Technical Support Manager jobs in Washington

Technical Support Manager manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Being a Technical Support Manager ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Additionally, Technical Support Manager recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to a top management. The Technical Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Technology Support Services Manager
  • Renton Technical College
  • Renton, WA OTHER
  • Are you passionate about leveraging technology to enhance educational experiences and empower diverse communities? We are seeking a dedicated individual to join our team as a full-time Technology Support Services Manager at RTC, where innovation and inclusivity intersect. The Technology Support Services Manager, full time and exempt, reports to the Executive Director of College Technology Services. The Technology Support Services Manager is responsible for providing the technical expertise, leadership, administration and supervision of the technical support services personnel. The Technology Support Services Manager ensures that the quality of technology services delivered to administrative and instructional clients is maintained at acceptable levels.  This role must foster and maintain effective teamwork across the operational groups and support collaborative partnerships across the institution and with associated stakeholder communities. The pay range for this exempt position is $90,000.00 to $100,00.00 annually. The priority consideration date will be April 5, 2024.  

    Renton Technical College, located southeast of Seattle, has provided quality education in a variety of occupations for over 75 years. Our professional-technical certificate and degree programs offer entry and mid-level training in the areas of allied health, trades and industry, culinary, business, technology, and automotive. Our outstanding college & career pathways program with classes in adult basic education, English as a second language, and GED preparation is available to those who need additional preparation before entering a training program and for those who simply wish to improve their math and English skills. Career Education and apprenticeships degrees round out our offerings.  
     
     As an Achieving the Dream and an Aspen Institute top 10 finalist in Community College Excellence, RTC is also proud to be a Military Friendly School, serving those who chose to serve. Renton Technical College is committed to increasing its cultural diversity with an emphasis on equity and inclusion among its faculty and staff.  The students that we serve come from a variety of backgrounds and are over 60% of color.  We strongly encourage members of historically minoritized groups, veterans, and bi- or multi-lingual individuals to apply for this position to help meet the needs of our diverse students and service district.    
    • Provide leadership and demonstrate multicultural competence (including an awareness and understanding of historically minoritized populations) to improve access and create an educational environment that affirms a commitment to equity, diversity, and inclusion
    • Manage delegated roles pertaining to day-to-day operations of technology support services (including developing/managing end user training/education)
    • Analyze key performance indicators to monitor performance levels of technology support services staff. Assist in determining patterns and make recommendations for proactive solutions that target repeated community constituent requests/issues
    • Lead the daily operations of the IT Service Desk and provide technical expertise to ensure that the installation, repair, maintenance, and upgrades of all technology services are handled efficiently and effectively. This includes Classroom/Conference room AV technologies
    • Responsible for inventory management for College Technology Services hardware and software resources and assist with reconciliation to college asset records. Coordinate the full life cycle of technology hardware and software from acquisition, return, all the way through surplus
    • This position will manage and maintain a suite of operational resources utilized by CTS for service delivery, including Service Desk applications
    • Work closely with Infrastructure Services team to ensure the security and integrity of internally and externally facing workstations and servers. This includes all facets of Endpoint Management
    • Serve as CTS representative on the college shared governance Technology Council and Accessibility Advisory Committee, and Liaison to the College Testing Center
    • Will be an integral part of the CTS department’s cybersecurity team
    • Analyze the use of technology in the College’s programs and departments and make recommendations for upgrades when necessary
    • Analyze classroom and office space as it pertains to technology; recommend layout and manage technology related logistics and processes
    • Previous demonstrated participation with persons from diverse backgrounds such as sexual orientation, racial, ethnic, religious, linguistic, gender, age, socioeconomic, physical and learning abilities, and a commitment to an inclusive and equitable working and learning environment
    • Associate Degree in Information Technology, Information Systems, Computer Science, Management Information Systems, Computer Engineering or a related field.  Three years of experience as an Information Technology Manager can be substituted for an Associate degree
    • Four years of Technical customer service experience, including hardware/software implementation/support and direct responsibility for organizing, developing and leading the work of a team while managing projects.  Must have a demonstrated track record of decision making, initiative and collaboration
    • Must have utilized automated deployment tools that configure, deploy and maintain end user systems in a network environment. This would include installing, troubleshooting, and maintaining current versions of Windows OS, Microsoft Office Suite, and Adobe Volume licensed products
    • Ability to represent the college in a positive and professional manner, while using tact, discretion and courtesy
    • Demonstrated ability to promote universal design and accessibility. Proficiency in (or ability to learn within 6 months of hire) the production of accessible content, whether print or electronic
    • Demonstrated customer service skills in past work history including; excellent analytical and problem-solving skills, excellent interpersonal, oral and written communications skills, ability to read, write and interpret operation/maintenance manuals, equipment specifications, procedure manuals, ability to write proposals, reports and correspondence
    • Additional Preferences include:
      • ITIL Foundations Certification
      • Service Desk Management
      • Automated Deployment Tools 
      • IT Support in Higher Education
      • Knowledge of Cybersecurity guidelines and best practices (ie. NIST 800-53)
      • Knowledge of PCI/DSS guidelines and best practices
    • Must be able to travel periodically within the State of Washington
    • Ability to speak a regionally top spoken language other than English is preferred (Spanish, Vietnamese, Russian, Somali, and Chinese)

    SPECIAL REQUIREMENTS, LICENSES AND CERTIFICATIONS:
     N/A
     
    WORKING CONDITIONS:
    Work performed is primarily sedentary in nature (seated, computer workstation work,) with frequent use of computer and exposure to terminal screens in performing work assignments, in an office environment which is adequately heated and ventilated.  Meetings in locations held on and off campus.

    In the interest of providing a healthy, safe and secure educational and work environment, and in order to meet the requirements of federal legislation, it is the policy of Renton Technical College to maintain an alcohol and drug-free workplace for our employees and students. 
     
    The person hired is required to provide authorization for employment in the United States. All offers of employment are contingent to background checks, including employment and required degree/credential verification. Information from the background check will not necessarily preclude employment, but will be considered in determining the applicant's suitability and competence to perform successfully in the position. Finalists are required to complete the Sexual Misconduct Disclosure form as required under RCW 288.112.080. Post offer, pre-employment criminal background checks are also required 


    For questions regarding this position contact Nia Williams dwilliams@rtc.edu
    ______________________________________________________________________ 
     
    EEO STATEMENT: Renton Technical College provides equal opportunity in education and employment and does not discriminate on the basis of race, color national origin, age, perceived or actual physical or mental disability, pregnancy, genetic information, sex, sexual orientation, gender identity, marital status, creed, religion, honorably discharged veterans or military status, or use of a trained guide dog or service animal, as required by Title VI of the Civil Rights Act of 1964, Title VII of the Civil Rights Act of 1964, Title IX of the Educational Amendments of 1972, Sections 504 and 508 of the Rehabilitation Act of 1973, the Americans with Disabilities Act and ADA Amendment Act, the Age Discrimination Act of 1975, the Violence Against Women Re-authorization Act and Washington State Law Against Discrimination, Chapter 49.60 RCW and their implementing regulations. Please see policy at https://rtc.edu/Equal-Opportunity. The following college official has been designated to handle inquiries regarding the nondiscrimination policies: Title IX / EEO Coordinator, Vice President of Human Resources 3000 NE 4th Street Renton, WA 98056 (425)235-7873, titleix@rtc.edu. 

     
    Jeanne Clery statement: Notice of Availability of Annual Security and Fire Safety Report: In compliance with Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act of 1998, and as a part of the College's commitment to safety and security on campus, Renton Technical College reports the mandate information about current campus policies concerning safety and security issues, the required statistics, and other related information for the past three (3) calendar years. Renton Technical College's Annual Safety and Fire Report is available online at: https://www.rtc.edu/annual-security-report. For information on how to access the RTC Daily Crime Log follow this link: https://www.rtc.edu/node/4321

     
    We acknowledge that RTC sits uninvited on the ancestral land of the Puget Salish people, including the Duwamish, Suquamish, Snoqualmie, Tulalip, and Muckleshoot Nations. We are grateful to the original inhabitants of this land, upon which we gather and dialogue. We also acknowledge our increasingly virtual world, in which RTC’s work is done across multiple indigenous lands, in some cases, away from Puget Salish territories. We thank the original caretakers of our local lands and waters, who are still here.  Beyond acknowledgment, we each have an obligation to learn about and support our local tribes. Find out how on our resources page, which includes scholarships for Indigenous students.

