Software Support Engineer jobs in Pennsylvania

Software Support Engineer troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers. Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion. Being a Software Support Engineer escalates urgent problems requiring more in-depth knowledge to appropriate internal resources. Requires a bachelor's degree in area of specialty. Additionally, Software Support Engineer typically reports to a supervisor or manager. To be a Software Support Engineer typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)

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Software Engineer
  • Software Engineering Institute
  • Pittsburgh, PA FULL_TIME
  • The CERT division of the Software Engineering Institute (SEI), a federally funded research and development center at Carnegie Mellon University in Pittsburgh, Pennsylvania, engages in state-of-the-art research and development and provides robust solutions focused on ensuring that software engineers, cybersecurity experts, network and system administrators, and others are able to resist, recognize, and recover from attacks on software systems.

    The Applied Systems Group helps organizations apply best practices, tools, and techniques at the rate needed to keep pace with evolving opportunities, threats, and risks. The goal of the team is to provide expertise in a wide range of skills throughout the software development lifecycle with a focus on holistic cybersecurity and engineering approaches to software intensive systems. Our team must keep pace with rapid changes to the computing and software landscape and, in some cases, the computing has outpaced the methods. It is incumbent upon us to generate novel approaches to meet specific and unique sponsor needs.

    Position Summary:

    Working alongside other technical experts in the institute, you will be involved in conceiving, developing, testing, and deploying, and maintaining infrastructure and software systems to improve the capabilities of CERT customers. You will participate in all phases of the software development lifecycle and will contribute to key decisions regarding design, technology selection, and architecture of secure and resilient systems. You will be expected to function within cross-domain teams; learn new skills, programming languages, and technologies as necessary; solve meaningful problems through technical innovation; and stay up to date with the latest software engineering trends and technologies. Working directly with sponsors and end users you will analyze customer requirements and provide novel solutions. You will also collaborate with sponsor's technical staff throughout various phases of the development lifecycle and drive adoption by empowering sponsor to become self-sufficient.

    Requirements:

    • BS in computer science, computer engineering, software engineering, or related field of study, with 8 years of relevant experience, OR a MS in computer science, computer engineering, software engineering, or related field, with 5 years of relevant experience.

    • Willingness to travel to various locations to support the SEI's overall mission. This may include national travel to sponsor sites, conferences, and offsite meetings on occasion.

    • You will be subject to a background check and must be able to obtain and maintain a Department of Defense security clearance.

    • Applicants for this position must be currently legally authorized to work for CMU in the United States. CMU will not sponsor or take over sponsorship of an employment visa for this opportunity.

    Knowledge, Skills and Abilities:

    • Ability to break down high-level goals, or problem statements, into actionable parts, to plan, design, and implement iterative solutions

    • Build and maintain strategic relationships with both technical and non-technical sponsors through effective communication and a deep understanding of their goals and challenges

    • A clear understanding and passion for delivering value of quality using modern software engineering practices and methodologies

    • Strong grasp of the fundamentals of Computer Science, such as programming, data structures, and algorithms

    • Familiarity with DevOps, CI/CD, and cybersecurity concepts


    Desired Experience:

    • Experience with hands-on technical consulting working with cross-functional teams and multi-level stakeholders

    • Participation in technical communities via blogs, webinars, peer reviewed publications, and attending/speaking at events

    • Working knowledge of general infrastructure and networking concepts (cloud and/or on-prem)

    • Familiarity with virtualization, containerization and workload orchestration technologies.

    • Experience with a variety of software system types and platforms.

    • Usage of various software architectural frameworks and patterns.

    • Exposure to Model Based Systems Engineering (MBSE) and SysML

    Location

    Arlington, VA, Pittsburgh, PA

    Job Function

    Software/Applications Development/Engineering

    Position Type

    Staff - Regular

    Full time/Part time

    Full time

    Pay Basis

    SalaryMore Information:
    • Please visit "" to learn more about becoming part of an institution inspiring innovations that change the world.

    • Click to view a listing of employee benefits

    • Carnegie Mellon University is an Equal Opportunity Employer/Disability/Veteran.


    Carnegie Mellon University is a welcoming workplace that considers applicants for employment without regard to, and does not discriminate on the basis of, gender, race, protected veteran status, disability, or any other legally protected status.

