User Liaison jobs in Maryland
User Liaison serves as a liaison between systems personnel and end users, such as a client or business unit. Provides systems analysis to ensure the needs of the user are met. Being a User Liaison may assist in system implementation or training. May require a bachelor's degree in area of specialty. Additionally, User Liaison typically reports to a manager or head of a unit/department. To be a User Liaison typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. (Copyright 2024 Salary.com)
Recently Added User Liaison jobs
Computer User Support Specialist
- BRS
-
Bethesda, MD
FULL_TIME
-
VGS is seeking a Computer Users Support Specialist
General Duties:
- Serve as the first point of contact for customers reporting technical issues. Utilize government furnished equipment (GFE) to support Incident, Problem and Request Management processes leveraging the ITIL service framework and best business practices. Technical support includes answering telephones, email, virtual support rooms, and walk-in service.
- Ability to comply with First Call Resolution standards (minimum 75%) to provide End User Device (EUD) support service and incident resolution remotely and through desk-side touch labor services to ensure that the end user operational environment is functional.
- Investigate and resolve technical issues within the designated Service Level Agreement (SLA) for Requests and Incidents, provide status, updates, and escalation of events, and document the troubleshooting and resolution tasks within the ticketing system.
- Use a ticket tracking system such as ServiceNow to access assigned tickets and close them.
- Perform computer troubleshooting and setup processes requiring multiple detailed processes and procedures.
- Write/document detailed troubleshooting results in help desk ticket tracking.
- Pull computer/server log files and send them to Tier 3 support for further diagnosis.
- Multi-task 3-5 concurrent computer support activities with detailed processes.
- Recall from memory in a timely manner established computer support techniques.
- As needed, perform troubleshooting for computer break-fix processes and software upgrades.
- Shift work and/or on-call availability may be required in this position. Current support hours are 0600 - 1800.
- Use a ticket tracking system to access assigned tickets and close them. Requires at least 92% customer satisfaction on all service requests.
- Work in Cisco Finesse call center to answer and respond to end-user phone calls.
- Work in Google Meet virtual support rooms to consult, troubleshoot, and resolve technical issues for end users.
- Perform computer troubleshooting and setup processes requiring multiple detailed processes and procedures.
- Perform computer imaging, software, printer, and hardware system configuration.
- Collect end of life hardware and peripherals and prepare for disposal per regulations
- Write/document detailed troubleshooting results in ServiceNow ticket tracking.
- Pull computer/server log files and send them to Tier 3 support for further diagnosis.
- Multi-task 3-5 concurrent computer support activities with detailed processes.
- Resolve customer reported issues and implement known fixes/procedures without repeatedly having to conduct research or search for solutions.
- Perform troubleshooting for computer break-fix processes and software upgrades.
- Entry-level experience with remote access software, Office Automation Software Suites, and knowledge of Operating Systems and Networking.
- Demonstrated ability to communicate effectively, both written and orally, among the customer base and Help Desk management.
- Experience working with PC software and troubleshooting
- An understanding of the military community is an added plus
- Ability to obtain a Secret Clearance
- Strong PC software and troubleshooting skills
- Experience using Microsoft Windows and Microsoft Office Products
- CompTIA Security
- CompTIA A cert OR other Windows Environment Certification required to start
- 10 Days Ago
User Support Intern - Hybrid
- Creative Associates International
-
Chevy Chase, MD
INTERN
- Overview Creative Associates International is a fast-growing, social impact company that specializes in the areas of education, economic growth, democratic transitions and stabilization in post-confli...
- 11 Days Ago
User Interface Developer
- Yellow Duck Technologies Inc.
-
Annapolis, MD
FULL_TIME
- DescriptionThis role will be on a fast-moving software engineering team supporting a complex ecosystem of user interfaces and supporting middleware. Project management is done using feature driven dev...
- 12 Days Ago
Computer User Support Specialist
- VGSCANDIDATEPORTAL
-
Bethesda, MD
FULL_TIME
- VGS is seeking a Computer Users Support Specialist General Duties: Serve as the first point of contact for customers reporting technical issues. Utilize government furnished equipment (GFE) to support...
