Voice Communications Manager jobs in Kentucky

Voice Communications Manager is responsible for managing the policies and procedures of voice communications. Ensures uninterrupted access to all voice telecommunication features including voicemail, ACD or PBX systems. Being a Voice Communications Manager oversees the design and implementation of voice telecommunications networks. Selects vendors and negotiates contracts. Additionally, Voice Communications Manager reviews reports on system specifications in support of system upgrades and makes final decision regarding updates. Involved in long-range or strategic voice communications plans. May require a bachelor's degree in area of specialty. Typically reports to a top management. The Voice Communications Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Voice Communications Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Rep 1, Cust Svc Internet/Voice (Ormsby)
  • Charter Communications
  • Louisville, KY FULL_TIME
  • At a Glance

    Full-time entry-level to mid-level customer service role troubleshooting and resolving customer technical cable and video service issues, including repair, billing, and accounts.

    • Profile: A tech-savvy problem solver who can multitask to repair a variety of services and equipment. Internet/Voice Repair Representatives use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on customer interactions.
    • Benefits include fully paid training and time off, comprehensive health packages, retirement savings, free Spectrum services where available, and more.

    Who are you?

    No matter your background, our training program can put you ahead of the curve on all the latest internet and phone technology. We'll help you develop the skills to be comfortable, positive, and adaptable while troubleshooting all kinds of technical issues. Your dedication and resourcefulness, paired with the strength of our products and services, keep services flowing and customers satisfied. Your attention to detail will be essential as you note actions taken and record customer service histories in full. All of this helps to create and maintain positive customer experiences. If you're ready to grow your skills, this is a role with a lot of potential.


    What is the Internet/Voice Representatives role?

    It's about building relationships and turning the knowledge you gain in training into customer service wins. Internet/Voice Representatives make a real difference to customers and the company, providing over-the-phone internet and phone support and repair services to keep people connected. You will have advanced diagnostic tools to help you address technical inquiries and get services running smoothly, talking customers through fixes you can make together. If an issue calls for extra attention, bring in additional internal support and field technicians to get things back on track. Understanding the products and your customers' sense of urgency will help you create a satisfying customer experience.

    It's all about learning and growing.

    This may be new for you, but the journey is all mapped out. There's a lot to learn, and our thorough, fully paid training can make you an authority on Spectrum's industry-leading Internet and Voice products and services in about a month. After that, you'll be ready to answer all kinds of technical questions, process orders, and more. The industry moves quickly; to stay on top of it, we provide training updates to keep you up-to-date on our newest products, services, and upgrades. Our dedicated mentor program and coaching line ensure you're supported on calls. One-on-one time with group leaders and additional support staff give you everything you need to create a streamlined process for your customers and yourself.

    With a deliberate path to success.

    We believe the best people to lead are those who have been down the same road before. Most of our supervisors started as Representatives themselves, so they know exactly what kind of support will help you grow into a successful employee. With well-established career paths across multiple lines of business, advancement is a very real and achievable goal. Make your first move toward a long and rewarding career with Spectrum.

    The benefits are clear.

    In addition to the core benefits:

    • Industry-leading retirement savings and 401(k) plans
    • Comprehensive health care insurance options, dental and vision plans
    • Flexible spending, family leave, and paid training and time off

    We also offer:

    • Free Spectrum products and services where available
    • Education assistance/tuition reimbursement
    • Employee discounts
    • A selection of other programs to support team members and their families.

    What's required to get started?

    The minimum qualifications for the Internet/Voice Representative are:

    • Ability to read, write, speak and understand English
    • High School Diploma or GED

    Preferred qualifications:

    • 6 months or more of customer service or related experience
    • 6 months or more of basic technical support experience
    • 6 months or more heavy volume phone experience
    • 6 months or more experience working with computers and multiple software applications

    Are you ready to join our team?

    Now that you know a little more about us, why not apply now? Heads up! There is a brief assessment in the application. We recommend taking the assessment in a distraction-free environment.


    CRP114 2024-30153 2024

    Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


    A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


    Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 101,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most.

    Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.

