Room Reservations Manager - Casino oversees hotel reservations. Ensures rooms are not overbooked and that guests receive requested rooms. Being a Room Reservations Manager - Casino handles any room disputes. Trains and schedules employees. Additionally, Room Reservations Manager - Casino may require a bachelor's degree in area of specialty. Typically reports to a head of a unit/department. The Room Reservations Manager - Casino supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Room Reservations Manager - Casino typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
OBJECTIVE:
Under the direction of the Room Reservations Manager, this positions primary function is booking room reservations for VIP & Transient guests at Barona Valley Ranch Resort & Casino,.
TYPICAL WORKING CONDITIONS:
This positions primary working condition is a fast paced office environment, and at times may be under high stress.
ESSENTIAL FUNCTIONS:
NOTE: This description incorporates the most typical duties performed. It is recognized that other related duties not specifically mentioned may also be performed. The inclusion of those duties would not alter the overall evaluation of this occupation.
MINIMUM QUALIFICATIONS:
Must have computer knowledge to include some type of Property Management System (LMS experience preferred)
Excellent phone etiquette
Experience in Microsoft Word and Excel preferred
Ability to deal with changes, performs detailed work, work independently, and work in a fast paced environment
Bilingual (English/Spanish) preferred
REQUIRED EXPERIENCE:
Miniminimum of 1 years resort hotel reservations experience in a 200 room hotel is preferred
REQUIRED EDUCATION:
High School diploma required, or equivalent
ALTERNATIVE TO MINIMUM QUALIFICATIONS:
None
PHYSICAL REQUIREMENTS/WORK ENVIRONMENT:
Please refer to Data Support Sheet for position.