Web Customer Support Specialist provides technical support and coordination with the help desk to solve user issues with websites and web interfaces. Interacts with customers and troubleshoots problems to determine the root cause and to provide the right solution. Being a Web Customer Support Specialist maintains and uses a product and knowledge database of known issues and standard solutions to provide fast responses and high customer satisfaction. Typically requires a bachelor's degree or equivalent. Additionally, Web Customer Support Specialist typically reports to a supervisor or manager. The Web Customer Support Specialist occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Web Customer Support Specialist typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)
Company Information
Bearing Distributors Inc. (BDI) is a leading supplier of products and services to manufacturing companies throughout the world. Our commitments to customer service and technical expertise have been the trademark of our success and global expansion. BDI is a subsidiary of Forge Industries - a diversified, privately held company providing high quality products and services to industry.
BDI’s Brand is Success. Success Made Easier is more than a slogan or tag line- it is our promise to our Customers, our Team Members, our Suppliers and our Shareholders. Everything we do focuses on delivering Success to each group.
Job Definition:
The Customer Support Specialist is responsible for customer service through various duties, including but not limited to: entering and maintaining sales orders, purchasing, quotation, over the counter sales, and supporting the outside sales staff.
Responsibilities:
1. Responsible for answering telephone calls and emails from outside customers and assisting them in their needs such as identifying and interchanging product.
2. Will be expected to enter and maintain all sales orders, including releasing orders on credit hold, and expediting previous sales orders.
3. Will also be expected to accurately quote product to the customer.
4. Can expect to capture over-the-counter sales with walk in customers.
5. Will regularly purchase product directly from the manufacturer.
6. May perform occasional duties in the warehouse, such as shipping and receiving.
7. Must be able to lift 50 pounds of product.
8. Expected to be licensed forklift operator.
9. Assists and supports the outside sales staff, including performing “cold” calls.
10. Identify and document cost savings.
11. Responsible for other duties as they are assigned.
Education & Experience:
BDI Inside Sales Overview
https://www.youtube.com/watch?v=4ANNSVkybC4
BDI Company Overview
https://www.youtube.com/watch?v=nUAG63YcAkU
Job Type: Full-time
Pay: $25.00 - $30.00 per hour
Benefits:
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Experience:
Work Location: In person