- 13 Days Ago
User Support Specialist
- Frederick County Public Schools
-
Frederick, MD
FULL_TIME
- JobID: 13458 Position Type: Technology/Specialist Date Posted: 1/5/2024 Location: Waverley Elementary School Date Available: 01/16/2024 Closing Date: 01/16/2024 PROBATIONARY EMPLOYEES ARE NOT ELIGIBLE...
- 16 Days Ago
User Interface Designer
- BCT LLC
-
Annapolis, MD
FULL_TIME
- Join an outstanding team that offers exciting job opportunities! Here at BCT-LLC every project, client and team member is unique, and we celebrate and leverage that fact through embracing unique metho...
- 16 Days Ago
User Liaison jobs at Popular Companies
SAP Finance Analyst
- ITRAC Staffing
-
Orlando, FL
- Role: SAP Finance Analyst Start Date: ASAP Location: Remote with occasional travel We are seeking an experienced Finance...
- 4/19/2024 12:00:00 AM
IT Application Analyst
- County of Orangeburg
-
Orangeburg, SC
- Job Description Job Description General Description The purpose of this job is to maintain and support software tax coll...
- 4/19/2024 12:00:00 AM
Sr. Business Consultant (Systems Implementation)
- S5 Stratos
-
Dallas, TX
- At S5, we are on a mission to make Advanced Data Science consumable to Business Users. As part of that mission, we are d...
- 4/19/2024 12:00:00 AM
Solutions Engineering Manager
- Imagine Staffing Technology, An Imagine Company
-
Richardson, TX
- Imagine Staffing is recruiting for a Solutions Engineering Manager on behalf of our partner, a leader of IT and OT netwo...
- 4/19/2024 12:00:00 AM
DSS Systems Analyst
- Orange County, NC
-
Hillsborough, NC
- Salary: $60,460.00 - $89,840.00 Annually Location : Hillsborough NC 27278, NC Job Type: Full Time Job Number: 59-2024-30...
- 4/18/2024 12:00:00 AM
SAP Finance Analyst
- Itrac Staffing
-
Orlando, FL
- Role: SAP Finance Analyst Start Date: ASAP Location: Remote with occasional travel We are seeking an experienced Finance...
- 4/16/2024 12:00:00 AM
Human Resources Manager
- Seatmatch
-
Stuart, FL
- HR Manager needed for a successful e-commerce company! Salary/Package $80,000 - $100,000 Health/Dental/Vision Insurance ...
- 4/16/2024 12:00:00 AM
Human Resources Manager
- SeatMatch
-
Stuart, FL
- HR Manager needed for a successful e-commerce company! Salary/Package $80,000 - $100,000 Health/Dental/Vision Insurance ...
- 4/15/2024 12:00:00 AM
About Maryland
Maryland (US: /ˈmɛrələnd/ (listen) MERR-əl-ənd) is a state in the Mid-Atlantic region of the United States, bordering Virginia, West Virginia, and the District of Columbia to its south and west; Pennsylvania to its north; and Delaware to its east. The state's largest city is Baltimore, and its capital is Annapolis. Among its occasional nicknames are Old Line State, the Free State, and the Chesapeake Bay State. It is named after the English queen Henrietta Maria, known in England as Queen Mary.
Sixteen of Maryland's twenty-three counties border the tidal waters of the Chesapeake Bay estuary and...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for User Liaison jobs
$71,693 to $93,179
Most Popular Cities in Maryland for User Liaison Jobs
What does a User Liaison do?
User Liaison in Huntsville, AL
With the increase in use of on-line capabilities and increasing number of users, Bayside was unsuccessful in catering the needs of three clients and thereby lost two clients retaining only one of the client.
January 21, 2020
User Liaison in Clearwater, FL
Our attendees are all current or prospective users of Liaison’s family of solutions, including CAS™, WebAdMIT™, EMP™, SlideRoom™ and Time2Track™.
January 31, 2020
User Liaison in Los Angeles, CA
This unit describes the performance outcomes, skills and knowledge required to establish and maintain client user liaison in an information communications technology (ICT) environment, post support implementation.
February 06, 2020