Technical Support Manager manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Being a Technical Support Manager ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Additionally, Technical Support Manager recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to a top management. The Technical Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Oneida Technical Solutions, LLC (OTS), was founded in 2014 and quickly established itself as a reliable partner capable of providing a variety of information technology and cyber solutions across highly complex, highly regulated and highly secure environments, including the U.S. Department of Defense (DoD), healthcare, higher education, law enforcement, retail, casino gaming and more.
Our innovative cyber capabilities and programs have made us trusted partners for IT modernization projects, implementing upgrades and accelerating the delivery of new solutions for the DoD and commercial industries with consumer-driven technology.
OTS is seeking a Tempest Manager in providing cybersecurity support to AFCENT at Shaw AFB in Sumter, SC. to assist with the management oversight and execution of the AFCENT TEMPEST program, and serve as the focal point for AFCENT theater TEMPEST issues.
Relocation assistance and temporary accommodations will be provided for individuals outside of the local area.
Responsibilities will include, but are not limited to:
Completion of TEMPEST assessments for AFCENT A6-owned classified processing areas (CPAs).
Assessing classified processing areas and ensuring countermeasure compliance in accordance with AFSSIs 7700, 7702 and AFMAN 17-1301 (and future publication releases).
Completion of annual TEMPEST countermeasure compliance reviews for AFCENT A6-owned CPAs.
Provide TEMPEST guidance and assistance to AFCENT command staff and subordinate cybersecurity offices.
Drafting AFCENT TEMPEST policy and instructions for review and approval by AFCENT/A6.
Implementing and distributing AF TEMPEST policies and procedures, Emission Security Information Messages (ESIMs), TEMPEST Information Messages (TIMs) and training information provided by the Air Force Certified TEMPEST Technical Authority (AF CTTA).
Assisting AFCENT personnel at all levels with the technical aspects of applying countermeasures.
Assisting AFCENT Wing TEMPEST Managers by reviewing assessments for compliance prior to submission to the AF CTTA office.
Completing annual TEMPEST countermeasure compliance reviews..
Conduct technician/user training, and review procedures, policy compliance, resource availability, records management, local training products, and security/program shortfalls.
Brief commanders and supervisors on TEMPEST assessment/inspection expectations, results, and recommendations.
Qualified Candidates will possess:
An IAM-III Certification (CISSP, GSCC, CISM, CCISO) is required to commence employment
Must possess and maintain a Secret Clearance.
Must possess Air Force TEMPEST Manager Course Certification, TEMPEST Fundamentals (NTS), Red/Black Installation Guidance (NTS)
Candidates must be open to OCONUS Travel and have On-Call availability
Must meet the following educational/experience requirements:
- MA/MS in related field AND 3 or more years' TEMPEST experience and comprehensive knowledge of TEMPEST, physical information, and cybersecurity policies; OR
- BS in related field and 5 or more years' TEMPEST experience and comprehensive knowledge of TEMPEST, physical, information, and cyber security polices; OR
- 7 or more years' of TEMPEST experience and comprehensive knowledge of TEMPEST, physical, information, and cyber security polices
Oneida Technical Solutions, LLC. is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information or any other protected characteristic under applicable law.
Clear All
0 Technical Support Manager jobs found in Sumter, SC area