Reports to: Director, IT
FLSA status: Hourly (Non-exempt)
Hours per week: 27 Hours, Part-time
Campus: Melbourne
Schedule: Monday-Wednesday: 7:30 am-3:30 pm
We exist to glorify God by being a loving community where people are saved, set free, discipled, empowered, and sent out to fulfill their God-given calling.
Job Summary:
This position is responsible for handling high level support of service requests for Calvary Chapel Academy; diagnosing and resolving technical hardware and software issue; setup, removal and maintenance of end user devices, meeting company and user requirements.
Essential Duties and Responsibilities:
· technology plan as per accreditation requirements
· Prioritize and respond to support requests (i.e., telephone, e-mail, support-portal and personnel requests) and resolve technical issues (3 John 1:8)
· Provide friendly, courteous, and quality IT support for all users (staff and volunteers)
· Prioritize, identify and/or escalate tickets to resolve them in a timely manner
· Document actions during the ticket resolution and ensure timely resolution (Philippians 2:3)
· Perform set-up, configuration and ongoing usability of devices, peripheral equipment and software within established standards and guidelines
· Ability to complete multiple simultaneous projects in a timely manner
· Capable of resolving more complex issues requiring detailed systems and applications knowledge
· Maintain regular maintenance of devices to include computers, projectors, and other devices (1 Thessalonians 4:11)
· Walk staff and/or volunteers through problem-solving process (Proverbs 2:6)
· Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), Wireless Networks (WLAN) and other systems
· Create accounts on different OS and SaaS platforms as part of on-boarding process (1 Corinthians 14:40)
· Support audio and video equipment in conference rooms and classrooms (1 Thessalonians 5:11)
· Manage and monitor internal assets to ensure accurate inventory records
· Stay current with IT environment, changes and updates (Galatians 6:9)
· Pursue, recommend and implement new methods, processes and materials/equipment for improvement
· Preferred Associates degree and/or 1 years help desk experience and/or training
· Function as a productive part of the church staff and attend staff meetings
· Other duties as assigned by supervisor
Job Skills and Competencies:
· Must have good technical understanding and ability to pick up new tools quickly
· Previous IT helpdesk and ticketing system experience
· Knowledge of and experience with routers, switches, network connections and devices
· Knowledge of Active Directory, Print Server, and DHCP
· Advanced knowledge of Windows office/Microsoft OS and other Microsoft products
· Knowledge of computer hardware components and peripherals
· Intermediate knowledge of SMTP, DNS, DHCP, VPN and Terminal Services
· Learn and work with new technology
· Knowledge of MDM technologies
· Maintain confidentiality of all personal and company information (Philippians 2:4)
· Possess excellent writing and language skills; ability to effectively communicate information and ideas in written and graphical format
· Efficient task switching ability (Ephesians 4:3)
· Ability to work independently and/or as part of team
· Attention to detail
Other Qualifications:
· Demonstrate a personal relationship with Jesus through spiritual and moral integrity
· Fruit of the Spirit is consistently displayed in your life (Galatians 5:22-23)
· Be a reflection of God’s love to colleagues and visitors
· Mature, ongoing relationship with Christ and regularly attend church service
· Servant-heart and optimistic attitude (Proverbs 16:3)
· A dependable team player who understands unity and works well with people
· Ability to set boundaries to limit non-work-related communication
· Ability to stay within the parameters of the job description when on the clock
· Ability to maintain confidentiality of information
· Flexibility and ability to work with volunteers and people on staff
· Organized, ongoing learner
· Self-starting – can work with little supervision or direction