Software Support Manager oversees software support staff. Manages department budget to ensure goals are met. Being a Software Support Manager establishes and maintains relationships with engineering and software development. Provides advanced troubleshooting skills to resolve technical problems. Additionally, Software Support Manager researches, reports and corrects any quality assurance issues. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Software Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Software Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
Software Pursuits is solving complex data availability and collaboration problems with innovative file transfer software solutions. We are looking for a Software Support Specialist to help guide our customers to excellent experiences with our applications. Are you passionate about helping companies use software to solve critical business challenges? Do you have a strong information technology background? If so, we have the opportunity you’re looking for and we need to talk!
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About Software Pursuits
Software Pursuits has been delivering complex, innovative products backed by expert support since 1975. We are dedicated to the highest product quality and support standards, recognition of employee contributions, and creating a model company to earn the respect of our community. Software Pursuits is a small organization that provides flexibility and encourages teamwork across all aspects of the business.
Positions are for our San Mateo, California location. Local area residents only. No relocation will be provided. US Citizenship or permanent US residency is required.