Software Support Engineer troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers. Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion. Being a Software Support Engineer escalates urgent problems requiring more in-depth knowledge to appropriate internal resources. Requires a bachelor's degree in area of specialty. Additionally, Software Support Engineer typically reports to a supervisor or manager. To be a Software Support Engineer typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)
We are searching for a talented individual to become a key member of our Forms Department. This position will be responsible for providing technical assistance related to our payroll reporting and eFiling software. Using their excellent customer service skills, this individual will answer queries, troubleshoot customer issues, and address user problems quickly and professionally. Aatrix will provide all necessary training to the elected candidate. This will be a full-time position, working from 8-5, Monday through Friday.
Responsibilities:
To be successful, you'll need the following:
During the months of December - March, you may be asked to extend regular hours depending on the team workload. The month of January is an exception; overtime is required.
Aatrix Software, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Aatrix Software, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Aatrix Software, Inc. expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Aatrix Software, Inc.’s employees to perform their job duties may result in discipline up to and including discharge.