eCommerce Customer Service Representative Sr. jobs in Richmond, VA

We’re looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you’re interested in new opportunities, and a positive, fast-paced work environment, we want to hear from you!

$14 hourly

• Answer incoming calls on product and service questions, customer complaints, and general customer inquiries
• Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary
• Keep track of customer accounts and make updates with new account information as necessary
• Make sure each customer’s complaint is addressed with care and precision to achieve full customer satisfaction
• Provide thorough follow-ups to customer interactions, ensuring customer satisfaction

• Experience working in a customer-oriented atmosphere
• Display strong communication skills, active listening skills, and personal skills

Must be available 2p-10p

We are a small family owned call center in Richmond VA. We are seeking a dedicated call center rep for full time or part time hours. Must be available as late as 11p, weekends and holidays are required