Voice Communications Analyst jobs in Danbury, CT

This position is responsible for analyzing business operations and recommending solutions to align individual business functions with organizational goals. This role requires understanding of the structure, policies, and operations of an organization, and recommends solutions to improve general business processes and planning. This position can collaborate with one or several business units or functions.

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Work with business stakeholders analyze business operations and recommend solutions to align individual business functions with organizational goals.
• Understand the structure, policies, and operations of an organization, and recommend solutions to improve general business processes and planning.
• Compile, analyze, interpret, and present data related to current and future operation.
• Create reports, charts, graphs and presentations to aid in proposing new strategies for successful business changes.
• Develop project estimates by identifying phases and elements, personnel requirements, and costs.
• Analyze external market dynamics and other data sources to assess trends and develop actionable insights and recommendations to management, via understanding of the business model and the information available for analysis.
• May make recommendations for solutions or improvements that can be accomplished through new technology or alternative uses of existing technology.
• Perform other duties as requested.

Required Skills/Abilities and Knowledge

• Ability to read, write, speak and understand English
• Ability to prioritize and organize effectively
• Ability to work independently, as well as in a collaborative and dynamic team environment
• Ability to handle multiple projects and priorities
• Ability to analyze and interpret data
• Ability to quickly identify business problems/opportunities
• Ability to communicate orally and in writing in a clear and straightforward manner
• Ability to communicate with all levels of management and company personnel
• Ability to manage multiple projects at one time
• Ability to prioritize and organize effectively
• Comprehensive knowledge of software applications such as Word, Excel, etc.

Required Education

• Bachelor's degree in business or related field

Required Related Work Experience and Number of Years

• Business analysis or related experience - 2

WORKING CONDITIONS

• Office environment

EOE

Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability