Room Reservations Manager - Casino jobs in the United States

Room Reservations Manager - Casino oversees hotel reservations. Ensures rooms are not overbooked and that guests receive requested rooms. Being a Room Reservations Manager - Casino handles any room disputes. Trains and schedules employees. Additionally, Room Reservations Manager - Casino may require a bachelor's degree in area of specialty. Typically reports to a head of a unit/department. The Room Reservations Manager - Casino supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Room Reservations Manager - Casino typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Agent, Room Reservations
  • Barona Resort & Casino
  • Barona Resort & Casino, CA FULL_TIME
  • OBJECTIVE:
    Under the direction of the Room Reservations Manager, this positions primary function is booking room reservations for VIP & Transient guests at Barona Valley Ranch Resort & Casino,.
    TYPICAL WORKING CONDITIONS:
    This positions primary working condition is a fast paced office environment, and at times may be under high stress.
    ESSENTIAL FUNCTIONS:

    1. Always be Barona NICE to fellow staff and players; find every opportunity to offer a friendly smile, wave and greeting.
    2. Process all reservations including casino, leisure, group, wholesale and sales reservations in a customer-oriented and timely manner.
    3.  Utilize proper sales techniques as set by management to yield maximum revenue and conversion production.
    4. Effectively adhere to selling strategies as set by management to maximize revenue production.
    5. Ability to provide detailed information on all of Barona Valley Ranch services and amenities, including recreational activities.
    6. Process brochure requests.
    7. Maintains and clean and organized work area.
    8. Completes daily checklist and tally sheet and forwards to Room Reservations Manager for updates.
    9. Assists Supervisor and or Manager with special projects.
    10. Required to attend and contribute in staff meetings.
    11. Supports telemarketing campaigns to encourage guest participation at events, manage reservation line.
    12.  Protects Tribal assets through effective management of comps in alignment with Comp Master guidelines, participates in Comp Master training, and appropriately defines business decision of a comp exception notice.
    13. Follows Barona’s code of conduct and all confidentiality rules, and upholds all Magical Service Standards.
    14.  Actively maintains and utilizes ACSC, LMS, Barona Reservation programs, Direct Access, Barona Promo, event log, Maintains current knowledge of all Casino promotions, special events, services, and amenities to provide guests with any needed information.

    NOTE: This description incorporates the most typical duties performed. It is recognized that other related duties not specifically mentioned may also be performed. The inclusion of those duties would not alter the overall evaluation of this occupation.
    MINIMUM QUALIFICATIONS:
    Must have computer knowledge to include some type of Property Management System (LMS experience preferred)
    Excellent phone etiquette
    Experience in Microsoft Word and Excel preferred
    Ability to deal with changes, performs detailed work, work independently, and work in a fast paced environment
    Bilingual (English/Spanish) preferred
    REQUIRED EXPERIENCE: 
    Miniminimum of 1 years resort hotel reservations experience in a 200 room hotel is preferred
    REQUIRED EDUCATION:
    High School diploma required, or equivalent
    ALTERNATIVE TO MINIMUM QUALIFICATIONS:
    None
    PHYSICAL REQUIREMENTS/WORK ENVIRONMENT:
    Please refer to Data Support Sheet for position.

  • 13 Days Ago

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Asst Manager, Reservations
  • Atlantis Casino Resort & Spa
  • RENO, NV FULL_TIME
  • Overview Come join Team Atlantis! We are currently accepting applications for Assistant Reservation Manager. The Atlantis Casino Resort Spa Assistant Reservations Manager is vitally important to the c...
  • 2 Months Ago

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REVENUE AND RESERVATIONS MANAGER
  • Hyatt Regency Lake Tahoe Resort, Spa and Casino
  • Incline Village, NV FULL_TIME
  • Summary The Revenue and Reservations Manager will play an important role in the day-to-day operations of the Hyatt Regency Lake Tahoe Resort, Spa and Casino. This position is responsible for providing...
  • 10 Days Ago

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Auric Room Dining Reservations Agent
  • Auric Room / Lone Mountain Ranch
  • Big Sky, MT FULL_TIME
  • Lone Mountain Ranch (LMR), situated on 148 acres in beautiful Big Sky, Montana, was first homesteaded in 1915 and has long been recognized as one of the premier guest ranch resorts in the country. The...
  • 1 Month Ago

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Entrepreneurship Development Manager: Lagos
  • THE ROOM
  • Lagos, LA FULL_TIME
  • Do you possess a deep passion for entrepreneurship? Does the prospect of supporting innovative startups excite you? Have you designed or run a tech startup program before? Are you comfortable building...
  • 23 Days Ago

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RESERVATIONS SUPERVISOR
  • Sandia Resort And Casino
  • Albuquerque, NM FULL_TIME
  • Position Summary The Reservations Supervisor is responsible for the efficient and professional operation of the Reservations Department. This position ensures the highest level of customer service whi...
  • 1 Day Ago

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Coastal Management Specialist III
  • Lynker Corporation
  • Silver Spring, MD
  • The Coastal Management Specialist will work with Stewardship division chief and the Bipartisan Infrastructure Law team t...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative (TS/SCI w. Full Scope Poly REQUIRED) Bethesda, Maryland, United States (+1 more locations)
  • IAP Worldwide Services, Inc.
  • Bethesda, MD
  • ** Customer Service Representative (TS/SCI w. Full Scope Poly REQUIRED)** ? AddThis Sharing Buttons **Category** Custome...
  • 3/27/2024 12:00:00 AM

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ServiceNow Architect (Remote)
  • ICF International, Inc.
  • Reston, VA
  • ICF is seeking an experienced ServiceNow Architect. You will be part of an established team supporting our federal clien...
  • 3/26/2024 12:00:00 AM

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Pilates Studio Administrative Assistant
  • Pilates Center of Rockville
  • Rockville, MD
  • Job Description Job Description We are seeking a skilled and dynamic Administrative Assistant (AA) to join us in our wel...
  • 3/26/2024 12:00:00 AM

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Member Service Representative (Full-Time) - Fairfax
  • Navy Federal Credit Union
  • Fairfax, VA
  • / / / Job ID: 49621 **Member Service Representative (Full-Time) - Fairfax** **Location:** VA Fairfax **Full/Part Time:**...
  • 3/26/2024 12:00:00 AM

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Customer Service Representative (TS/SCI w. Full Scope Poly REQUIRED) Bethesda, Maryland, United States
  • IAP Worldwide Services, Inc.
  • Bethesda, MD
  • ** Customer Service Representative (TS/SCI w. Full Scope Poly REQUIRED)** ? AddThis Sharing Buttons **Category** Custome...
  • 3/26/2024 12:00:00 AM

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Hotel Front Desk Clerk
  • Hilton Springfield
  • Springfield, VA
  • Description We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to...
  • 3/25/2024 12:00:00 AM

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K9 Handlers - Explosive Detection
  • MSA Security®, An Allied Universal® Company
  • Herndon, VA
  • Overview MSA Security®, An Allied Universal® Company, is a leading global provider of high consequence threat solutions....
  • 3/21/2024 12:00:00 AM

Income Estimation for Room Reservations Manager - Casino jobs
$52,633 to $77,950