Web Customer Support Specialist jobs in North Dakota

Web Customer Support Specialist provides technical support and coordination with the help desk to solve user issues with websites and web interfaces. Interacts with customers and troubleshoots problems to determine the root cause and to provide the right solution. Being a Web Customer Support Specialist maintains and uses a product and knowledge database of known issues and standard solutions to provide fast responses and high customer satisfaction. Typically requires a bachelor's degree or equivalent. Additionally, Web Customer Support Specialist typically reports to a supervisor or manager. The Web Customer Support Specialist occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Web Customer Support Specialist typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)

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Customer Support Specialist
  • Aatrix Software
  • Grand Forks, ND FULL_TIME
  • Description

    We are searching for a talented individual to become a key member of our Forms Department. This position will be responsible for providing technical assistance related to our payroll reporting and eFiling software. Using their excellent customer service skills, this individual will answer queries, troubleshoot customer issues, and address user problems quickly and professionally. Aatrix will provide all necessary training to the elected candidate. This will be a full-time position, working from 8-5, Monday through Friday.

    Responsibilities:

    • Provide technical support via telephone, email, and chat
    • Troubleshoot issues using remote support software
    • Identify symptoms, patterns, and solutions for upcoming technology challenges
    • Communicate user challenges and software updates across multiple departments
    • Input technical issues into bug tracking software
    • Maintain the customer support portal
    • Improve existing software programs through evaluating objectives and reviewing proposed changes

    To be successful, you'll need the following:

    • 2 years of Customer Support experience (preferred)
    • Great attention to detail
    • Excellent problem-solving capabilities
    • Effective communication skills
    • Proficient computer skills
    • Basic knowledge of database structures such as fields, tables, database objects, etc.
    • Experience working with payroll forms is preferred but not required

    During the months of December - March, you may be asked to extend regular hours depending on the team workload. The month of January is an exception; overtime is required.

    Aatrix Software, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Aatrix Software, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

    Aatrix Software, Inc. expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Aatrix Software, Inc.’s employees to perform their job duties may result in discipline up to and including discharge.

  • 8 Days Ago

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Customer Support Specialist
  • Sovos Compliance Career Center
  • Grand Forks, ND FULL_TIME
  • Build your future with Sovos. If you are looking for an opportunity where career-minded professionals can achieve success while bringing their best and whole selves to work each day, Sovos may be the ...
  • 15 Days Ago

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Customer Support Specialist
  • Aatrix
  • Grand Forks, ND FULL_TIME
  • Description We are searching for a talented individual to become a key member of our Forms Department. This position will be responsible for providing technical assistance related to our payroll repor...
  • 29 Days Ago

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Airport Customer Service Agent
  • GAT Airline Ground Support
  • Dickinson, ND PART_TIME
  • Job Summary As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers...
  • 5 Days Ago

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Remote Energy Efficiency Customer Support Specialist
  • Clearesult
  • Dakota, ND FULL_TIME
  • Job Description Summary At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a peopl...
  • 5 Days Ago

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Support Specialist - Telecom Customer Care & Billing Software
  • National Information Solutions Cooperative (NISC)
  • Mandan, ND FULL_TIME
  • Please note: full remote work for this team is taken under consideration for applicants coming in with prior Utility and Coop Industry experience and/or NISC software experience. Applicants from outsi...
  • 11 Days Ago

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Client Relations Representative
  • Resilience Inc
  • Germantown, TN
  • Job Description Job Description Client Relations Representative Currently, we are hiring an Entry Level Client Relations...
  • 3/29/2024 12:00:00 AM

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Client Relations Representative
  • North Inc
  • Maplewood, MO
  • Job Description Job Description Client Relations Representative (Entry Level) North, Inc. values results and is committe...
  • 3/29/2024 12:00:00 AM

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Client Relations Representative
  • Indi Staffing Services
  • Chicago, IL
  • Recognized as the leading software development company in the Americas, our client offers 100% remote modality and an ex...
  • 3/29/2024 12:00:00 AM

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Client Service Officer - Assistant Vice President
  • Deutsche Bank
  • Jacksonville, FL
  • Job Description: Job Title Client Service Officer Corporate Title Assistance Vice President Location Jacksonville, FL Ov...
  • 3/28/2024 12:00:00 AM

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Client Relations Representative
  • Indi Staffing Services
  • New York, NY
  • Recognized as the leading software development company in the Americas, our client offers 100% remote modality and an ex...
  • 3/28/2024 12:00:00 AM

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Client Relations Representative
  • Indi Staffing Services
  • Houston, TX
  • Recognized as the leading software development company in the Americas, our client offers 100% remote modality and an ex...
  • 3/28/2024 12:00:00 AM

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Client Relations Representative
  • RSP Events
  • Philadelphia, PA
  • Job Description Job Description We are seeking an enthusiastic and dynamic individual to join our team as a Retail Marke...
  • 3/27/2024 12:00:00 AM

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Client Relations Representative
  • NSD NEWCO
  • Boca Raton, FL
  • Description Description: The Client Relations Representative position is responsible for investigating and resolving com...
  • 3/25/2024 12:00:00 AM

North Dakota is a Midwestern state of the United States. It borders Canada and lies at the center of the North American continent. The geographic center of North America is near the town of Rugby. Bismarck is the capital of North Dakota, and Fargo is the largest city. Soil is North Dakota's most precious resource. It is the base of the state's great agricultural wealth. But North Dakota also has enormous mineral resources. These mineral resources include billions of tons of lignite coal. In addition, North Dakota has large oil reserves. Petroleum was discovered in the state in 1951 and quickly...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Web Customer Support Specialist jobs
$50,192 to $70,557

Web Customer Support Specialist in Charlotte, NC
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February 08, 2020