     

  • 15 Days Ago

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Regional Manager
  • ITG Communications
  • Hopkinsville, KY FULL_TIME
  • The Regional Manager leads operations for an assigned region within the organization. Acts as a liaison between the client and the company. Leads and directs local leaders regarding expansion, and imp...
  • 11 Days Ago

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Project Manager
  • ITG Communications
  • Hopkinsville, KY FULL_TIME
  • Responsible for overseeing/monitoring the activities on new build, rebuild, extension, expansion, design and planning construction projects to ensure they are completed in accordance with established ...
  • 1 Month Ago

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Residential Market Development Manager
  • Charter Communications
  • Louisville, KY FULL_TIME
  • This position leads a geographically assigned team of Residential Market Development Supervisors and their teams. Responsible for leading and managing the daily operations that sell to our residential...
  • 1 Month Ago

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Workplace IT (ICT) and Structured Cabling - Project Manager
  • Align Communications
  • London, KY FULL_TIME
  • Corporate Overview For over 35 years, many of the world’s leading firms have relied on Align as a trusted IT solution provider and a recognised center of excellence in IT advisory, infrastructure desi...
  • 25 Days Ago

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Enterprise Resolution Manager I, Spectrum Enterprise
  • Charter Communications
  • Louisville, KY FULL_TIME
  • Do you want to use your strong client focus to escalate and troubleshoot issues? You can do that. Ready to communicate, research, document and resolve escalations and complex client disputes? As an En...
  • 7 Days Ago

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Communications Manager
  • CYNET SYSTEMS
  • Skillman, NJ
  • Job Description: Pay Range $30.01hr - $34.01hr Responsibilities: Change Management Communications: Support the implement...
  • 3/28/2024 12:00:00 AM

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Communications Manager
  • Agile Resources, Inc.
  • Atlanta, GA
  • Communications Manager/Consultant 6+ month extendable contract Hybrid-onsite: Atlanta, GA (Midtown) – 3 days per week Ou...
  • 3/28/2024 12:00:00 AM

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Communications Manager
  • Aramis Search
  • Houston, TX
  • This fast-growing energy business is seeking an experienced Communications Manager to join a high caliber communications...
  • 3/27/2024 12:00:00 AM

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NCS Communications Manager (Strategic Communications)
  • PCI Productions
  • PCI Productions LLC has a passion for our team members and their personal mission for success. We offer excellent insura...
  • 3/27/2024 12:00:00 AM

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Communications Manager
  • Pac/West Strategies
  • Denver, CO
  • Communications Manager Our growing public relations firm is seeking a Communications Manager. This is an in-person posit...
  • 3/26/2024 12:00:00 AM

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Communications Manager
  • Service Experts Heating & Air Conditioning
  • Richardson, TX
  • Job Title: Manager, Communications Reports To: Director, Marketing & Communications Job Summary Service Experts is seeki...
  • 3/25/2024 12:00:00 AM

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Communications Manager
  • Planned Parenthood Southeast, Inc.
  • Atlanta, GA
  • JOB TITLE: Communications Manager REPORTS TO: VP of Communication & Marketing CLASSIFICATION: Non-Exempt SALARY RANGE: $...
  • 3/25/2024 12:00:00 AM

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Communications Manager
  • Wikimedia Foundation
  • New York, NY
  • Summary The Wikimedia Foundation is seeking a Communications Manager to help lead the communications for our advocacy an...
  • 3/24/2024 12:00:00 AM

Kentucky (/kənˈtʌki/ (listen) kən-TUK-ee), officially the Commonwealth of Kentucky, is a state located in the east south-central region of the United States. Although styled as the "State of Kentucky" in the law creating it, (because in Kentucky's first constitution, the name state was used) Kentucky is one of four U.S. states constituted as a commonwealth (the others being Virginia, Pennsylvania, and Massachusetts). Originally a part of Virginia, in 1792 Kentucky became the 15th state to join the Union. Kentucky is the 37th most extensive and the 26th most populous of the 50 United States. Ke...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Voice Communications Manager jobs
$115,639 to $153,430

Voice Communications Manager in Florence, SC
Provide secure text, voice, and video conferencing with lots of moderating options.
February 07, 2020
Voice Communications Manager in Austin, TX
Where possible, we use our own world-class, global communications network and where necessary we also route messaging via other networks.
February 12, 2020
Voice Communications Manager in Burlington, VT
The IVCS is a computer controlled voice communications system that is capable of providing modern, reliable, and survivable interior voice communications in Navy combatant ships, Navy officials say.
December 20, 2019