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Technical Support Manager jobs in Virginia

Technical Support Manager manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Being a Technical Support Manager ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Additionally, Technical Support Manager recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to a top management. The Technical Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

Recently Added Technical Support Manager jobs

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IT Technical Support Manager - Managed Service Provider
  • K2 Staffing, LLC
  • Sterling, VA FULL_TIME
  • Summary
     
    Our client is a leading IT Solutions Company located in the Dulles, VA area (Ashburn and Sterling, VA) and they are in need of a IT Technical Support Manager.  A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client’s business needs.

    Duties & Responsibilities 
    • Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. 
    • Manage projects from start to finish
    • Have the ability to assist in these areas as well:
      • Deploying and managing Windows Servers and Active Directory
      • Designing Local Area Networks
      • Implementing and monitoring network security
      • Optimizing and maintaining network software and hardware
      • Building and deploying file servers and cloud computing solutions
      • Configuring and deploying VOIP solutions
      • Performing network infrastructure troubleshooting
      • Manage Microsoft Exchange Server
      • Telephone solutions
      • Monitors alert systems and take appropriate action as per guidelines.
      • Ability to use various messages in an event log to affect repairs.
      • Receive escalated service requests requiring an enhanced response.
      • New User On-boarding
    Qualifications & Requirements
    • Previous managerial experience is a MUST!
    • Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory

    • 3 years of experience in a client-facing environment such as sales engineering
    • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology

    • Possesses strong organizational and time-management skills 

    • Experience writing proposals for and implementation of technical solutions to fulfill business needs 

    • Results-oriented, self-motivated, energetic, professional, reliable, and a team player
    • Strong understanding of technology and business productivity systems

    • Experience with RMM (remote monitoring and management) tool a plus

    • Working knowledge of PSA (ticketing) tools is a plus
    • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills

    • Sales training experience is a plus

    • Having worked in an MSP environment is a major plus.
    Ideal Qualifications (not required)
    • CompTIA Net and/or CompTIA Security  

    • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)

    • CCNA or CCIE-Cisco certifications a real plus


    Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training. 
  • 6 Days Ago
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Technical Support
  • Sky Consulting
  • Arlington, VA TEMPORARY
  • 12 months temp ***Shift timings*** 8:00 AM to 5:00 PM (Mon to Fri) QUALIFICATIONS (Education, Experience, and Certifications) High School diploma required A certification is a plus Microsoft Certifica...
  • 5 Days Ago
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Technical Support
  • Stellar Professionals LLC
  • Richmond, VA FULL_TIME
  • Job DetailsTechnical Support Applicant must have 5 years of relevant experience with the following: Proficiency in various operating systems (Windows, macOS, Linux), understanding of network fundament...
  • 6 Days Ago
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Technical Support
  • Ask IT consulting
  • Richmond, VA FULL_TIME
  • Company DescriptionAsk ITC Inc. is a software development Company. Our passion is delivering technology strategies & digital solutions that assist our clients with building competitive, innovative and...
  • 1 Month Ago
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Office Support Specialist
  • Gordon Technical Sales and Service
  • Richmond, VA FULL_TIME
  • Are you someone who thrives on maintaining seamless operations and delivering exceptional customer service? At Gordon Technical, we've built our success on a foundation of dedicated service, continuou...
  • 18 Days Ago
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Operations Support 3
  • Applied Technical Systems, Inc.
  • Suffolk, VA FULL_TIME
  • Job Title Operations Support 3 Education High School Location Suffolk VA dry land - VA US (Primary) Career Level Experienced (Non-Manager) Category Engineering Salary Grade Job Type Full-time Travel 2...
  • 7 Days Ago
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Technical Support Manager jobs at Popular Companies

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Technical Support Manager
  • Dahua Technology USA
  • Irvine, CA
  • Who we are: Dahua Technology USA Inc. is a leader of video security equipment manufacturing, according to an Omdia 2020 ...
  • 4/24/2024 12:00:00 AM
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Technical Support Manager
  • Spectrum Staffing Services/HRStaffers Inc.
  • SUMMARY The Technical Support Manager is responsible for the hiring, development and retention of the Technical Support ...
  • 4/23/2024 12:00:00 AM
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Technical Support Manager
  • Conexon Llc
  • Des Moines, IA
  • DescriptionCompany Overview:Conexon is a leader in providing rural fiber-optic networks and broadband solutions, dedicat...
  • 4/23/2024 12:00:00 AM
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Technical Support Manager
  • Visionaire Partners
  • Birmingham, AL
  • Technical Support Manager This is an exciting opportunity to join a top-notch company in this newly created position due...
  • 4/22/2024 12:00:00 AM
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Technical Support Manager
  • Dahua Technology Usa
  • Irvine, CA
  • Who we are: Dahua Technology USA Inc. is a subsidiary of Dahua Technology, a global leader of video security equipment m...
  • 4/22/2024 12:00:00 AM
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Technical Support Manager
  • Visionaire Partners
  • Topeka, KS
  • Technical Support ManagerThis is an exciting opportunity to join a top-notch company in this newly created position due ...
  • 4/22/2024 12:00:00 AM
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Technical Support Manager
  • Visionaire Partners
  • Birmingham, AL
  • Technical Support Manager This is an exciting opportunity to join a top-notch company in this newly created position due...
  • 4/20/2024 12:00:00 AM
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Technical Support Manager
  • Kelly
  • Shelbyville, KY
  • Kelly has a direct hire Technical Support Manager in Shelbyville KY. This position is responsible for overseeing the Tec...
  • 4/20/2024 12:00:00 AM
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About Virginia

Virginia (/vərˈdʒɪniə/ (listen)), officially the Commonwealth of Virginia, is a state in the Southeastern and Mid-Atlantic regions of the United States located between the Atlantic Coast and the Appalachian Mountains. Virginia is nicknamed the "Old Dominion" due to its status as the first English colonial possession established in mainland North America and "Mother of Presidents" because eight U.S. presidents were born there, more than any other state. The geography and climate of the Commonwealth are shaped by the Blue Ridge Mountains and the Chesapeake Bay, which provide habitat for much of ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Manager jobs
$127,880 to $170,412

Most Popular Cities in Virginia for Technical Support Manager Jobs

What does a Technical Support Manager do?

Technical Support Manager in Anaheim, CA
The Technical Support Manager will provide leadership and management of the Technical Division which is responsible for the full life cycle of all technology products and services.
January 07, 2020
Technical Support Manager in Melbourne, FL
The job of a manufacturing technical support manager is to plan and supervisor all technical repair, maintenance, upgrade and installation works of technical aspects such as machinery, spare parts and electrical fittings.
February 08, 2020
Technical Support Manager in Fort Smith, AR
Serve as the top-line escalation point for high-priority support cases including overall triage and management.
December 29, 2019