Technical Support Manager jobs in West Virginia

Technical Support Manager manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Being a Technical Support Manager ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Additionally, Technical Support Manager recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to a top management. The Technical Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

F
Technical Support Services Technician
  • FIT Technologies
  • Clarksburg, WV FULL_TIME

  • SUMMARY 

     

    The successful candidate in the Technical Support Services (TSS) Technician role provides technical assistance and support to clients of FIT Technologies. The TSS Technician supports, monitors, and maintains the client environment either onsite or remotely by performing day-to-day tasks and maintenance. This role relies on experience and judgment to accomplish goals and to meet standards for IT support and exemplary client service.
     

    PRIMARY RESPONSIBILITIES 

    • Build and maintain relationships with clients and other team members. 
    • Perform software/hardware upgrades. 
    • Install, maintain, and repair, desktop hardware, network equipment and PC peripherals. 
    • Maintain daily service calls and meet requested SLA time frames based on client expectations. 
    • Provide detailed progress updates in a timely and accurate manner. 
    • Perform routine maintenance following company and vendor standards. 
    • Work to ensure physical cabling infrastructure meets desired standards. 
    • Participate in equipment liquidations. 


     

    KNOWLEDGE AND SKILL REQUIREMENTS 
     

    • Display a professional, reliable, trustworthy, and positive demeanor. 
    • Possess ability to troubleshoot, diagnose and solve problems as well as document all steps taken for resolution including use of an internal ticketing system. 
    • Possess ability to relay technical information and instruction (written and verbal) to clients with varying ranges of technical knowledge and background. 
    • Have organizational skills with strong orientation to detail and ability to follow-through on tasks. 
    • Understand varying versions of Microsoft Windows, Active Directory, Microsoft 365, and Group Policy. 
    • Have experience with Microsoft Office applications. 
    • Comprehend networking protocols and concepts such as TCP/IP addressing, and VLANS. 
    • Be familiar with network-based PC operating system deployment. 
    • Possess ability to maintain confidentiality of information accessed, processed, or stored. 
    • A , Network , MTA, MCSA certifications are desirable.
    • Able to: 
    1. work and adapt in an evolving-priority environment. 
    2. follow processes and protocols. 
    3. meet deadlines and to manage multiple tasks simultaneously. 
    4. ensure physical cabling meets desired standards. 
    5. learn software tools/applications (e.g., asset tracking and ticketing system) 

     

     WORKING CONDITIONS REQUIREMENTS 

     

    Working conditions are normal for an office environment and will require: 

     

    • Reliable transportation, valid driver’s license, and valid vehicle insurance. 
    • Local travel and occasional travel to other parts of Ohio or out of state. 
    • May require occasional evening and weekend work.   
    • Must be able to lift/carry 50lbs. 
    • May occasionally require work weeks over 40 hours. 

     

    APPLICATION  

    To apply, submit an application online through our Career Center.  

    . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  . . . . . . . . . . . . . 
     
     

    Headquartered in Cleveland, FIT Technologies is an employee-owned company (ESOP) with 160 staff supporting clients throughout Ohio and in metropolitan areas in 30 states across the country.  

     

    FIT Technologies offers a comprehensive benefits package including:

    • Health, dental, vision, life insurance
    • Paid time off and paid holidays
    • Paid Parental Leave
    • Employee Stock Ownership Plan
    • 401(k) with match
    • Dependent Care FSA

     

    To promote a healthy work environment and provide exemplary customer service, FIT Technologies is a non-smoking workplace and does not hire tobacco/vape users. 

     

    FIT Technologies is an equal opportunity employer and welcomes diversity in our employees. We do not discriminate and will take measures to ensure against discrimination in employment, recruitment, compensation, termination, promotions, and other conditions for any employee or job applicant on the basis of race, color, national or ethnic origin, ancestry, gender, age, religion, creed, disability, military or veteran’s status, sexual orientation, gender identity or gender expression.
  • 2 Days Ago

F
Technical Support Services Technician
  • FIT Technologies
  • Kearneysville, WV FULL_TIME
  • SUMMARY The successful candidate in the Technical Support Services (TSS) Technician role provides technical assistance and support to clients of FIT Technologies. The TSS Technician supports, monitors...
  • 2 Days Ago

