PURPOSE AND SCOPE:

PRIMARY DUTIES / ACTIVITIES:

• Delivery/set up of dialysis machines and water treatment systems.
• Track ALL equipment, putting together a log with their serial numbers.
• Coordinate with nurses and technicians when assistance is required with designated scheduled programing.
• Repairs and maintains dialysis machines, R.O. water systems and provides support documentation.
• Performs electrical safety assurance and performance testing on all dialysis machines and related electrical equipment
• Monitors R.O. system and log sheet, on a monthly basis, for completeness and accuracy, noting any deviations from normal standards
• Performs monthly biomedical audit and documents findings to ensure that dialysis staff are following company policies and procedures.
• When notified, participates in on-site ESRD surveys and inspections by state and federal surveyors
• Participates and presents as a member of each facility’s Quality Assurance Performance Improvement (QAPI)
• Complete Biomed section of QAPI log
• Orders and maintains appropriate parts inventory for all equipment serviced.
• Help with stocking and arranging treatment supplies in stock room.
• Discusses equipment maintenance problems with the CNM, CAA, and Regional Biomed Lead
• Comply with company policies and procedures in accordance with state and federal regulations for patient care and services (CMS, HIPAA, OSHA, and other governing agencies).
• Monitor vital signs (temperature, pulse, etc.) and patient condition, and document observations appropriately.
• Take fluid samples or other specimens for testing and prepare for shipping.
• Assist nursing staff in administering basic treatment, i.e. hemodialysis therapy.
• Monitor and document status of patient and instruct patient in vascular accesses etc., under the direction of RN.
• Review lab work, physician orders and reinforce treatment care with patient.
• Enter appropriate ICD-9 codes for lab draws into the computer. • Perform basis nursing procedures (e.g. changing bandages).
• Other duties, as assigned.

CUSTOMER SERVICE:

• Responsible for supporting the values and customer service standards of HDS/DCC.
• Accountable for outstanding customer service to all staff, clients and vendors
• Develops and maintains effective relationships through effective and timely communication.
• Initiates action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.

EDUCATION/ QUALIFICATIONS:

• Associates degree required, bachelor’s degree preferred.

EXPERIENCE:

• Must be PC proficient and able to thrive in a fast-paced setting; experience in Microsoft Office Suite: Outlook, Word and Excel a must
• Good presentation & communication skills
• Must be productive & resourceful with the ability to meet deadlines

• Must be a self-starter who can work independently yet function in a highly collaborative, fast-paced team environment.
• Ability to multi-task, work under pressure and meet deadlines effectively
• Excellent written and oral communication skills
• Strong data entry, organizational and interpersonal skills
• High integrity, team player with patient service focus and flexibility

PHYSICAL DEMANDS AND WORKING CONDITIONS: