Web Customer Support Specialist provides technical support and coordination with the help desk to solve user issues with websites and web interfaces. Interacts with customers and troubleshoots problems to determine the root cause and to provide the right solution. Being a Web Customer Support Specialist maintains and uses a product and knowledge database of known issues and standard solutions to provide fast responses and high customer satisfaction. Typically requires a bachelor's degree or equivalent. Additionally, Web Customer Support Specialist typically reports to a supervisor or manager. The Web Customer Support Specialist occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Web Customer Support Specialist typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)
We are searching for a talented individual to become a key member of our Forms Department. This position will be responsible for providing technical assistance related to our payroll reporting and eFiling software. Using their excellent customer service skills, this individual will answer queries, troubleshoot customer issues, and address user problems quickly and professionally. Aatrix will provide all necessary training to the elected candidate. This will be a full-time position, working from 8-5, Monday through Friday.
Responsibilities:
To be successful, you'll need the following:
During the months of December - March, you may be asked to extend regular hours depending on the team workload. The month of January is an exception; overtime is required.
Aatrix Software, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Aatrix Software, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Aatrix Software, Inc. expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Aatrix Software, Inc.’s employees to perform their job duties may result in discipline up to and including discharge.