B
Technical Customer Support Representative
  • Blue Ink Tech
  • Huntington, WV FULL_TIME
  • Job Description Blue Ink Tech is looking for an enthusiastic Technical Customer Support Representative to help our customers and grow our company. You will play a key role in identifying issues with o...
  • 10 Days Ago

S
Project Control Manager
  • STSI Technical Staffing Services
  • Charleston, WV FULL_TIME
  • Project Controls Manager Charleston, WV Overview Manages and coordinates the entire spectrum of Project Controls activities for the project. Responsible for the management of the Project Control activ...
  • 1 Month Ago

V
Technical Manager
  • Venteon
  • Ravenswood, WV FULL_TIME
  • Our client in Ravenswood, WV is in need of a Technical ManagerCustomers claim managementImprove Casting and Scalping recoveryImprove internal quality like sonic defects or porosities to support the pl...
  • 19 Days Ago

P
Part-Time Safety and Security Manager
  • Pierpont Community & Technical College
  • Fairmont, WV PART_TIME
  • Pierpont Community & Technical College Job Description INCUMBENT: DATE: October 31, 2023 JOB TITLE: Part-time Safety & Security Manager AGENCY: Pierpont Community and Technical College WORK LOCATION: ...
  • Just Posted

F
Biometrics Technical Support Manager
  • First Advantage
  • Hicksville, NY
  • At First Advantage, people are at the heart of everything we do. This mindset spans from our customers and partners, to ...
  • 3/28/2024 12:00:00 AM

T
Technical Support Manager - Sweeteners - Decatur, Chicago, St Louis,
  • The Judge Group
  • Decatur, IL
  • Job Description Technical Support Manager- ADM Carbohydrate Solutions - Decatur, IL, Chicago, IL, St Louis, MO, and/or I...
  • 3/28/2024 12:00:00 AM

I
S&H/IH Technical Support Manager
  • InSolves
  • Paducah, KY
  • Job Description Job Description Under limited supervision, performs tasks within the safety and industrial hygiene job f...
  • 3/27/2024 12:00:00 AM

D
Technical Support Manager
  • Dahua Technology USA
  • Irvine, CA
  • Who we are: Dahua Technology USA Inc. is a subsidiary of Dahua Technology, a global leader of video security equipment m...
  • 3/25/2024 12:00:00 AM

M
Technical Support Manager-MRI
  • MXR Imaging, Inc.
  • Manasquan, NJ
  • MXR - The Imaging Solutions Company (MXR) is one of the largest independent providers of diagnostic imaging equipment sa...
  • 3/25/2024 12:00:00 AM

H
Technical Support Manager
  • Haber Group
  • New York, NY
  • Job Description Job Description Job Title: Technical Support Manager (Also Known As Service Desk Manager ) • Reports to:...
  • 3/25/2024 12:00:00 AM

V
Technical Support Manager
  • Visionaire Partners
  • Technical Support Manager This is an exciting opportunity to join a top-notch company in this newly created position due...
  • 3/24/2024 12:00:00 AM

D
Technical Support Manager
  • Dahua Technology USA, Inc.
  • Irvine, CA
  • Job Description Job Description Who we are: Dahua Technology USA Inc. is a subsidiary of Dahua Technology, a global lead...
  • 3/24/2024 12:00:00 AM

West Virginia (/vərˈdʒɪniə/ (listen)) is a state located in the Appalachian region in the Southern United States and is also considered to be a part of the Middle Atlantic States. It is bordered by Pennsylvania to the north, Maryland to the east and northeast, Virginia to the southeast, Kentucky to the southwest, and Ohio to the northwest. West Virginia is the 41st largest state by area, and is ranked 38th in population. The capital and largest city is Charleston. West Virginia became a state following the Wheeling Conventions of 1861, after the American Civil War had begun. Delegates from so...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Manager jobs
$114,546 to $152,640

Technical Support Manager in Anaheim, CA
The Technical Support Manager will provide leadership and management of the Technical Division which is responsible for the full life cycle of all technology products and services.
January 07, 2020
Technical Support Manager in Melbourne, FL
The job of a manufacturing technical support manager is to plan and supervisor all technical repair, maintenance, upgrade and installation works of technical aspects such as machinery, spare parts and electrical fittings.
February 08, 2020
Technical Support Manager in Fort Smith, AR
Serve as the top-line escalation point for high-priority support cases including overall triage and management.
December 29, 2019