Voice Communications Analyst jobs in Norwich, CT

Voice Communications Analyst designs, reviews, analyzes, and maintains an organization's voice communications system. Makes suggestions to end users regarding voice communications software and hardware solutions, and offers support and troubleshooting. Being a Voice Communications Analyst ensures uninterrupted access to all voice telecommunication features, including voicemail, ACD or PBX systems. May research and recommend vendors. Additionally, Voice Communications Analyst may require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. To be a Voice Communications Analyst typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)

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Enterprise Voice Analyst
  • Unisys Corporation
  • Norwich, CT FULL_TIME
  • We Believe in Better!

    We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.

    At Unisys, we believe in better! Here, you have the opportunity to learn new skills, apply your expertise, and solve complex problems with cutting edge technologies and solutions. You are part of a global diverse team that supports you, drives change, and delivers successful results consistently.

    Our associates are at the forefront of everything we do, driving our clients' successes while giving back to communities and making this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our .Simply put, we believe in better lives. Join us!

    Learn more about Unisys and our key solution offerings: , , ,

    What success looks like in this role:

    * Utilizes strong product, technology and industry knowledge to provide tier 2 support and services within the telecommunications environment for all Unisys' facilities in voice, video and data communications.
    * Collaborates with network engineers to produce detailed physical architectures that will lead to timely and successful deployment of management and automation systems.
    * Understands the functionality and capability of a core set of telecom infrastructure tools and provides guidance on the configuration and deployment of telecom infrastructure tools.
    * Recommends process/procedure improvements as discovered.
    * Completes assigned activities within schedule.

    * AV management of EVS style Meeting Rooms and medium-sized conference and presentation spaces at various locations

    * Unclass and Classified VTC network management (servers, appliances, physical endpoints), room maintenance on all AV gear including: matrix switchers, DSP servers, transmitters and receivers, control systems, lamp and laser projector systems, flat panel displays, video walls, Smartboards, digital signage management, scalers, room controllers, mics, amps, Distribution amps, cabling, Lutron systems, etc.

    * Daily VTC connection support including off-hour support. Conference kick-offs, schedule changes, resource management, user portal management and access. VTC Support mailbox

    * Domestic and International clients and customers

    * VTC Dry run support with new clients and existing (maintain capabilities)

    Webcast support of: Town Halls, Lectures, Financial recordings, Company events (All set up live support, and break down of A/V, webcast equipment)

    Development of upgrade and downgrade procedures and Security plans for all VTC/AV related hardware across various networks

    * Design and Engineer Lead for EVS rooms, Presentation spaces and AV/VTC infrastructure upgrades and refreshes. Integration of legacy hardware with new equipment

    You will be successful in this role if you have:

    SECURITY CLEARANCE REQUIRED TO SECRET LEVEL

    * University degree or equivalent experience with a focus in applied sciences or engineering
    * Minimum of 5 years experience in programming call flows and testing solutions and contact center/solution design
    * Knowledge and experience working in an ITIL driven environment
    * Requires a solid understanding of call center operations, administration processes, network and communication protocols, and lifecycle solution development.

    * Knowledge of Crestron and Extron Control Systems including the use of Crestron toolbox and Extron configuration software

    * Familiar with AV bridges and soft client videoconferencing platforms

    * Cable pull and termination experience helpful

    * Familiarity with Visio for planning and documentation


    Unisys is an Equal Opportunity Employer – Minorities/Females/ Veterans/Individuals with Disabilities/ Sexual Orientation/Gender Identity

     

  • 1 Month Ago

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Voice / IVR Speech Designer
  • Signature Consultants
  • Carolina, RI FULL_TIME
  • Voice / IVR Speech Designer100% Remote9 MonthsTechnical Skills:NAS-industry tool for nuance of platforms of IVR-Speech components (Official source of record for the design)DDS -Detailed design specifi...
  • 2 Days Ago

