Technical Support Supervisor jobs in South Carolina

Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

E
Technical Support Specialist (Life Cycle Cost Estimate)
  • Edgewater Technical Associates
  • Aiken, SC FULL_TIME
  • Edgewater Technical Associates is seeking qualified candidates for a Technical Support Specialist (Life Cycle Cost Estimate) opportunity located at the Savannah River Site.

    Work Location: Aiken, SC

    Application Deadline: 04/30/24 (by noon ET)

    Technical Support Specialist (LCCE)-

    The primary purpose of this position is to support the update of the Life Cycle Cost Estimate (LCCE) for the Surplus Plutonium Disposition Program and programmatic re-baselining activities. The Technical Support Specialist will support multiple integrated projects and programs, interface directly with project and functional team members at SRS and across the DOE/NNSA complex to integrate activities which support programmatic requirements in support of the Surplus Plutonium Disposition Program. They will also analyze technical and programmatic information and documents implementing or affecting programmatic requirements.

    Responsibilities:

    • Write and manage documents and coordinate reviews.
    • Develop and review supporting spreadsheets.
    • Track progress and monitor status vs. schedule.
    • Be involved with risk analysis, sensitivity analysis, external review coordination, management review coordination, NNSA review coordination, technology readiness assessments, and TMP development.
    • Participate in program/project teams affecting execution of strategic program priorities.
    • Support initiatives focused on strategic programmatic or tactical execution issue resolution.
    • Maintain awareness of and contribute to schedules, performance monitoring status, and management reports.
    • Provide timely feedback and recommended solutions to management to improve or mitigate problems affecting execution and coordination between multiple sites.
    • Provide written and verbal analysis and recommendations to management.
    • Identify effective solutions, including implementing requirements.

    Education:

    • Ph. D. or degree with specialized training OR bachelor specialized training applicable to special needs of the task OR professional certification.

    Experience:

    • Minimum of fifteen (15) years’ experience supporting commercial or federal science, nuclear engineering, or other task relevant programs or projects.
    • Ten (10) or more years in a management role in Project Management, Program Management, Operations, and/or Engineering.
    • Familiarity with administrative and technical procedures, practices, and processes affecting programmatic and facility activities.
    • Ability to analyze technical and programmatic issues.
    • Baseline development, control, reporting, and change control processes.
    • Experience with multiple integrated projects and programs.
    • Effective interpersonal skills.
    • Effective verbal and written communication skills.
    • Effective use of computer software including work processing, email, spreadsheets, power point, and databases.

    Preferred Job Qualifications:

    • Possessed active DOE clearance (“L” or “Q”) within the past two (2) years.
    • Internal or external review team participation.
    • Experience in Life Cycle Cost Estimate development and Plutonium processing.

    Other Requirements:

    • Must be a U.S. Citizen
    • Travel to partner sites (LANL, WIFF, PANTEX) may be required.
    • Must be able to obtain and maintain a DOE “Q” security clearance.

    If you are interested in being considered for this position, please follow the application steps via our website: www.edgewatertech.net/careers

    Edgewater Technical Associates will not submit your resume without first having detailed discussions with you and obtaining your permission to do so.

    We look forward to hearing from you!

    WORKING WITH EDGEWATER TECHNICAL ASSOCIATES
    Founded in 2003, Edgewater is a professional and technical services firm supporting the U.S. Department of Energy, Canadian Commercial Nuclear Industry, and private sector businesses involved in high-hazard or large complex operations. Edgewater proudly offers expertise in numerous technical disciplines necessary to support operational environments where Integrated Safety Management and formal, disciplined operations are essential to ensure safety, quality, security, and regulatory compliance.

    Edgewater Technical Associates is committed to employing and maintaining a staff of highly skilled professionals to support our customers. In keeping with this objective, we offer highly competitive salaries and employee benefit packages structured to best suit your needs. We offer multiple individual and family benefit options including paid time off, medical, dental, life, vision, and disability insurance, and a pre-tax 401 (k) retirement account with Company matching contributions and 100% vesting for eligible participants beginning DAY 1.

    EQUAL OPPORTUNITY EMPLOYER
    Edgewater Technical Associates is an equal opportunity employer, and all qualified applicants will be considered for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, protected Veterans, or individuals with disabilities.

