Service Writer jobs in New Jersey

Service Writer schedules repairs with customers and prepares schedule for shop and field service personnel. Oversees timely processing of work orders. Being a Service Writer requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Service Writer works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Service Writer typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

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Service Writer
  • Woods Machinery
  • Green, NJ FULL_TIME
  • Woods Machinery is seeking a highly motivated and customer-oriented Service Writer to join our dynamic team. The Service Writer plays a crucial role in ensuring effective communication between customers and our service department. The ideal candidate will possess excellent customer service skills, be detail oriented, and have an understanding of machinery services.


    Key Responsibilities:

    • Greet customers and gather information about their service needs.
    • Manage and respond to a high volume of inbound communications, including phone calls, texts, and emails, providing timely and effective resolution to customer inquiries.
    • Communicate with customer to explain service options, provide estimates, and obtain necessary approvals within company guidelines.
    • Liaise between customers and service technicians to ensure accurate and timely completion of work.
    • Keep customers informed about the status of their repairs and any additional service recommendations.
    • Process invoices and payments accurately.
    • Handle customer inquiries and concerns in a professional and courteous manner.
    • Maintain accurate records of service transactions.
    • Review equipment maintenance documentation and adhere to prescribed service timelines.
    • Initiate work orders by precisely detailing symptoms, issues, root causes, and requested repairs and services.
    • Verify warranty and service contract coverages; explaining provisions and exclusions.
    • Facilitate customer field service requests by collecting pertinent details and coordinating with Service Managers to deploy field service technicians effectively.
    • Take a proactive approach to promote, sell, and monitor preventive maintenance programs and extended warranty offerings.
    • Collaborate with the Service Manager to ensure technicians consistently achieve the allocated flat rate or estimated hours for each repair.
    • Other duties and special projects as assigned.

    Benefits:

    • Hourly Pay Commission
    • Health, vision & dental insurance
    • Paid time-off
    • 401K Retirement Plan with company matching
    • Company supplied work attire
    • Career advancement opportunities
    • Manufacturer sponsored training
    • Company outings and monthly lunch
    • Discounts offered on products sold by the company
    • Referral bonus

    Requirements:

    • 2 years' experience in Customer Service– Preference given to candidates with over a year of experience in customer service, coupled with a strong aptitude for quickly grasping industry knowledge.
    • Strong customer service and interpersonal skills.
    • Excellent communication skills, both verbal and written.
    • Basic computer skills and familiarity with service management software.
    • Ability to work in a fast paced environment and handle multiple tasks simultaneously.
    • Detail oriented and organized.
    • Ability to work in a team or independently
    • Successful completion of a background check and drug screening.
    • Ability to work in an office / shop environment with exposure to outdoor weather conditions including heat, cold, wind, rain, dust, dirt, and noise
    • Ability to work overtime as business needs arise


    About Us:

    Woods Machinery is a second-generation family owned business providing equipment sales, rentals, and product support since 1984. We are an industry leading company dedicated to providing exceptional products and support to our customers. We take pride in our commitment to quality, customer satisfaction, and collaborative team environment.


    Please visit www.woodsmachinery.com to learn more about us, our products, and services.


  • 25 Days Ago

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Service Writer
  • Jesco Inc
  • SOUTH PLAINFIELD, NJ FULL_TIME
  • DescriptionJESCO is a premier dealer of heavy construction equipment and technology in the Northeast and Mid-Atlantic regions. We proudly represent John Deere, Wirtgen, Kleeman, Vögele, Hamm, Ditch Wi...
  • 2 Days Ago

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Service Writer
  • Somertime Pool & Spa
  • Millville, NJ FULL_TIME
  • Job Details Full-time · $15.50 – $20 / hour Service writing experience preferred Pay negotiable based on experience No experience necessary – WILL TRAIN 5 days a week, must be able to work SaturdaysJo...
  • 3 Days Ago

