Software Support Engineer troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers. Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion. Being a Software Support Engineer escalates urgent problems requiring more in-depth knowledge to appropriate internal resources. Requires a bachelor's degree in area of specialty. Additionally, Software Support Engineer typically reports to a supervisor or manager. To be a Software Support Engineer typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)
Software Pursuits is solving complex data availability and collaboration problems with innovative file transfer software solutions. We are looking for a Software Support Specialist to help guide our customers to excellent experiences with our applications. Are you passionate about helping companies use software to solve critical business challenges? Do you have a strong information technology background? If so, we have the opportunity you’re looking for and we need to talk!
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About Software Pursuits
Software Pursuits has been delivering complex, innovative products backed by expert support since 1975. We are dedicated to the highest product quality and support standards, recognition of employee contributions, and creating a model company to earn the respect of our community. Software Pursuits is a small organization that provides flexibility and encourages teamwork across all aspects of the business.
Positions are for our San Mateo, California location. Local area residents only. No relocation will be provided. US Citizenship or permanent US residency is required.