Voice Communications Analyst designs, reviews, analyzes, and maintains an organization's voice communications system. Makes suggestions to end users regarding voice communications software and hardware solutions, and offers support and troubleshooting. Being a Voice Communications Analyst ensures uninterrupted access to all voice telecommunication features, including voicemail, ACD or PBX systems. May research and recommend vendors. Additionally, Voice Communications Analyst may require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. To be a Voice Communications Analyst typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)
Description
These tasks listed here represent the basic core of the position being offered. There will be additional project tasks as time passes, and we always want flexibility on the part of the employee to take on new tasks and responsibilities as the industry and the business evolves and changes.
· Provide exemplary customer and technical services to existing and new customers
· Achieve and maintain requisite technical certifications
· Work with the voice technicians and CSR on the day-to-day operations and installations.
· Gain proficiency with the NetSapiens voice switch and platform
· Assist management in the achievement of our corporate goals