     

  • 19 Days Ago

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Software Engineer - Support
  • JBT Corporation
  • Chalfont, PA FULL_TIME
  • Overview Join a world class organization with an entrepreneurial work environment and innovative spirit! JBT Corporation’s Automated Systems business is a leading global supplier of automated, self-gu...
  • Just Posted

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Sr. Embedded Software Engineer
  • Software Engineering Institute
  • Pittsburgh, PA FULL_TIME
  • About the roleAre you an engineer who enjoys a challenge? Are you excited about working for an FFRDC focused on areas critical to national security? Do you want to join a collaborative team that devel...
  • Just Posted

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Senior Software Engineer
  • Software Engineering Institute
  • Pittsburgh, PA FULL_TIME
  • The CERT division of the Software Engineering Institute (SEI), a federally funded research and development center at Carnegie Mellon University in Pittsburgh, Pennsylvania, engages in state-of-the-art...
  • 3 Days Ago

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Associate Embedded Software Engineer
  • Software Engineering Institute
  • Pittsburgh, PA FULL_TIME
  • About the roleAre you an engineer who enjoys a challenge? Are you excited about working for an FFRDC focused on areas critical to national security? Do you want to join a collaborative team that devel...
  • 10 Days Ago

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Junior Software Engineer Analyst
  • Software Engineering Institute
  • Pittsburgh, PA FULL_TIME
  • What We DoThe Software Engineering Institute (SEI) at Carnegie Mellon University helps advance software engineering principles and practices and serves as a national resource in software engineering, ...
  • 1 Month Ago

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Desktop Support Engineer
  • HCLTech
  • Durham, NC
  • Specialist Job Description Provide client support, troubleshoot, and resolve IT Support issues (Desktops and connected p...
  • 3/29/2024 12:00:00 AM

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Software Support Engineer
  • Horizon56
  • Houston, TX
  • Job role overview Are you an expert in providing Level 1-2 technical and operational support to users? Are you service-m...
  • 3/29/2024 12:00:00 AM

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Software Support Engineer
  • Levitate
  • Raleigh, NC
  • Job Type Full-time Description Levitate's employees share a very important mission and goal: helping small businesses gr...
  • 3/29/2024 12:00:00 AM

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Desktop Support Engineer
  • Prosum
  • Los Angeles, CA
  • Immediate need. This is a replacement role due to promotion. This is a non-exempt position with a salary range of $70k -...
  • 3/29/2024 12:00:00 AM

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Desktop Support Engineer
  • Yoh, A Day & Zimmermann Company
  • Dallas, TX
  • Desktop Support Engineer 12 month contract to hire Dallas, TX (Onsite - CityPlace) The Desktop Support/Engineer will be ...
  • 3/29/2024 12:00:00 AM

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Desktop Support Engineer
  • Wall Street Consulting Services LLC
  • Woburn, MA
  • · 3-4 years of experience in ITSD + Desktop support at customer site. · Provide hands and feet support to servers, netwo...
  • 3/28/2024 12:00:00 AM

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Software Support Engineer
  • Walsh Employment
  • Holmdel, NJ
  • Voted by employees as a Top Place to Work, our client’s patented software platform provides early detection, diagnosis a...
  • 3/27/2024 12:00:00 AM

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Sr Software Support Engineer
  • District Partners
  • District Partners seeks a Senior Applications Support Engineer with extensive expertise in finance systems, particularly...
  • 3/27/2024 12:00:00 AM

Pennsylvania (/ˌpɛnsɪlˈveɪniə/ (listen) PEN-sil-VAY-nee-ə), officially the Commonwealth of Pennsylvania, is a state located in the northeastern and Mid-Atlantic regions of the United States. The Appalachian Mountains run through its middle. The Commonwealth is bordered by Delaware to the southeast, Maryland to the south, West Virginia to the southwest, Ohio to the west, Lake Erie and the Canadian province of Ontario to the northwest, New York to the north, and New Jersey to the east. Pennsylvania is the 33rd-largest state by area, and the 6th-most populous state according to the most recent of...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Software Support Engineer jobs
$68,894 to $92,254

Software Support Engineer in Cincinnati, OH
This role is responsible for production support development of consumer facing digital banking applications in a fast paced agile environment.
January 21, 2020
Software Support Engineer in Racine, WI
Software developers are in charge of the entire development process for a software program.
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Software Support Engineer in Huntington, WV
Primarily responsible for providing world class technical support to Blue Prism customers and partners, and will be reporting to the Customer Support Manager.
December 11, 2019