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Service Writer
  • Coty Marine
  • Toms River, NJ FULL_TIME
  • Busy Multi Line Boat Dealership is in need of an experienced Service Advisor. Ideal candidate will be a self starter with their future goals in mind. Service Advisor responsibilities Be reliable Greet...
  • 7 Days Ago

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Service Writer
  • OPEN ROAD AUTO GROUP
  • Edison, NJ FULL_TIME
  • Service AdvisorEvery service professional at a OPEN ROAD retail center must excel in listening, communicating and working efficiently to Open Road’s standards. Service Advisors help OPEN ROAD owners c...
  • 11 Days Ago

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SERVICE WRITER
  • Custom Truck One Source
  • Cinnaminson, NJ FULL_TIME
  • EXTRAORDINARY PEOPLE. EXCITING POSSIBILITIES. GREAT OPPORTUNITY. Custom Truck One Source has changed the way the industry looks at specialized truck and heavy equipment solutions. With sales, rentals,...
  • 1 Month Ago

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Service Writer
  • Amerit Fleet Solutions
  • Auburn, WA
  • Position Summary: Amerit Fleet Solutions, one of the leading fleet maintenance companies in the U.S., is seeking an expe...
  • 3/28/2024 12:00:00 AM

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Service Writer
  • Meineke - 515
  • Peoria, IL
  • Job Description Job Description Benefits: Competitive salary Employee discounts Flexible schedule Free uniforms Requirem...
  • 3/27/2024 12:00:00 AM

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Service Writer
  • Blue Ridge Cars And Trucks LLC
  • Greer, SC
  • Job Description Job Description We are seeking a Service Writer for our Dealership Service Team. This position works clo...
  • 3/27/2024 12:00:00 AM

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Service Writer
  • Agri Service
  • Kimberly, ID
  • SAFETY: Promote the Safety Culture of Agri-Service. Attend all safety training both in person and virtual. Advocate and ...
  • 3/26/2024 12:00:00 AM

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Service Writer
  • Peoria Ford
  • Peoria, AZ
  • When you join Peoria Ford, you're opening the door to a great career. This position has a 6 figure plus income potential...
  • 3/26/2024 12:00:00 AM

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Service Writer
  • Midas 1960
  • Humble, TX
  • Job Description Job Description A Service Writer acts as the liaison between your dealership's customers and your servic...
  • 3/26/2024 12:00:00 AM

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Service Writer
  • Kelly Generator & Equipment, Inc.
  • Owings, MD
  • Do you have automotive or engine experience? Do you enjoy collaborating technically with a team? Are you customer focuse...
  • 3/24/2024 12:00:00 AM

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Service Writer
  • D and J Auto Repair
  • San Bruno, CA
  • Job Description Job Description Service Writer Duties and Responsibilities Service Writers answer questions from custome...
  • 3/24/2024 12:00:00 AM

New Jersey is bordered on the north and northeast by New York (parts of which are across the Hudson River, Upper New York Bay, the Kill Van Kull, Newark Bay, and the Arthur Kill); on the east by the Atlantic Ocean; on the southwest by Delaware across Delaware Bay; and on the west by Pennsylvania across the Delaware River. New Jersey is often broadly divided into three geographic regions: North Jersey, Central Jersey, and South Jersey. Some New Jersey residents do not consider Central Jersey a region in its own right, but others believe it is a separate geographic and cultural area from the Nor...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Service Writer jobs
$50,984 to $76,858

Service Writer in Pittsfield, MA
Car dealerships rely on service writers -- or service advisers -- to greet customers and inquire about the problems they're having with their vehicles.
January 04, 2020
Service Writer in Huntsville, AL
Our writers are able to provide you with the writing help you have been looking for.
February 22, 2020
Service Writer in Modesto, CA
With the help of leading RV industry expert, Chuck Marzahn, we’ve listed the 3 essential characteristics of all great Service Writers that will help your dealership provide the best customer service.
December 17, 2019