Teller Manager jobs in New Hampshire

Teller Manager supervises the teller staff and daily operations for a branch to meet operational and service standards. Ensures each day's transactions balance and oversees the auditing, reporting, and balancing operations. Being a Teller Manager reviews and approves exception transactions and researches and resolves discrepancies according to branch procedures. Prepares and manages the schedule and ensures sufficient teller coverage during busy periods. Additionally, Teller Manager responds to escalated customer issues and presents solutions. Trains staff members on operating, regulatory and security policies and procedures. Reviews tellers' performance, conducts performance appraisals, tracks cash differences, and issues corrective actions. May require an associate degree. Typically reports to a manager or head of a unit/department. The Teller Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Teller Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

T
Teller Manager (US) - Rochester, NH
  • TD Bank
  • Rochester, NH FULL_TIME
  • Hours

    Flexible to include weekends

    Job Details

    The Teller Manager leads a team of service colleagues promoting a positive customer and colleague experience and provides day-to-day team leadership, and work direction to ensure effective and efficient delivery of service/advice activities and/or solutions while maintaining compliance and regulatory guidelines. The role will lead, coach and develop colleagues toward achieving overall store results to include operational excellence, store advice and referral goals, and personal development objectives.

    Job Description Depth & Scope:
    • Leads and supports a team of service colleagues in achievement of a positive customer and colleague experience and provides day-to-day team leadership, work direction to ensure effective and efficient delivery of service/advice activities and/or solutions while maintaining operational compliance in store cash controls and procedures as well as regulatory guidelines
    • Leads all activities related to the Teller line from Operations to sales and servicing; including Teller Coaching and performing effective lobby leadership
    • Leads a team in completing day-to-day processes/transactions/activities, involving multiple steps and systems
    • Requires knowledge and understanding of a range of products and services, processes and systems in a set of focus areas, where transactions could be characterized by low to moderate risk
    • Responsible for Vault Management, including the auditing, reporting, and balancing of the Store Currency and transactions. Manages the Store currency levels, tracks currency shipments and deliveries
    • Requires process management knowledge and a good understanding of the business and operational function areas supported as they lead the operational standards of the Store, including but not limited to cash handling, control of negotiable items, preventing fraud, managing controllable expenses, promoting integrity, Customer privacy and colleague safety
    • Engages Customers, assesses needs, responds by providing service(s) or guidance
    • Closely monitors workflows, prioritizing tasks and delegating duties and responsibilities and work focus time horizon is generally short term
    • Coaches Teller team on financial transactions, customer experience, effective referral opportunities
    • Plans, organizes and coordinates the activities for own area and resolves operational issues
    • Manages team requiring workforce to decision on acceptable level of risk – specifically low risk potential (loss/reputational) transactions and/or requests
    • Provides decision making authority of issues managed generally limited to non-standard issues or exceptions
    • Provides leadership on day to-day issues on the Teller line, determining the most appropriate course of action for resolution, or escalates as required
    • Leads by example and coaches Teller team on achieving individual performance metrics
    • Partners with Store Leadership to achieve both store and individual performance metrics
    • Ensures accurate use of all equipment by staff

    Job Requirements

    Education & Experience:
    • Undergraduate degree preferred and/or
    • 2 years of relevant experience
    • Excellent organization, interpersonal and communication skills
    • Sound judgment in decision making and problem solving
    • Demonstrated knowledge of Banking Compliance Regulations

    Company Overview

    Our Values
    At TD, we're guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and behaviors. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career, and be part of our caring and inclusive culture.

    Making Your Well-being a Priority
    A caring and supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars — physical, financial, social and mental/emotional. In addition, we champion a safe and inclusive work environment, so colleagues feel a sense of belonging and feel supported in their personal and professional growth. Through our focus on well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes, because when colleagues feel their best, they're more likely to do their best.

    Our Total Rewards Package
    Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.

    How We Work
    At TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: hybrid, onsite and primarily remote. Wherever our colleagues are working, they’ll always have access to the TD community to experience our culture of care.

    Who We Are
    TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

    Inclusiveness

    Our Commitment to Diversity, Equity, and Inclusion
    At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

    EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.

    Accommodation
    If you are a candidate with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

    How We're Helping Make an Impact in Communities
    TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of $1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.

    We look forward to hearing from you!

