Top Telecommunications Executive jobs in Oklahoma

Job Summary:

We are seeking a skilled Telecommunications Technician to join our team. Under the direction of the Field Service Manager, but working largely independently without and/or limited direct supervision, provide remedial repair, preventive maintenance, and system reliability services. Potentially administer kiosk collection/service activities with customers located geographically throughout an assigned territory.

Responsibilities:

· Serve as a positive Ambassador representative when meeting with customers and clients – clearly demonstrating “Service Excellence”

· Responsible for overall service of products at assigned customer sites and willing to assist the customer at all times

· Prioritizing and planning of assigned service calls

· Communicating updates associated with assigned service calls

· Escalating problems when appropriate

· Interacting in a professional manner with customers to foster positive relationships

· Point of contact for any issues regarding customer account

· Replacing telephony hardware and network components, basic maintenance practices

· Pulling cable, mounting network devices, installing telephony hardware

· Administer kiosk service and collections, clearing bill/paper jams, and deposit monies at assigned financial institutions.

· Wiring troubleshooting to include tracing and repairing or replacing damaged wiring and effecting repairs on 66-Blocks or Cutoff Switches

· Handle special projects as assigned by Field Service Manager

· Scheduled and/or unscheduled overtime work and callouts are to be expected

· Troubleshoot video visitation session issues with guidance from Technical Support where applicable

· Perform basic troubleshooting of tablet functionality, applications, and Wi-Fi connectivity issues where applicable

· Return damaged or inoperable equipment in accordance with Return Merchandise Authorization process

Qualifications:

High school diploma or general education degree (GED) is required.

· Minimum of 2-4 years of related experience.

· Experience troubleshooting, ability to define problems, collect data, establish facts, and draw valid conclusions.

· Proficient in Windows OS, MS Office, and other software programs that may be required

· Proficient with Telephony and Networking, inclusive of copper, CAT 5/6, and fiber optic wiring

· Knowledge of wiring color code and fabrication of data cabling.

· Must be able to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 100 pounds with assistance.

· Must possess a valid driver’s license. The willingness and ability to travel to various customer sites daily with the potential for overnight trips

· The work atmosphere will be relevant with access to government agencies with stringent security guidelines to be maintained at-all-times

· Ability and willingness to work the scheduled and/or unscheduled overtime work assignments and after-hours callouts.

We offer competitive compensation packages based on experience.

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Job Type: Full-time

Pay: $23.60 - $25.01 per hour

Benefits:

• 401(k)
• 401(k) matching
• Fuel card
• Health insurance
• Paid time off
• Tools provided

Schedule:

• Evenings as needed
• Monday to Friday
• On call
• Overtime
• Weekends as needed

Travel requirement:

• Travel

Willingness to travel:

• 25% (Required)

Work Location: Hybrid remote in Chickasha, OK 73018