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Retail Sales Consultant - AT&T
  • PRIME COMMUNICATIONS
  • Colchester, CT FULL_TIME
  • With almost 2,000 AT&T stores coast-to coast, Prime Communications is AT&T's largest authorized wireless retailer in the United States, and we want you to join us as a Retail Sales Consultant! A Retai...
  • 19 Days Ago

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Remote FT Support Specialist
  • TDB Communications
  • Norwich, CT FULL_TIME
  • TDB Communications is seeking full-time Support Specialist(s) to join our Remote team in Rhode Island. Every day, TDB Support Specialists are entrusted to serve our most vulnerable communities by supp...
  • 9 Days Ago

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Retail Sales Specialist - Part-Time - $18.00 per hour, plus commission and incen
  • Charter Communications
  • Willimantic, CT PART_TIME
  • AT A GLANCE:Our specialists earn an hourly base pay of $18.00, along with lucrative commission and incentives for targeted hourly earnings of $22.95/hour. We offer part-time work with full-time benefi...
  • 13 Days Ago

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Communications Director
  • Phraction Management LLC
  • Colchester, CT FULL_TIME
  • Benefits: Bonus based on performance Competitive salary Dental insurance Health insurance Paid time off Parental leave Vision insurance About Phraction Management LLC Phraction is a registered investm...
  • 6 Days Ago

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0 Voice Communications Analyst jobs found in Norwich, CT area

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Network Design Engineer
  • Unisys
  • Norwich, CT
  • What success looks like in this role Provides network infrastructure support within the networking environment. Successf...
  • 3/28/2024 12:00:00 AM

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FT Consumer Support Specialist - 100% Work From Home>
  • Keeper
  • Norwich, CT
  • [Customer Service / Remote] - Anywhere in U.S. / $20.25 per hour / Medical, Dental & Vision / 401k / PTO / M-F 8:30a-5:0...
  • 3/28/2024 12:00:00 AM

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IT Support Technician
  • I-M Technology, LLC
  • Taftville, CT
  • This is a position that we keep open all the time as we never know when the right fit candidate will come along plus cli...
  • 3/28/2024 12:00:00 AM

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Member Support Associate (Work From Home)>
  • Hotel Engine
  • Norwich, CT
  • [Customer Service / Fully Remote] - Anywhere in U.S. / $20 per hour + bonuses / Medical, dental & vision / 401k match / ...
  • 3/27/2024 12:00:00 AM

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Player Support Specialist - Work From Home>
  • Mountaintop
  • Norwich, CT
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $27 per hour - As a Player Support Specialist you'll: Provide per...
  • 3/26/2024 12:00:00 AM

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Network Administrator
  • NLC Insurance Companies
  • Norwich, CT
  • Job description NLC is a mutual insurance company which has been writing property and casualty insurance in New England ...
  • 3/25/2024 12:00:00 AM

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Director Communications Rhode Island Energy
  • PPL Corporation
  • Providence, RI
  • Company Summary Statement Rhode Island Energy provides essential energy services to over 770,000 customers across Rhode ...
  • 3/24/2024 12:00:00 AM

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Direct Support Associate
  • Mosaic
  • Gales Ferry, CT
  • If making a positive impact in the lives of others is always on your to-do list -- you'll LOVE working with a team that ...
  • 3/15/2024 12:00:00 AM

Norwich, known as 'The Rose of New England,' is a city in New London County, Connecticut, United States. The population was 40,493 at the 2010 United States Census. Three rivers, the Yantic, the Shetucket, and the Quinebaug, flow into the city and form its harbor, from which the Thames River flows south to Long Island Sound. According to the United States Census Bureau, the city has a total area of 29.5 square miles (76.4 km2), of which 28.3 sq mi (73.4 km2) is land and 1.2 sq mi (3.0 km2) (3.87%) is water....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Voice Communications Analyst jobs
$67,652 to $87,247
Norwich, Connecticut area prices
were up 1.7% from a year ago

Voice Communications Analyst in Lima, OH
Ultimately carriers will move to an all IP network with voice becoming another data application," Lee says.
January 21, 2020
Voice Communications Analyst in Springfield, IL
Primarily manages personal wireless communications services (PWCS).
January 30, 2020