Voice Communications Manager jobs in Port Arthur, TX

At Whataburger, we started out with a simple goal: to serve a burger so big it took two hands to hold and so good that in one bite a customer would say “What a burger!”. We didn’t just create a bigger, better burger, we built an amazing business with amazing plans for the future. Want to be a part of it?

As the Restaurant Manager, our commitment to delivering the ultimate customer experience starts with you. You’ll engage and empower every Team Member & Team Leader to achieve operational excellence each and every day. From fresh cooking with the best ingredients to making sure every customer enjoys a comfortable, clean, restaurant – everything we do starts with you.

As Whataburger grows, you can grow too. We’re committed to developing the next generation of leaders for the restaurant industry. Leaders who will do things differently. Leaders who will drive the Whataburger Way. From Restaurant Team Member to Vice President, Whataburger provides training and opportunities for lifelong learning to ensure that all Family Members have the chance to grow and develop within the company.

RESPONSIBILITIES:

• Ensure company policy and Brand Quality Standards are followed.
• Optimize profits by controlling food, beverage and labor costs.
• Training and developing new hourly team members.
• Increasing sales by ensuring responsible and efficient operations
• Maintain an overall management style in accordance with our established best practices.
• Provide leadership and direction to all team leaders and team members to ensure efficient operation.
• Ensure food quality and customer service standards
• Achieve and Maintain Required Certifications
• Administrative activities
• Inventory Management
• Complete all tasks assigned by General Manager on time.
• Must be 18 years of age, with a minimum of 2 years of restaurant management experience
• Has strong knowledge of commonly used concepts, practices, and procedures in a restaurant.
• Relies on experience and judgment to plan and accomplish goals.
• Must have ability to accurately handle money, make change, process credit card transactions
• Performs a variety of tasks. A certain degree of creativity and latitude is required
• Passion for the business and compassion for people
• Outstanding leadership and communication skills.
• Ability to recruit, develop and motivate team members.
• Flexibility
• Must be able to create fun in a fast-paced and stressful environment.
• Typically works under general supervision and reports to a GM.

This does not contain an exhaustive list of all roles, activities, requirements, efforts, or working conditions associated with the position. This description is intended to be an accurate reflection of the current position. BurgerWorks reserves the right to revise the position or to require that other or different activities be performed when circumstances change (e.g., emergencies, changes in personnel or workload, rush jobs, technological developments or other operational need).

QUALIFICATIONS:

• Must be at least 18 years of age
• High school diploma, GED or equivalent work experience; Associate’s degree preferred
• 1 years of restaurant leadership experience preferred
• Driving is essential for this position so a valid driver’s license with liability insurance, a good driving record and a satisfactory background check is required
• Strong communication and negotiation skills along with the ability to motivate a team
• Demonstrated ability to work in a team environment with strong leadership skills
• Knowledge of back-of-house systems, point-of-sale systems, restaurant operating systems, budgetary concepts and procedures, performance review process and more
• Food Handlers Certification
• Food Safety Certification (requirement may vary based on city, county or state)

REQUIREMENTS:

• Must be able to lift up to 50 lbs.
• Must be able to stand during entire shift
• Must be able to reach, bend, stoop, lift, shake, stir, pour, carry, and push on occasion
• Must be able to read (orders on tickets, menu board, receipts, etc.)
• Frequent contact/immersion of hands in water, cleaning and sanitation solutions, meat products, poultry products, seafood, and produce items
• Frequent washing of hands
• Must be able to use computers, telephones, and office equipment

Competitive Bi-Weekly Pay

Monthly Performance Bonus*

Flexible Schedules

Opportunities for Career Development and Growth

Medical Benefits*

401(k) Savings Plan*

Quality Meal Program (Discounted Meals)

Whataburger Family Foundation and Scholarship Program

WhataGames! (Ask us about this!)  

Rewards

*based on eligibility requirements