Room Service Supervisor - Casino jobs in the United States

WE'RE DOUBLING DOWN ON YOUR FUTURE

• Competitive salary at $27.88/hr. with discretionary performance bonuses 2x a year!
• Complimentary meals and covered team member parking.

GET TO KNOW THE ROLE

The Room Service Supervisor is responsible for overseeing the operations of the room service department in a hotel or hospitality establishment. You will be responsible for ensuring the service is maintained at the highest quality levels through proper execution. You will be responsible for providing food and beverage services to guests in their hotel rooms. The primary goal is to ensure a positive dining experience for guests who choose to dine in the comfort of their rooms rather than in the hotel's restaurant.

WHAT YOU’LL DO

• Exemplifies MCR’s values and set a great example by always demonstrating excellent guest service and professionalism.
• Practice, support and promote the mission, vision, and values of Muckleshoot Casino Resort.
• Memorization of the menu, including food and beverage options, specials, and allergen information.
• Take food and beverage orders from guests over the phone or in person, ensuring accuracy and completeness of the order.
• Provide recommendations and answer questions regarding menu items.
• Upsell higher-priced menu items or promotions when appropriate.
• Ensure proper presentation, temperature, and portioning of dishes.
• Coordinate with kitchen staff, other servers, and hotel management to ensure smooth and efficient room service operations.
• Provide attentive and friendly guest service, addressing guests' needs and concerns.
• Anticipate guest requirements and help when needed.
• Liaise with the kitchen, front desk, and other relevant departments to ensure seamless coordination.
• Communicate effectively with guests to confirm orders, provide delivery times, and address inquiries.
• Manage and lead the room service team, including servers, order takers, and runners.
• Provide guidance, training, and support to ensure excellent customer service
• Monitor the quality and presentation of food and beverages to maintain high standards.
• Address any issues or complaints promptly and professionally.
• Smile and engage guests and team members with a positive professional demeanor.
• Maintain cleanliness and organization in the room service area, including the storage and handling of food and beverages.
• Suggest additional items, such as appetizers, desserts, or specialty drinks, to enhance the dining experience and increase sales.
• Service, salesmanship, and prioritization of tasks, with a strict focus on meeting and exceeding the needs of the guest, is a must.
• Strive to exceed guest expectations by delivering exceptional service.
• Solicit feedback from guests and address any concerns to enhance overall satisfaction.
• Handle guest complaints or issues professionally and resolve them to the best of your ability.
• Perform other duties as assigned.

 WHAT YOU’LL BRING

• Ability to obtain a Class III B gaming license.
• 2 (two) years of previous experience in a similar role or customer service position is strongly preferred.
• 1 (one) year of supervisory experience required!
• Knowledge of wines, and liquors, as well as the opening and serving of them is a plus!
• Must have or be able to obtain WA State Health Card/Food Handlers Permit (required).
• Must have or be able to obtain a Class 12 Alcohol Permit (required).

HOW YOU’LL BE SUCCESSFUL

• Knowledge of health & safety standards, and safety regulations as required.
• Ability to speak at length with guests about the food and beverage selections, aiding their decision-making process.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Attention to detail and a positive attitude.
• Ability to accurately receive and enter food and beverage orders through the given POS system and must possess knowledge of fine-dining coursing with appropriate and timely steps of service.
• Ability to demonstrate excellent guest service skills.
• Ability to follow specific instructions.  Read, write, and speak English fluently.

WHAT TO EXPECT

• Availability – Ability to work different shifts, holidays, weekends, and nights to support a 24/7 operation.
• Physical – Ability to maneuver in all areas of the casino, ascent/descent from stairs, frequent standing, walking, sitting, reaching, stooping, kneeling, or crouching, and/or prolonged periods of time focusing on tasks. Ability to lift at least 25 lbs. May regularly need to lift/ move, push or pull up material or boxes necessary to the job function, with or without assistance.
• Environment – Exposure to environmental tobacco smoke (ETS) while working and traversing on the gaming floor.

• Genuine & Pride: As a Team Member, your authentic character and pride in representing the Muckleshoot name go beyond job titles. This is not just about what's described in your role, but also about taking collective ownership of our environment. Whether it is pushing in chairs, collecting glassware, or picking up garbage, every shared act contributes to the reputation of Muckleshoot Casino Resort. True pride in our brand means ensuring a welcoming environment for all, recognizing that each of us plays a part in upholding the esteemed reputation we've built together.
• Guest-Centered Hospitality: Muckleshoot Casino Resort focuses on offering personalized and welcoming experiences highlighting hospitality over basic services, emphasizing on genuine connections and thoughtful recommendations. At Muckleshoot Casino Resort, we are dedicated to taking personal responsibility for bringing these moments to life – it is what we take pride in.