Room Reservations Manager - Casino jobs in New Hampshire
Room Reservations Manager - Casino oversees hotel reservations. Ensures rooms are not overbooked and that guests receive requested rooms. Being a Room Reservations Manager - Casino handles any room disputes. Trains and schedules employees. Additionally, Room Reservations Manager - Casino may require a bachelor's degree in area of specialty. Typically reports to a head of a unit/department. The Room Reservations Manager - Casino supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Room Reservations Manager - Casino typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Recently Added Room Reservations Manager - Casino jobs
Central Reservations Manager
- Loon Mountain
-
Lincoln, NH
FULL_TIME
-
Overview:GENERAL ACCOUNTABILITIES
Maintains and enhances a guest focused culture in all areas of responsibility.Effective communications skills with all levels of employees, guests and all outside contacts.Ability to delegate and manage responsibility, motivate and lead Central Reservation Agents.Understanding of corporate and resort specific policies and procedures.Responsibilities:ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Manages Central Reservations team members and the processes of the Central Reservations department, including but not limited to incoming and outgoing phone calls, Live Chat and E-mail from our guests via info@loonmtn.com and other Loon general information e-mail addresses.
Answer incoming calls, general resort e-mail, and Live Chat inquiries directed generally from the web site/e-store.
Puts together the schedule for all members of the Central Reservations Team.
Works with Central Reservations agents with training and great guest service on the phone system, Chat Systems and e-mail.
Manages the Concierge Team.
Manages the Guest Seasonal Locker Program.
Handles processing of NRE passes for Loon Racing, Loon Freestyle, New England Disabled Program, The Mountain Club, Identity Coffee, Pemi F&B, and Waffle Cabin, First Aid and Loon Mountain Real Estate, and any other 3rd parties to Loon. Fulfill season pass process from communicating the process to them and then delivering season Passes and vouchers to those departments throughout the year. Handle any pass returns from these groups.
Utilize the phone system and CRM (Sales Force)/software to its maximum efficiency for not only the guest but the team members and the Resort in general.
Develop a comprehensive understanding of the products Loon offers guests including but not limited to Tickets, Season Passes, Administrative, Snowsports, Rental, Adventure Center, Tubing, and All Biking products.
Strong knowledge of general software for Central Reservations Systems Five Nine, our CRM System (Sales Force), RTP, Aspenware and other related systems.
Work with Managers of Snowsports, Children’s Center, Rentals, Adventure Center/Mountain Biking, Sales, H.R. & IT to make sure of a complete understanding of those products and procedures for those departments.
Meet service level objectives and department goals.
Contribute to team effort by participating in Job Sharing, assuming responsibility for the cleanliness of the resort and safety of guests and employees; participating in safety meetings; accepting diverse assignments; maintain a positive and friendly attitude and demeanor in all internal and external interactions.
Manager RESPONSIBILITIESManages approximately 7-10 employees in the Central Reservations Department.Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include training employees, planning, assigning, and directing work, appraising performance, coaching Team Members.Qualifications:QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCEAbility to learn and maintain RTP/POS and Central Reservations system. Proven guest service skills required.
LANGUAGE SKILLSAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
MATHEMATICAL SKILLSAbility to calculate figures and amounts such as discounts and percentages.
REASONING ABILITYAbility to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. The ability to deal with problems involving several concrete variables in standardized situations.
CERTIFICATES, LICENSES, REGISTRATIONSNone Listed
PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand and talk or hear. The employee frequently is required to walk; use hands to finger, handle, or feel; and reach with hands and arms.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate. - 30 Days Ago
Surveillance Manager(Casino)
- ITTrail Blazers
-
Concord, NH
FULL_TIME
- ● High school diploma or equivalent.● 7 or more years CASINO surveillance experience, 5 or more years’ management experience● Knowledge and understanding of all aspects of a digital system utilized in...