    View all Edgewater job opportunities at www.edgewatertech.net/careers

    Job Types: Full-time, Contract

    Benefits:

    • 401(k)
    • Dental insurance
    • Health insurance
    • Health savings account
    • Vision insurance

    Experience level:

    • 10 years

    Work Location: In person

  • Just Posted

E
Safety and Health Specialist/ Technical Support Specialist
  • Edgewater Technical Associates
  • Aiken, SC FULL_TIME
  • Edgewater is seeking qualified candidates for a Safety and Health Specialist/ Technical Support Specialist 3 opportunity for our customer in Aiken, SC to support the Savannah River Site. Per diem avai...
  • 1 Month Ago

O
728382 Life Cycle Cost Estimate–Technical Support Specialist
  • Omega Technical Services
  • Aiken, SC FULL_TIME
  • Job Summary Support multiple integrated projects and programs, interfacing directly with project and functional team members at SRS and across the DOE/NNSA complex to integrate activities which suppor...
  • Just Posted

E
Lead Financial Analyst, Technical Support Specialist 6 (CLIN 13)
  • Edgewater Technical Associates
  • Aiken, SC FULL_TIME
  • Edgewater is seeking qualified candidates for a Lead Financial Analyst opportunity for our customer in Aiken, SC to support the Savannah River Site. Lead Financial Analyst TOPR 644399 Clearance requir...
  • 13 Days Ago

E
Warehouse Supervisor
  • Edgewater Technical Associates
  • Aiken, SC FULL_TIME
  • Edgewater is seeking qualified candidates for upcoming Warehouse Supervisor opportunities for our customer in Aiken, SC at the Savannah River Site. Position Overview Provide supervisory level oversigh...
  • 22 Days Ago

S
Maintenance supervisor
  • Synerfac Technical Staffing
  • Moncks Corner, SC FULL_TIME
  • 1.0 Purpose : Manage daily activities of the Maintenance Department in assigned area(s) to ensure the safe,effective, efficient, continuous plant operation through maintenance and repair of assigned f...
  • 1 Month Ago

I
Technical Support Supervisor
  • IGT
  • Egg Harbor, NJ
  • IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players acro...
  • 4/26/2024 12:00:00 AM

N
I.T. Help Desk Manager
  • New England Authentic Eats (Papa Gino's/D'Angelo)
  • Dedham, MA
  • Job Summary: As the Help Desk Manager, you will be responsible for leading the IT support team to provide excellent cust...
  • 4/26/2024 12:00:00 AM

T
Technical Support Specialist
  • Transition Networks, Inc.
  • ** TECHNICAL SUPPORT SPECIALIST II** **Job Category****:** SALES **Requisition Number****:** TECHN01130 Showing 1 locati...
  • 4/26/2024 12:00:00 AM

T
TECHNICAL SUPPORT SPECIALIST II
  • Transition Networks, Inc.
  • ** TECHNICAL SUPPORT SPECIALIST II** **Job Category****:** SALES **Requisition Number****:** TECHN01130 Showing 1 locati...
  • 4/25/2024 12:00:00 AM

A
Junior Technical Support Supervisor
  • AGILANT SOLUTIONS INC.
  • Port Washington, NY
  • Job Description Job Description Job Type Full Time Location PW Department Service Desk Reports to Contact Center Manager...
  • 4/24/2024 12:00:00 AM

I
Technical Support Supervisor
  • Igt
  • Egg Harbor City, NJ
  • IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players acro...
  • 4/23/2024 12:00:00 AM

A
Senior Technical Support Supervisor
  • Agilant Solutions Inc.
  • Port Washington, NY
  • Job Description Job Description Job TypeFull TimeLocationPWDepartmentService DeskReports toContact Center Manager in Por...
  • 4/23/2024 12:00:00 AM

C
IT Technical Support Supervisor
  • City of Boulder
  • Boulder, CO
  • It's a great time to join the City of Boulder! Application Deadline: April 30, 2024 Hiring Range: 81,744.00 - 99,840.00 ...
  • 4/22/2024 12:00:00 AM

South Carolina (/ˌkærəˈlaɪnə/ (listen)) is a state in the Southeastern United States and the easternmost of the Deep South. It is bordered to the north by North Carolina, to the southeast by the Atlantic Ocean, and to the southwest by Georgia across the Savannah River. South Carolina became the eighth state to ratify the U.S. Constitution on May 23, 1788. South Carolina became the first state to vote in favor of secession from the Union on December 20, 1860. After the American Civil War, it was readmitted into the United States on June 25, 1868. South Carolina is the 40th most extensive and 23...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Supervisor jobs
$64,003 to $89,119

Technical Support Supervisor in Kennewick, WA
The position requires experience in personnel management, budgeting, and technical support and is responsible for actively analyzing and directing the team’s efficiency.
January 08, 2020
Technical Support Supervisor in Augusta, GA
Establishes objectives and directs staff activities to improve technical support practices in the areas of quality, knowledge centered support and resolution timeframes.
December 14, 2019
Technical Support Supervisor in Las Cruces, NM
Directing daily activities of the call center, identifying/tracking site issues, working with vendors, handling customer escalations, ensuring delivery of top-notch customer satisfaction and providing coaching, career development and training to Technical Support Representatives will be critical success criteria for this role.
December 26, 2019