Technical Support Analyst jobs in Delaware

About Oppy

Grow our tomorrow. Oppy is a leading grower, marketer, and distributor of fresh produce from around the world. As one of North America’s top produce companies for nearly 165 years, we bring over 100 varieties of produce from 27 countries to 1,300 retailers in North America and throughout the world. As much as agriculture has shaped the past for humankind, Oppy’s efforts shape its future by sustainably providing families with healthy, safe, and fresh produce to create a better quality of life for all. Our progressive team is called to a higher purpose that raises the economic wellbeing of families and communities who work the land.

Recognized as one Canada’s Best Managed Companies (for the last 20 years!) and a Top 100 Employer, our diverse team of dedicated professionals collaborate and make connections across our locations throughout North and South America. We owe our success to our adaptability, innovative and entrepreneurial approach, our commitment to our people, and the incredible relationships we build. We are looking for talented people who love a fast-paced, dynamic environment where you can grow your skills and career in a sector with abundant opportunity. Grow your tomorrow with us, today.

Overview

The Jr. Technical Support Analyst (internally known as Jr. Technical Analyst) delivers proactive and effective technical support for both internal and external users. This support is extended through a variety of channels including telephone, email, ticketing systems, and direct personal interaction, with a steadfast commitment to meeting all requirements. Leveraging established procedures and widely recognized troubleshooting methods, this position provides support in line with departmental policies, ensuring confidentiality and integrity. The role involves working on specific projects under supervision or by following detailed instructions. This is a hybrid role requiring a minimum of 3-days per week. The position requires adaptability to a dynamic and fast-paced work environment and requires occasional travel to remote locations for on-site support.

What You Will Be Doing:

• Provide direct support for office software to ensure internal users have the necessary resources for daily operations.
• Assist users with operational, hardware, or network issues in their computer systems by diagnosing problems and either communicating an action plan or resolving the issue immediately.
• Set up employee equipment, including the proper installation of operating system, security services, software, printers, and drivers.
• Administer Windows servers, including but not limited to Active Directory, User Management, Group Policy, Microsoft Endpoint Configuration Manager (MECM), and Exchange, to ensure timely creation or deactivation of user accounts.
• Conduct daily monitoring and maintenance of backup systems, and provide support, troubleshooting, and maintenance for firewalls, routers, and switches.
• Replace and configure hardware according to a predetermined schedule, including computers, printers, cell phones, barcode scanners, and Wi-Fi access points, and test the functionality of newly deployed systems.
• Serve as a liaison and/or resource within the organization for defining and communicating IT systems and services.
• Participate in the IT on-call support rotation, offering after-hours assistance by answering phone calls and responding to user inquiries promptly.
• Offer training on the latest Operating Systems (OS), software, or hardware to end users as needed.
• Conduct site visits to remote offices for tasks such as hardware replacement, problem diagnosis, and ongoing employee training when necessary.
• Perform basic administration tasks for Office 365 / Azure AD.

Required Knowledge & Abilities

• Possesses knowledge of essential computer system technologies, including applications, software tools, and equipment.
• Has technical proficiency in Microsoft Client and Server Operating Systems.
• Demonstrates advanced office automation skills, such as proficiency in MS Word, Excel, and Outlook.
• Holds working knowledge of Active Directory, including user and computer management, Group Policy, and file server administration.
• Exhibits strong analytical and critical thinking abilities, capable of problem-solving and making informed recommendations and decisions; adept at assessing and resolving technical issues.
• Offers exceptional interpersonal, communication (both written and verbal), and customer service skills; able to effectively collaborate with all departments and build strong relationships with stakeholders.
• Proven capability to exercise sound judgment and maintain confidentiality of sensitive information; consistently demonstrates integrity, ethics, and professionalism.
• Strong organizational and time management skills, with the ability to prioritize tasks effectively and meet deadlines efficiently.
• Self-motivated with a keen eye for detail; capable of setting priorities and delivering accurate work within stringent deadlines in a team-based, dynamic setting.
• Maintains a positive and engaging demeanor, committed to creating an inclusive, supportive, and enjoyable workplace.
• Displays a keenness to learn new skills, a dedication to ongoing personal development, and a willingness to share knowledge with the team.

Recommended Qualifications

• A degree or diploma from a post-secondary institution in a technical discipline, such as Information Technology or Computer Science.
• Minimum, 1 - 3 years of successful proven experience in a technology support role in the field of Information Technology, new grads welcome to apply.
• Possession of certifications in widely-used technologies, for instance CompTIA A , Network , or Microsoft or similar qualifications.
• Willingness and ability to travel within Canada and the USA as needed.
• Requirement of a valid Driver's License.
• Must have valid work authorization, be a U.S. citizen, or hold a Permanent Resident Card.
• Ability to obtain Transportation Worker Identification Card (TWIC).
• Capability to lift objects weighing up to 50 lbs.

Why Oppy?

• We are the perfect size of organization that is still nimble but yet organized, where meaningful impact and contributions happen.
• We have a strong culture with terrific people that care about the business and each other. We want our people to grow and succeed.
• We believe in you bringing your best true self and your best ideas, because diverse perspectives contribute to better problem solving and solutions in a dynamic and ever evolving industry.
• We support your professional development and health with educational reimbursement and wellness programs.
• We offer a comprehensive total compensation package that includes health, dental & vision coverage, 401k match, tuition reimbursement and benefits.

Inclusion and Equal Opportunity Employment

Oppy is an Equal Employment Opportunity employer who actively seeks to recruit retain individuals from diverse backgrounds and experiences. We are dedicated to fostering a culture where every employee feels valued, respected, and empowered to be themselves at work. We care about the uniqueness of our applicants, employees, and partners. Diversity is fundamental to our success because it brings a range of perspectives that fuel innovation and excellence. That's why we're focused on creating an inclusive culture where every employee can contribute their unique talents and ideas.

We gratefully thank all applicants for their interest, however, only candidates under consideration will be contacted directly.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Compensation package:

• Profit sharing

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Do you have a valid Transportation Worker Identification Card (TWIC)?
• Do you have the ability to travel within Canada and the US as needed?
• What are your salary range expectations of this position given your current experience and qualifications? (ex. $XX,000 to $XX,000)

Education:

• Bachelor's (Preferred)

Experience:

• Technical support: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)
• CompTIA A (Preferred)

Location:

• Newark, DE 19713 (Preferred)

Ability to Commute:

• Newark, DE 19713 (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: In person