  • Just Posted

G
Store Manager
  • Garage clothing-Store manager-Mall of Rockingham,...
  • Salem, NH FULL_TIME
  • Seize the opportunity to join a global fashion retailer with two brands at the heart of its success, Garage and Dynamite, selected as one of Montreal's Top Employers 2020 and as one of Canada’s Top em...
  • 23 Days Ago

S
Teller
  • St. Mary's Bank
  • Nashua, NH PART_TIME
  • WHAT'S NOT TO LOVE ABOUT WORKING AT ST. MARY'S BANK? At St. Mary's Bank, we take pride in our heritage as New Hampshire's- and the Nation's- first credit union. For over a century we've been committed...
  • Just Posted

S
Teller
  • St. Mary's Bank
  • Manchester, NH PART_TIME
  • WHAT'S NOT TO LOVE ABOUT WORKING AT ST. MARY'S BANK? At St. Mary's Bank, we take pride in our heritage as New Hampshire's- and the Nation's- first credit union. For over a century we've been committed...
  • 7 Days Ago

S
Teller
  • St. Mary's Bank
  • Londonderry, NH PART_TIME
  • WHAT'S NOT TO LOVE ABOUT WORKING AT ST. MARY'S BANK? At St. Mary's Bank, we take pride in our heritage as New Hampshire's- and the Nation's- first credit union. For over a century we've been committed...
  • Just Posted

G
Assistant Store Manager
  • Garage Clothing-Assistant Manager-Rockingham Mall,...
  • Salem, NH FULL_TIME
  • Seize the opportunity to join a global fashion retailer with two brands at the heart of its success, Garage and Dynamite, selected as one of Montreal's Top Employers 2020 and as one of Canada’s Top em...
  • 18 Days Ago

F
Bank Operations Services Supervisor (Teller Manager)
  • First Citizens Bank
  • Elizabethtown, NC
  • Overview Are you a people person? Be a First Citizens person. Join our branch team and make a difference. As an Operatio...
  • 3/29/2024 12:00:00 AM

D
Branch Team Leader, Littleton, Full-Time
  • Digital Federal Credit Union
  • Littleton, CO
  • ** Branch Team Leader, Littleton, Full-Time** **Job Category****:** Branch Services **Requisition Number****:** BRANC003...
  • 3/29/2024 12:00:00 AM

F
Operations Services Supervisor (Teller Manager)
  • First Citizens Bank
  • Warrenton, NC
  • Overview: Are you a people person? Be a First Citizens person. Join our branch team and make a difference. As an Operati...
  • 3/28/2024 12:00:00 AM

F
Operations Services Supervisor (Teller Manager)
  • First Citizens Bancshares, Inc.
  • Reidsville, NC
  • Are you a people person? Be a First Citizens person. Join our branch team and make a difference. As an Operations Servic...
  • 3/28/2024 12:00:00 AM

F
Bank Operations Services Supervisor (Teller Manager)
  • First Citizens Bank
  • Annapolis, MD
  • Overview: Are you a people person? Be a First Citizens person! Join our Annapolis branch team and make a difference! We ...
  • 3/28/2024 12:00:00 AM

D
Branch Team Leader, Acton, Full-Time
  • Digital Federal Credit Union
  • Acton, MA
  • ** Branch Team Leader, Acton, Full-Time** **Job Category****:** Branch Services **Requisition Number****:** BRANC003917 ...
  • 3/28/2024 12:00:00 AM

F
Operations Services Supervisor (Bank Teller Manager)
  • First Citizens Bancshares, Inc.
  • Woodstock, GA
  • Are you a people person? Be a First Citizens person! Join our Towne Lake branch team and make a difference. This full-ti...
  • 3/27/2024 12:00:00 AM

P
RETAIL SUPPORT LEAD (Opens in a new Window)
  • Parkstatebank
  • **Retail Support Lead** **Hours:** 8:00am - 5:00pm Monday - Friday **Locations:** TBD (Grand Rapids, Nashwauk, Hibbing, ...
  • 3/26/2024 12:00:00 AM

New Hampshire is part of the six-state New England region. It is bounded by Quebec, Canada, to the north and northwest; Maine and the Atlantic Ocean to the east; Massachusetts to the south; and Vermont to the west. New Hampshire's major regions are the Great North Woods, the White Mountains, the Lakes Region, the Seacoast, the Merrimack Valley, the Monadnock Region, and the Dartmouth-Lake Sunapee area. New Hampshire has the shortest ocean coastline of any U.S. coastal state, with a length of 18 miles (29 km), sometimes measured as only 13 miles (21 km). New Hampshire was home to the rock forma...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Teller Manager jobs
$43,965 to $54,369

Teller Manager in Portland, OR
Bank Tellers need to pay special attention when receiving or handing money to clients, as any mistake can cause several delays, complications, and inconveniences for customers; as well as losses for the bank.
January 15, 2020
Teller Manager in Passaic, NJ
Teller managers directly supervise tellers while also performing basic teller duties.
February 03, 2020
Teller Manager in Ogden, UT
The position also requires tellers to be friendly and interact with the customers, providing them with information about customers' accounts and bank services.
February 09, 2020