- 14 Days Ago
Casino Surveillance Manager
- ITTrail Blazers
-
Nashua, NH
FULL_TIME
- Summary:Directs all personnel involved in surveillance of gaming operations in accordance with internal and external controls in an effort to maintain the integrity of casino operations.Qualifications...
- 30 Days Ago
Casino Dealer
- Gate City Casino
-
Nashua, NH
FULL_TIME
- The Opportunity Delaware North Gaming is searching for full-time and part-time Casino Dealers to join our team at Gate City Casino in Nashua, New Hampshire. As a Casino Dealer, you will be responsible...
- 13 Days Ago
Compliance Manager
- Gate City Casino
-
Nashua, NH
FULL_TIME
- The Opportunity Delaware North Gaming is hiring a Compliance Manager to join our team at Gate City Casino in Nashua, New Hampshire. As a Compliance Manager, you will be responsible for ensuring adhere...
- 10 Days Ago
Accounting Manager
- The Lucky Moose Casino & Tavern
-
Nashua, NH
FULL_TIME
- JOB SUMMARY: The Accounting Manager plans and directs daily accounting activities for the Company with the Director of Finance. SCOPE: The Accounting Manager works with the Director of Finance and the...
- 13 Days Ago
Room Reservations Manager - Casino jobs at Popular Companies
Associate Actuarial Reserving Manager - REMOTE
- DW Simpson
-
Chicago, IL
- Looking for a position where you get to collaborate with various departments? Then this might be the job for you! A soli...
- 11/4/2024 12:00:00 AM
Customer Service & Reservations Manager
- Workatfirst
-
Portland, OR
- **Customer Service & Reservations Manager**CAROUSEL_PARAGRAPH* 2800 NW Nela Street, Portland, Oregon, US, 97210-1716* .*...
- 4/24/2024 12:00:00 AM
Host Hostess
- Restaurant Industry
-
San Diego, CA
- Job Description Job Description Our restaurant is looking for a Host/Hostess that are welcoming and hospitable. In this ...
- 4/24/2024 12:00:00 AM
Reservationist
- The Line and Saguaro Hotels
-
New York, NY
- Benefits: 401(k) Company parties Competitive salary Dental insurance Employee discounts Health insurance Opportunity for...
- 4/23/2024 12:00:00 AM
Hotel Front Office Manager
- Millennium Hotel Durham
-
Durham, NC
- Job Description Job Description We are seeking a highly organized and customer-focused individual to join our team as a ...
- 4/23/2024 12:00:00 AM
Reservation Manager
- U-Haul
-
Boise, ID
- Location: 8155 Chinden Blvd, Boise, Idaho 83714 United States of America U-Haul is looking for someone who enjoys being ...
- 4/21/2024 12:00:00 AM
Host
- Epicurean Group
-
New York, NY
- **Host** **Host** **** 520 Hudson Street, New York, NY 520 Hudson Street, New York, NY Part Time Hourly (Based on Experi...
- 4/21/2024 12:00:00 AM
Marriott Beachside Hotel Reservation Manager
- Spottswood Companies, Inc.
-
- **Marriott Beachside Hotel Reservation Manager** 3841 N Roosevelt Blvd, Key West, FL 33040, USA Req #56 Sunday, November...
- 4/20/2024 12:00:00 AM
About New Hampshire
New Hampshire is part of the six-state New England region. It is bounded by Quebec, Canada, to the north and northwest; Maine and the Atlantic Ocean to the east; Massachusetts to the south; and Vermont to the west. New Hampshire's major regions are the Great North Woods, the White Mountains, the Lakes Region, the Seacoast, the Merrimack Valley, the Monadnock Region, and the Dartmouth-Lake Sunapee area. New Hampshire has the shortest ocean coastline of any U.S. coastal state, with a length of 18 miles (29 km), sometimes measured as only 13 miles (21 km). New Hampshire was home to the rock forma...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Room Reservations Manager - Casino jobs
$53,528 to $79,275