Web Customer Support Specialist jobs in Washington
Web Customer Support Specialist provides technical support and coordination with the help desk to solve user issues with websites and web interfaces. Interacts with customers and troubleshoots problems to determine the root cause and to provide the right solution. Being a Web Customer Support Specialist maintains and uses a product and knowledge database of known issues and standard solutions to provide fast responses and high customer satisfaction. Typically requires a bachelor's degree or equivalent. Additionally, Web Customer Support Specialist typically reports to a supervisor or manager. The Web Customer Support Specialist occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Web Customer Support Specialist typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Web Customer Support Specialist jobs
ADC Technical Customer Service Specialist, Amazon Dedicate Cloud (ADC) Customer Service
- Amazon Web Services, Inc.
-
Seattle, WA
FULL_TIME
-
- Associate Degree OR A or Network or Security
- 1 year experience in Customer Service and/or Account Management working with high-profile customers
- 1 year of advanced Excel (pivot tables, vlookup and other formulas)
- Current, active US Government Security Clearance of TS/SCI with Polygraph
AWS Customer Service provides global support to a wide range of commercial and government customers as they build mission-critical applications on top of AWS services such as Amazon EC2 and Amazon S3.
As an AWS Customer Success Representative, you'll engage with US Government (USG), and enterprise customers, providing training, support and analysis. You will work with the other members of the AWS Enterprise team including Technical Account managers (TAM’s), Sales and Solution Architects. You will be the Subject Matter Experts on Enterprise Account and Billing issues. You will proactively help customers avoid potential issues. Dive deep to understand the underlying issues to help a customer resolve problems.
In addition, your responsibilities will include, but will not be limited to, the following:
- Being the customer-facing voice for USG and Enterprise customers, addressing complex account and billing issues
- Working with Enterprise customers to understand how they use AWS account and billing services, and providing valuable feedback
- Performing deep dive analysis on USG / Enterprise customer accounts and billing statements
- Educate customers on reporting options, alerts and budgets.
- Providing prompt, efficient, detailed, customer-oriented service to Enterprise customers
- Working with customer support peers around the globe to ensure a consistent and high-quality level of support
- Driving projects that improve customer interactions with AWS account and billing information
- Acting as the Voice of the Customer for our Enterprise customers, reporting and acting on observed areas for improvement
- Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience
- Assisting with Enterprise customer communication during AWS critical launches and support events
- Assuming responsibility for developing detailed knowledge about AWS specific product and features
- Work with AWS teams to drive resolution of issues for customers
- Making sure internal knowledge reference pages are updated
About the team
Work/Life Balance
Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
Mentor-ship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentor ship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded Evaluator and enable them to take on more complex tasks in the future.
Inclusive Team Culture:
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
We are open to hiring candidates to work out of one of the following locations:
Herndon, VA, USA | Seattle, WA, USA
- Experience in leadership and/or account management positions
- A drive to dig into the details of a system or process to solve customer problems
- Proven success in a fast paced support environment
- Demonstrated success driving cross-functional deliverables
- SQL and/or other relational database experience
- Strong fluency with Web Technologies and the Internet
- Understanding of cloud based compute and storage concepts
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $41,400/year in our lowest geographic market up to $104,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site. - 22 Days Ago
Web/Video Support Specialist
- City of Shoreline
-
Shoreline, WA
PART_TIME
- Shoreline is an inclusive City that endeavors to build a work culture which embraces diversity, encourages participation, and promotes equity. First review of applications will be on March 11th. The C...
- 11 Days Ago
Web/Video Support Specialist
- City of Shoreline, WA
-
Shoreline, WA
FULL_TIME
- GENERAL SUMMARY Shoreline is an inclusive City that endeavors to build a work culture which embraces diversity, encourages participation, and promotes equity. First review of applications will be on M...
- 21 Days Ago
Customer Relations Support Photo (VASR)
- Customer Engineering Services (CES) -cesservice
-
Federal Way, WA
FULL_TIME
- Join Our Team Today! For a limited time, we are offering $1000 sign-on bonuses! Looking to kickstart a career in technical services? Do you value independence in planning out your workday? Hoping to f...
- 16 Days Ago
Technical Support Representative
- Olympia, WA Web Firm
-
Olympia, WA
FULL_TIME
- Summary: Join our dynamic team as a Technical Support Representative and play a crucial role in ensuring our clients’ success. You will be the frontline for client support, troubleshooting, and satisf...
- 16 Days Ago
Technical Editor, AWS Support
- Amazon Web Services, Inc.
-
Seattle, WA
FULL_TIME
- 3 years of developmental and copy-editing experience with highly technical developer or systems administration documentation. 1 years of developing and upholding editorial standards across teams and d...
- 2 Months Ago
Web Customer Support Specialist jobs at Popular Companies
Client Relations Representative
- North Inc
-
Creve Coeur, MO
- Job Description Job Description Client Relations Representative (Entry Level) North, Inc. values results and is committe...
- 4/16/2024 12:00:00 AM
Client Relations Representative
- Resilience Inc
-
Collierville, TN
- Job Description Job Description Client Relations Representative Currently, we are hiring an Entry Level Client Relations...
- 4/16/2024 12:00:00 AM
Client Relations Representative
- Tamirior Insights Inc
-
Apollo Beach, FL
- Job Description Job Description Here at Tamirior Insights we commit to our clients and their goals, we have a strong vis...
- 4/16/2024 12:00:00 AM
Client Relations Representative (Remote)
- N&A Enterprises and Solutions
-
Chicago, IL
- A client relations Represenative is responsible for managing and maintaining relationships with clients, ensuring their ...
- 4/16/2024 12:00:00 AM
Client Relations Representative
- VISTA CHICAGO INC
-
Franklin Park, IL
- Job Description Job Description What sets Vista Chicago apart from other sales firms is that it focuses the majority of ...
- 4/14/2024 12:00:00 AM
Client Relations Representative
- NSD NEWCO
-
Boca Raton, FL
- Description Description: The Client Relations Representative position is responsible for investigating and resolving com...
- 4/14/2024 12:00:00 AM
Client Relations Representative
- Mid Atlantic Marketing
-
Fredericksburg, VA
- Job Description Job Description We are seeking a Client Relations Representative to join our team! You will be responsib...
- 4/14/2024 12:00:00 AM
Client Relations Representative
- RSP Events
-
Philadelphia, PA
- Job Description Job Description We are seeking an enthusiastic and dynamic individual to join our team as a Retail Marke...
- 4/12/2024 12:00:00 AM
About Washington
Washington (/ˈwɒʃɪŋtən/), officially the State of Washington, is a state in the Pacific Northwest region of the United States. Washington is the northwestern-most state of the contiguous United States. It borders Idaho to the east, bounded mostly by the meridian running north from the confluence of the Snake River and Clearwater River (about 116°57' west), except for the southernmost section where the border follows the Snake River. Oregon is to the south, with the Columbia River forming the western part and the 46th parallel forming the eastern part of the Oregon-Washington border. To the wes...
Source: Wikipedia (as of 04/17/2019). Read more from Wikipedia
Income Estimation for Web Customer Support Specialist jobs
$56,526 to $79,462
Most Popular Cities in Washington for Web Customer Support Specialist Jobs
What does a Web Customer Support Specialist do?
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February 08, 2020