Software Support Engineer jobs in Texas

Employer: Siemens Industry Software Inc.

Job Title: Application Support Engineer - Advanced [MULTIPLE POSITIONS]

Job Location: Plano, TX and various and unanticipated locations throughout the U.S.

Job Type: Full Time

Duties: Provide technical support for customers. Enable customers to make productive use of their investment in products. Handle cases regularly demonstrating advanced knowledge of their field. Assist junior engineers working on cases. Search for, re-use, and improve existing knowledgebase content. Create new knowledgebase content where appropriate. Review and publish content. Curate published content. Communicate software/hardware problems to development. Document requests to enhance software and hardware functionality for product development where applicable. Collaborate with sales team to ensure renewal, adoption, and expansion of supported products and manage customer expectations. Follow defined work processes, provide feedback on practical use of these processes, and recommend changes. Technical lead in guiding Application Support Engineer Associate, Application Support Engineer and Application Support Engineer Advanced in questions on day to day business and product knowledge.

Requirements : Employer will accept a Master's degree, or foreign equivalent, in Electrical Engineering or in a related field. Position requires coursework or experience in the following: Transmission line theory and its application to printed circuit board layout, and termination strategies; Electromagnetic Interference principles; Performing simulations on Printing Circuit Boards "PCBs" using EDA simulation software; Modeling EMI and transmission line effects; S-parameters and SPICE; and Managing return paths and target impedance.

Referral Program: Incentives offered through the Company's Employee Referral Program are applicable to this position.

CONTACT : Apply within this posting.

#LI-DNI

Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision

Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

California Privacy Notice

California residents have the right to receive additional notices about their personal information. To learn more, click here.

Job Family: Internal Services

Req ID: 411083