Telecommunication Rates Analyst jobs in Florence, SC

Under occasional supervision, must be mentally and physically capable of receiving calls on 911 and non-emergency lines; obtains, assesses and dispatches information to law enforcement, fire and EMS agencies.

Maintains accurate and up-to-date computer records and logs. Reports to the Communications Shift Supervisor.Answers all emergency and conventional telephone lines;

obtain vital information and dispatches instruction to appropriate law enforcement, fire or EMS agency; tracks the progress of officer(s) to ensure officer safety.

Shows good judgment in assessing calls for emergency assistance.

Monitors law enforcement, fire and EMS radio communications.

Monitors and operates the National Crime Information Computer to receive information regarding license tags and criminal records.

Receives and responds to calls of non-emergency nature from the public and various County department employees.

Maintains accurate and up-to-date records of all calls received using a computer database, written logs and tape recordings.

Prepares and maintains a variety of logs, including but not limited to those pertaining to wrecker rotation, criminal histories, crime stoppers information, NCIC records, daily responses, equipment maintenance, etc.

On call for emergency operations; works in Mobile Dispatch Center or County Emergency Operations Center during disaster operations if required.

Attends meetings, classes and seminars as appropriate.

Operates a variety of equipment such as a computer, NCIC computer, console, computer-aided dispatch, printers, TDD, two-way radio system, tape recorder / player, fax machine, pager, copier, telephone, etc.

Interacts and communicates with various groups and individuals such as immediate supervisor, co-workers, County department directors, managers, employees, law enforcement personnel, attorneys, emergency response agency personnel and the general public.

Moves equipment as necessary.

Performs related duties as required.

Requires a high school diploma.Must possess or obtain and maintain APCO PST1, NCIC EMD, EFD, EPD and South Carolina E-911 telecommunicator certification.

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Last updated : 2024-04-23