’s degree in business-related field or Equivalent work experience
• Experience in a leadership position
• Revenue Cycle experience preferred
• Self-motivated; seeks out opportunities to find efficiencies.
  • Ability to handle sensitive data with utmost confidentiality.
  • Developed organizational skills and attention to detail.
  • Ability to work with little to no supervision, as well as member of team.
  • Time management skills.
  • Detail oriented.
  • Ability to multitask.
  • Excellent communication skills – oral, written and presentations.
  • Proficient with Microsoft Office Suite or related software.