Voice Communications Analyst jobs in Stamford, CT

This position is responsible for analyzing business operations and recommending solutions to align individual business functions with organizational goals. This role requires understanding of the structure, policies, and operations of an organization, and recommends solutions to improve general business processes and planning. This position can collaborate with one or several business units or functions

Actively and consistently support all efforts to simplify and enhance the customer experience.

Work with business stakeholders analyze business operations and recommend solutions to align individual business functions with organizational goals.

Understand the structure, policies, and operations of an organization, and recommend solutions to improve general business processes and planning.

Compile, analyze, interpret, and present data related to current and future operation.

Create reports, charts, graphs and presentations to aid in proposing new strategies for successful business changes.

Develop project estimates by identifying phases and elements, personnel requirements, and costs.

Analyze external market dynamics and other data sources to assess trends and develop actionable insights and recommendations to management, via understanding of the business model and the information available for analysis.

May make recommendations for solutions or improvements that can be accomplished through new technology or alternative uses of existing technology.

Perform other duties as requested.

Required Skills/Abilities and Knowledge

Ability to read, write, speak and understand English

Ability to prioritize and organize effectively

Ability to work independently, as well as in a collaborative and dynamic team environment

Ability to handle multiple projects and priorities

Ability to analyze and interpret data

Ability to quickly identify business problems/opportunities

Ability to communicate orally and in writing in a clear and straightforward manner

Ability to communicate with all levels of management and company personnel

Ability to manage multiple projects at one time

Ability to prioritize and organize effectively Comprehensive knowledge of software applications such as Word, Excel, etc

Required Education

Bachelor's degree in business or related field

Required Related Work Experience and Number of Years

Business analysis or related experience - 2