  • 4 Days Ago

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Technical Support Manager
  • Syncro
  • Seattle, WA FULL_TIME
  • At Syncro, we are a highly creative and collaborative team crafting software applications to help small businesses be successful. Our software provides a platform for IT Professionals and Managed Serv...
  • 9 Days Ago

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Partner Support Manager, Technical
  • WithinReach
  • Times Square, WA FULL_TIME
  • Job Description The Partner Support Manager, Technical, reporting to the Senior Manager of Data Systems and Evaluation, is responsible for providing training, technical assistance, and gathering input...
  • 11 Days Ago

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Technical Project Manager 1
  • Edgewater Technical Associates
  • Richland, WA FULL_TIME
  • Edgewater Technical Associates is seeking qualified candidates for a Technical Project Manager 1 opportunity in Los Alamos, NM at the Los Alamos National Laboratory (Remote in Richland, WA). Per diem ...
  • 28 Days Ago

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Technical Project Manager 2
  • Edgewater Technical Associates
  • Richland, WA FULL_TIME
  • Edgewater Technical Associates is seeking qualified candidates for a Technical Project Manager 2 opportunity in Los Alamos, NM at the Los Alamos National Laboratory (Remote in Richland, WA). Per diem ...
  • 28 Days Ago

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Technical Support Manager (TSM) / Admin
  • Stateside Electronics LLC
  • Lynnwood, WA FULL_TIME
  • Stateside Electronics (SSE) is looking for a vibrant Technical Support Manager (TSM) to join our team. The TSM functions as a key part of the partnership with our customers by listening to their needs...
  • 2 Days Ago

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Biometrics Technical Support Manager
  • First Advantage
  • Hicksville, NY
  • At First Advantage, people are at the heart of everything we do. This mindset spans from our customers and partners, to ...
  • 3/28/2024 12:00:00 AM

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Technical Support Manager - Sweeteners - Decatur, Chicago, St Louis,
  • The Judge Group
  • Decatur, IL
  • Job Description Technical Support Manager- ADM Carbohydrate Solutions - Decatur, IL, Chicago, IL, St Louis, MO, and/or I...
  • 3/28/2024 12:00:00 AM

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S&H/IH Technical Support Manager
  • InSolves
  • Paducah, KY
  • Job Description Job Description Under limited supervision, performs tasks within the safety and industrial hygiene job f...
  • 3/27/2024 12:00:00 AM

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Technical Support Manager
  • Dahua Technology USA
  • Irvine, CA
  • Who we are: Dahua Technology USA Inc. is a subsidiary of Dahua Technology, a global leader of video security equipment m...
  • 3/25/2024 12:00:00 AM

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Technical Support Manager-MRI
  • MXR Imaging, Inc.
  • Manasquan, NJ
  • MXR - The Imaging Solutions Company (MXR) is one of the largest independent providers of diagnostic imaging equipment sa...
  • 3/25/2024 12:00:00 AM

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Technical Support Manager
  • Haber Group
  • New York, NY
  • Job Description Job Description Job Title: Technical Support Manager (Also Known As Service Desk Manager ) • Reports to:...
  • 3/25/2024 12:00:00 AM

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Technical Support Manager
  • Visionaire Partners
  • Technical Support Manager This is an exciting opportunity to join a top-notch company in this newly created position due...
  • 3/24/2024 12:00:00 AM

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Technical Support Manager
  • Dahua Technology USA, Inc.
  • Irvine, CA
  • Job Description Job Description Who we are: Dahua Technology USA Inc. is a subsidiary of Dahua Technology, a global lead...
  • 3/24/2024 12:00:00 AM

Washington (/ˈwɒʃɪŋtən/), officially the State of Washington, is a state in the Pacific Northwest region of the United States. Washington is the northwestern-most state of the contiguous United States. It borders Idaho to the east, bounded mostly by the meridian running north from the confluence of the Snake River and Clearwater River (about 116°57' west), except for the southernmost section where the border follows the Snake River. Oregon is to the south, with the Columbia River forming the western part and the 46th parallel forming the eastern part of the Oregon-Washington border. To the wes...
Source: Wikipedia (as of 04/17/2019). Read more from Wikipedia
Income Estimation for Technical Support Manager jobs
$136,478 to $181,867

Technical Support Manager in Anaheim, CA
The Technical Support Manager will provide leadership and management of the Technical Division which is responsible for the full life cycle of all technology products and services.
January 07, 2020
Technical Support Manager in Melbourne, FL
The job of a manufacturing technical support manager is to plan and supervisor all technical repair, maintenance, upgrade and installation works of technical aspects such as machinery, spare parts and electrical fittings.
February 08, 2020
Technical Support Manager in Fort Smith, AR
Serve as the top-line escalation point for high-priority support cases including overall triage and management.
December 29, 2019