Web Customer Support Specialist jobs in North Carolina
Web Customer Support Specialist provides technical support and coordination with the help desk to solve user issues with websites and web interfaces. Interacts with customers and troubleshoots problems to determine the root cause and to provide the right solution. Being a Web Customer Support Specialist maintains and uses a product and knowledge database of known issues and standard solutions to provide fast responses and high customer satisfaction. Typically requires a bachelor's degree or equivalent. Additionally, Web Customer Support Specialist typically reports to a supervisor or manager. The Web Customer Support Specialist occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Web Customer Support Specialist typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Web Customer Support Specialist jobs
- Web Support - the Association Careers
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Durham, NC
FULL_TIME
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About the Role:
You'll manage website content to ensure its accuracy, quality, and relevance. The primary responsibilities include creating, editing, and updating web pages, blog posts, articles, images, and videos. You will work with partners and subject matter experts to gather new content, revise existing content, and ensure adherence to brand guidelines and style standards. Publishes content using content management systems, improve it for search engines, and organize it. Monitoring content performance, collaborating with teams, and ensuring compliance with legal and regulatory requirements are also part of the role. You'll help provide a seamless user experience, promote website engagement, and maintain the integrity of website content.
You Will:
- To manage our website content. This includes creating, editing, and updating web pages, blog posts, articles, images, videos, and other digital assets.
- Ensure the quality, accuracy, and consistency of website content, you will review and proofreading content for grammar, spelling, and formatting errors, and verifying that it aligns with brand guidelines and style standards.
- Publish approved content on the website using content management systems (CMS) or other publishing tools. Ensure that the content is formatted, optimized for search engines, and accessible to users.
- Coordinate with your team to understand and translate needs into relevant web content development plans.
- Respond to customer requests, troubleshooting, reported problems on the applications performance and reliability.
- Understand how the association’s web applications work with different systems and business processes to ensure they operate smoothly. Research and remain informed of new technology and development tool
- Contribute to training materials or instructions for end-users. Can apply the understanding of DevOps and software engineering best practices to influence design and implementation approaches and solutions wherever applicable.
You Have:
- Experience in advanced (e.g. Tier 2 or Tier 3) software support including Web Content.
- Bachelor’s Degree in Computer Science or Information Technology or related field.
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Who We Are
At The Association, we are transforming the accounting and finance profession. We are future-focused, empowering the world’s most highly skilled accountants to stay relevant, meet today’s demands, and prepare for tomorrow’s challenges through quality education, resources, and training.
Learn more about The Association on LinkedIn and our Career Site.
How We Support You
We provide flexibility to help you achieve a good work-life balance. You’ll be part of a global, diverse team who foster an environment of inclusion and belonging where you are valued for who you are and where you come from.
We offer benefit options that support your wellbeing, in and out of the workplace, including healthcare, retirement, paid time off, parental leave, and an employee assistance program. We provide tools and resources that support your mental health, and continuously evolve our offerings in order to meet your needs.
We believe in non-stop learning and are committed to investing in learning opportunities that help you reach your full potential and support your continued development.
Ready to help shape the future of the accounting profession at The Association? Apply today at https://us.aicpa.org/career.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
Additional Information - To manage our website content. This includes creating, editing, and updating web pages, blog posts, articles, images, videos, and other digital assets.
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Durham, NC
PART_TIME
- $11.75-15.28/hour The Customer Support Specialist (CSS) is responsible for all front end processes, including opening, closing, training and delegation of tasks to team members. They are focused on dr...
- 9 Days Ago
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