Support Services Director - Healthcare jobs in Washington

In 2020 united in a fierce commitment to deliver the highest quality care and exceptional patient experience Virginia Mason and CHI Franciscan Health came together as natural partners to build a new health system centered around the patient: Virginia Mason Franciscan Health. Our combined system builds upon the scale and expertise of our nearly 300 sites of care including 11 hospitals and nearly 5000 physicians and providers. Together we are empowered to make an even greater impact on the health and well-being of our communities.

This job is responsible for providing strategic leadership for the Pacific Northwest (PNW) Region cancer service line in accordance with professional standards of the clinical disciplines, applicable regulatory requirements and business/patient care objectives of the organization. An incumbent is instrumental in assessing, developing and implementing initiatives/activities which improve service line financial performance/productivity, maximize effective utilization of resources, enhance patient outcomes/service satisfaction of all identified customer groups and generate a competitive advantage for the PNW Region. Work also focuses on addressing/alleviating current gaps in cancer-related programs/resources in the community. An incumbent works in close collaboration with the Franciscan Medical Group and the Virginia Mason Medical Group as well as other regional departments/services lines with respect to business plan development and to coordinate services across the care continuum.

Work also includes:

1) representing the PNW Region on the System Oncology Clinical Institute Executive Council; 2) developing/managing the operations/capital budgets; 3) analyzing current/new service delivery models to develop change recommendations; 4) developing/implementing/monitoring quality improvement initiatives to enhance/streamline current procedures/processes and take advantage of system-wide synergies; 5) establishing and ensuring that overall objectives relating to consistency of standards and customer service are achieved; and 6) supervising assigned service line staff.

Job duties require considerable knowledge of the specialized principles and practices related to health care management in order to evaluate and make viable recommendations for the improving health care delivery system(s) and enhancing organizational effectiveness and efficiency. Also requires knowledge of service line clinical operations and considerable management expertise relating to planning, marketing and business development, process improvement, budget administration and personnel management. Performance improvement efforts cover a variety of processes, and an incumbent must be sufficiently knowledgeable to recognize important synergies and opportunities in clinical outcomes, cost containment, patient safety/satisfaction and regulatory compliance.

Bachelor’s degree in Nursing, Healthcare Administration or related field and seven years of progressively responsible related work experience that would demonstrate attainment of the requisite job knowledge/abilities, including five years in a leadership/management capacity.

Work experience in an acute care setting is preferred. Experience with multi-site, in- and outpatient operations is desirable. Proven track record in achieving results through a highly collaborative leadership team (providers, clinicians and managers) is essential to success.

Master’s degree in healthcare administration or related field, or enrollment in a related Master’s degree program, is strongly preferred.