Voice Communications Analyst jobs in Lubbock, TX

Windstream Holdings, Inc., is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S.

• As Kinetic, Windstream offers bundled services, including premium broadband, security solutions, voice, and digital TV to consumers through an enhanced fiber network.
• Windstream Enterprise is a leading managed services provider providing strategic communications and security products to mid-size businesses and enterprise clients.
• Windstream Wholesale provides high-capacity, high-performance networking solutions and services to other telecom carriers, data centers, content providers and enterprises.

The Windstream team provides innovative software and network solutions to connect people and empower business in a world of infinite possibilities!

Ability to Earn $70 - $99K annually (and greater) *Base commission

Health benefits, paid training, paid time off, 401K and more

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What You’ll Do:

As a consumer outside sales specialist, you will drive a company provided vehicle within a Windstream service territory and sell Windstream products and services to customers. In this position you will go door to door (home to home) to speak with potential customers, complete orders, ensure service activation, set up accurate billing and then follow-up to ensure customer satisfaction. As a specialist you are expected to meet product and service sales quotas and to attend Windstream special events to build your network and increase your sales opportunities.

Do You Have:

Excellent customer service and organizational skills. Valid driver’s license and a good driving record. Strong interpersonal skills and the ability to connect with others. Self-motivation and a desire for success. Ability to work outdoors in all weather conditions and cover terrains ranging from paved, gravel, dirt, and hilly roads. A reliable and insured personal vehicle needed to drive to and from assigned territories. Even Better:

Sales experience. Bi-lingual, a plus.

High School diploma or equivalent and 6 months of sales or customer service experience. College hours or a college degree may be substituted for some experience as deemed appropriate. This is a safety sensitive position. About the role As a consumer outside sales specialist, you will drive a company provided vehicle within a Windstream service territory and sell Windstream products and services to customers. In this position you will go door to door (home to home) to speak with potential customers, complete orders, ensure service activation, set up accurate billing and then follow-up to ensure customer satisfaction. As a specialist you are expected to meet product and service sales quotas and to attend Windstream special events to build your network and increase your sales opportunities.

Physical Tasks- Standing Continuously: 67-100% |Walking Frequently: 34-66% | Sitting: Occasionally: 0-33% | Driving: Car: Frequently: 34 – 66%

Bending: Occasionally: 0-33% | Crouching: Occasionally: 0-33% | Pushing-Pulling: Occasionally: 0-33% | Carrying: Occasionally: 0-33% | Reaching Above Head: Occasionally: 0-33% | Lifting-Lowering >1-15 lbs: Continuously: 67-100%, >15-30 lbs: Occasionally: 0-33%, >30 lbs: Occasionally: 0-33% | Repetitive Hand Action: Medium Dexterity: Frequently: 34-66% | Fine Manipulating: Occasionally: 0-33% Audio Visual Needs - Hearing: Continuously: 67-100%| Near Vision: Frequently: 34-66% | Far Vision: Occasionally: 0-33% |Peripheral Vision: Occasionally: 0-33% | Color Discrimination: Occasionally: 0-33%

Equipment Used in Job Performance/Working Environment: Computer, Printer, Telephone, Cellular Phone

Type of Driver’s License Required: Driver’s License

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Our Benefits:

• Medical, Dental, Vision Insurance Plans
• 401K Plan
• Health & Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Educational Assistance Plan
• Identity Theft, Legal, Auto & Home and Pet Insurance
• https://windstreambenefits.com

Windstream CIB Statement:

Connecting people in a world of infinite possibilities. Windstream cultivates a workplace culture where innovation and belonging are the cornerstones of our success. We are dedicated to empowering every member of our team to contribute their unique talents and perspectives, fostering an environment where creativity and innovation flourish. Together, we strive to build a more welcoming and connected future, both within our organization and in the broader community we serve.

Our Employee Resource Groups:

• WinVets – Veteran Employee Resource Group
• WOW – Women Employee Resource Group
• WINPRIDE – LGBTQ Employee Resource Group
• WBPN – Black Professional Resource Group
• WARG – Ability Resource Group
• LaFamilia –Hispanic Resource Group

Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.

Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.

Job Type: Full-time

Pay: $74,858.00 - $83,197.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Cell phone reimbursement
• Dental insurance
• Employee assistance program
• Expense account
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Mileage reimbursement
• Paid time off
• Paid training
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Travel reimbursement
• Tuition reimbursement
• Vision insurance
• Work from home

Compensation package:

• Commission pay
• Uncapped commission

Travel requirement:

• Up to 50% travel

Ability to Relocate:

• Hobbs, NM: Relocate before starting work (Required)

Work Location: On the road