Telecommunications Technician jobs in Albany, NY

Kathy M. Sheehan Office of Human Resources Albany City Hall
24 Eagle Street, Rm 301 Mayor (p) 518-434-5049

(f) 518-434-5269

Notice of Job Opening

Position: Telecommunications Specialist

Applicants must meet the requirements outlined in the enclosed job

description.

PLEASE NOTE: This position is in the competitive class and will be

filled on a provisional basis pending the outcome of the civil service

examination.

Department: Police

Number of Vacancies
9

to be filled:

Rate of Pay: $46, 377 Annually

Schedule: 40 hours

Application Deadline: Until Filled

All applicants must submit an application online via jobs.albanyny.gov

to be considered for the job opening.

Residency Requirement: YES

Per City Code § 62-1, all individuals hired by the City of Albany

municipal government must be or become residents of the City of

Albany within 180 days of hire. Failure to move into the City shall be

deemed a voluntary resignation.

Background Check: The City of Albany will conduct a thorough pre-employment

background investigation as part of its consideration of candidates

for employment. Applicants must, upon request, provide documentation
regarding their educational, employment, criminal, and driving records, and/or

authorize the City to obtain those records. Applicants must also provide the necessary

fees for the fingerprint processing. - Background investigation results will be

considered pursuant to Corrections Law Article 23-A as well as relevant federal law.

A criminal conviction will not necessarily result in disqualification for employment.

Rather, such factors as relationship to the job, age at the time of conviction, length of

time since conviction(s), the seriousness and nature of the crime, and any

rehabilitation will be considered.

The City of Albany is an Equal Opportunity /Affirmative Action Employer.

Reposted on Monday, March 13, 2023

City of Albany

Competitive

Rev: 11/30/05

TELECOMMUNICATIONS SPECIALIST

DISTINGUISHING FEATURES OF THE CLASS: The work of a

Telecommunications Specialist involves: receiving emergency calls requesting police,

fire and emergency medical services, as well as non-emergency calls for service and

requests for information. Incumbent dispatches the appropriate personnel and equipment

from the police and/or fire department in response to emergency and non-emergency

requests for service. The incumbent sends and receives teletypes and information on the

New York State Police Information Network (NYSPIN) system computer. This work is

performed under general and/or direct supervision and in accordance with specific

operating procedures.

TYPICAL WORK ACTIVITIES: (Illustrative Only) 

Handles incoming Enhanced 9-1-1 emergency and non-emergency calls for service,
gathering information and discerning the type of response required, utilizing

emergency medical dispatch protocols when appropriate. Enters call data into the

Computer Aided Dispatch system using a computer workstation; 

Sends and receives radio transmissions, utilizing a two-way radio, to assign
appropriate police personnel and equipment in response to calls for service, monitors

officers’ locations and activities, enters data into the Computer Aided Dispatch

system, requests and receives information utilizing the NYSPIN system; 

Sends and receives radio transmissions, utilizing a two-way radio, to assign
appropriate fire personnel and equipment in response to calls for service, monitors

firefighters’ locations and activities, enters data into the Computer Aided Dispatch

system; 

Enters data, composes, sends and receives information utilizing the NYSPIN system; 

Operates multi-frequency radio equipment; 

Dispatches appropriate police or fire personnel and equipment using multi-frequency
radio equipment; 

Operates a multi-line centrex telephone system; 

Monitors an Intrac Alarm System; 

Maintains radio contact with all employees in the field; 

Receives and handles incoming non-emergency calls for service; 

Receives, handles, assists and routes interdepartmental calls to appropriate area of the
department or agency; 

Establishes and maintains appropriate logs, reports, and records as required; 

Operates various office equipment; 

Performs other related work as required.

SEE REVERSE SIDE

Telecommunications Specialist - CSC 11-30-05, Page 1 of 2

FULL PERFORMANCE KNOWLEDGE, SKILLS, ABILITIES, AND PERSONAL

CHARACTERISTICS: 

Working knowledge of telephone, radio, computer and office equipment; 

Working knowledge of street locations, physical layout of the city, direction of travel,
and locations of public buildings and landmarks; 

Working knowledge of emergency equipment and its use for the police and fire
departments; 

Working knowledge or ability to learn terminology commonly used by police, fire
and medical personnel; 

Working knowledge of FCC rules and regulations, police and fire department policies
and standard operating procedures; 

Ability to be certified in CPR and Emergency Medical Dispatch protocol; 

Ability to read and comprehend moderately complex instructions; 

Ability to create and maintain files; 

Ability to give clear, concise instructions and directions; 

Ability to follow directions and/or the chain of command; 

Ability to be calm in the face of danger or an emergency; 

Ability to work shifts to provide coverage 24 hours/day, 7 days/week; 

Possess hearing and speaking ability, judgment, demeanor; 

Physical condition commensurate with the demands of the position.

MINIMUM QUALIFICATIONS: Graduation from high school or possession of a high

school equivalency diploma.

NOTE: Shift work is required to provide coverage 24 hours/day, 7 days/week.

SPECIAL NOTE: A candidate for employment must successfully pass a complete

background check including fingerprint processing.

Revised: 2/17/88

7/20/88

7/19/89

8/30/00

11/30/05

Telecommunications Specialist - CSC 11-30-05, Page 2 of 2