Telecommunications Director is responsible for the strategic planning and design of an organization's telecommunications systems. Develops policies and procedures for installing and maintaining telecommunications equipment. Being a Telecommunications Director plans and manages complex installation or repair projects. Assesses current and future telecommunications needs and researches and plans improvements to meet those requirements. Additionally, Telecommunications Director trains and develops staff. May require a bachelor's degree. Typically reports to a director. The Telecommunications Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Telecommunications Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Title: Director of Communications
Status: Full Time
Department: Communications
FLSA Classification: Exempt
Reports to: Vice President of Operations
About Cataldo
Since 1977, Cataldo Ambulance Service, Inc. (CAS) has continually distinguished itself as a leader in providing routine and emergency medical services. As the needs of the community and the patient change, we continue to introduce innovative programs to ensure the highest level of care is available to everyone in our service area. Cataldo is the largest private EMS provider in Massachusetts, boasting a diverse portfolio of municipal-based and facility-based contracts. In addition to topping 50,000 911 transports annually, specialty contracts include some of the top medical facilities in the state, Fenway Park, Warrior Arena, and the TD Garden.
General Scope
The Director of Communications will support the Cataldo mission of providing safe and professional transportation services to all patients. As a key member of the Senior Leadership Team, the Director of Communications is the division’s communications and customer service expert, and partners with operations and business development leaders to ensure the team is on track to fulfill service deliverables.
The Director of Communications provides key leadership for the main Communications Center by ensuring that team members have the education, tools, guidance, time, motivation and easily executed processes to ensure a positive work environment. The Director of Communications is ultimately responsible for delivering a reliable, valuable, and trusting experience for team members, partners, and customers. This highly visible leadership position must be able to represent and instill an image of superior service and quality, and continue to raise the bar of performance to exceed customer expectations. The Director will strive to balance the science of operating a complex communication center with the art of delivering exceptional, personalized service to every team member, business partner, and customer.
In addition to the Communications Center, the Director will oversee and manage the Scheduling Department to ensure that all operational areas with CAS have an adequately staffed department that meets the demand.
Key Responsibilities
Achieve Results
Operational Excellence
Relationship Management
Leadership/Supervision
Qualifications & Experience
Education, Licensing, & Certifications
Knowledge & Skills
The above are intended to describe the general nature and level of the work being performed by the person/people in this position. This is not an exhaustive list of all duties, responsibilities, knowledge, skills, and abilities associated with this position. Cataldo Ambulance is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to disability, race, color, veteran status, religion, sex, or national origin. Individuals with Disabilities and Veterans are encouraged to apply.