eCommerce Customer Service Representative Sr. jobs in the United States

eCommerce Customer Service Representative Sr. responds to customer inquiries regarding online merchandise, orders, product questions, or problems in a live chat format using an online chat software system. Receives inquiries from a queue, documents customer interactions, and inputs tickets. Being a eCommerce Customer Service Representative Sr. ensures prompt and proper resolution of customer queries by providing answers, additional information, suggesting products, or escalating/engaging others in the organization to provide a solution according to defined procedures. May require an associate degree. Additionally, eCommerce Customer Service Representative Sr. typically reports to a supervisor or manager. The eCommerce Customer Service Representative Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a eCommerce Customer Service Representative Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)

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Customer Service Representative - Martinsville, VA
  • Signode -Customer Service Representative
  • Martinsville, VA FULL_TIME
  • Customer Service Representative - Martinsville, VA

    Apply Now

    Description/Job Summary

    About Signode:

    With over $2B in revenue, 80 manufacturing facilities across 6 continents and over 9,000 employees worldwide, Signode is a leading manufacturer of a broad spectrum of transit packaging consumables, tools, software, and equipment that optimize end-of-line packaging operations and protect products in transit. Signode brings this extensive product portfolio together under hundreds of trusted brands to offer complete transit packaging solutions to its customers.

    We produce strap, stretch and protective packaging. We also manufacture packaging tools and equipment used to apply the bulk packaging materials. These commercial packaging products are used to pack, bundle, unitize, protect and secure goods during warehousing and transit. Our company is a pioneer in the industrial packaging sector with a long history of customer-focused innovations in materials, processes and automation technology that have revolutionized the sector.

    Headquartered in Tampa, Florida, we are proud to be the Transit Packaging Division of Crown Holdings, Inc. We are excited to go to market as Signode and to share the portfolio of products, services and capabilities that make us the world’s premier end-of-line packaging company.

    Benefits:

    Signode offers a comprehensive benefits package to full-time employees, which includes health, dental, vision, 401k, paid time off, life insurance, wellness perks, and more. Benefits begin the month following the hire date.

    Salary: 

    $20-$22/hourly 

    Summary

    Provide a world class customer service experience for customers, field service technicians and salespeople. This includes entering and monitoring orders, ensuring customer’s disputes are addressed in a timely, efficient, and accurate manner to improve service level, and completing customer specific reports. This role collaborates with the Field, Commercial, Financial, and Supply Chain teams to ensure the customer’s expectations are being met, while striving to meet Signode’s mission and maintaining our values. The Senior CSR will manage orders that require greater attention to processing while coaching, mentoring, and assisting the Customer Service Representatives.

    Essential Functions

    • Answer incoming requests, via tickets, phone calls and Teams messages, courteously and consistently using established guidelines.
    • Accurately and efficiently manage the sales order entry process from multiple sources (EDI, email, phone, web shop, etc.) as it relates to account number (ship-to/sell-to), price, terms of sale, product, and quantity.
    • Actively review open orders daily to proactively resolve orders pending release or confirmation.
    • Maintain appropriate records and documentation for customer service and audit purposes.
    • Communicate with customers to keep them aware of updates, changes, delays, and other information deemed important to them.
    • Investigate and resolve billing concerns by tracking shipments, researching price differences and entering return authorizations for approval, quoting special parts prices, and following up on credit hold orders.
    • Maintain backorder reports for highlight accounts.
    • Invoice orders that are unable to close automatically and review error report.
    • Monitor phone/staff coverage and lunches to ensure adequate staffing.
    • Run and distribute drop ship PO report.
    • Close return authorizations to generate credit memos.
    • Work closely with Warehouse, Purchasing and Accounting to invoice orders in a timely manner.
    • Coach, mentor, and assist the Customer Service Representatives.
    • Provide problem solving and continuous improvement by removing barriers that impact product quality, support, or on-time delivery and customer satisfaction.
    • First point of contact for outside departments with high priority customer concerns.

    Position Qualifications

    Education: High School Diploma or GED required.  Associates’ degree in Business or related field preferred.

    Experience: 5 years of previous customer service. Demonstrated ability to establish and sustain beneficial relationships with customers by mobilizing internal resources to achieve commitments and resolving customer issues. Proficiency in Microsoft Office (Excel, Word, etc.). ERP experience required.  Ticketing system experience, a plus.

    Functional Success Drivers: Possessing these certain competencies are what we require for an individual to be successful in this role.

    • Problem Solving
    • Detail Orientated
    • Interpersonal Savvy
    • Energy
    • Communication
    • Learning on the Fly

    Reasonable Accommodation Statement

    To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  Reasonable Accommodations may be made to enable qualified individuals with disabilities.


    The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

    Signode Industrial Group, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.


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Freelance Side Jobs - Customer Service Representative
  • Customer Service Representative - Fud
  • Memphis, TN OTHER
  • Fud, the World's First Social Hustling Community, is seeking a Freelance Side Jobs - Customer Service Representative to join our community. As an expert and mentor in our community, you will play a vi...
  • 8 Days Ago

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E-commerce Customer Service Representative
  • Crosslinks - Ecommerce
  • City of Industry, CA FULL_TIME
  • Job Description Job Description Job description A fast-growing online retailer is looking for an Ecommerce Customer Service Representative who has at least one year related experience. This position o...
  • 3 Days Ago

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Customer Service Representative I - Full Time
  • Dohrn Transfer -Customer Service Representative I
  • Rock Island, IL FULL_TIME
  • Customer Service Representative I - Full Time Apply Now Description/Job Summary Dohrn Transfer is a leading Midwest LTL Carrier providing less-than-truckload, truckload, and value-added services throu...
  • Just Posted

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Commercial Insurance - Customer Service Representative (CSR)
  • Customer Service Representative (CSR) - Whiteboard Risk & Insurance Solutions
  • Irvine, CA FULL_TIME
  • We are looking for a licensed Commercial Customer Service Representative to join our insurance agency's customer service Solutions team! As the CSR of our Solutions team you'll be responsible for hand...
  • 18 Days Ago

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Customer Service Representative
  • Customer Service Professionals
  • El Dorado, AR FULL_TIME
  • We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.Responsibil...
  • Just Posted

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Customer Service Representative
  • EYA
  • Bethesda, MD
  • Position Summary: EYA, the premier residential developer in the Washington D.C. Metropolitan Area, is seeking a Customer...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative
  • Bobby Pages Dry Cleaners
  • Round Hill, NV
  • Job Description Job Description Join our dynamic team and become an integral part of our workplace where every day is fi...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • Perfect Placement Group, LLC
  • Sterling, VA
  • Customer Service Representative (CSR) Sales Location: Dulles, VA Summary: The Customer Service Representative (CSR) is r...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • iFLY World
  • Ashburn, VA
  • ** Customer Service Representative** **Job Category****:** Operations **Requisition Number****:** CUSTO02709 Showing 1 l...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • Port Cares
  • Bethesda, MD
  • **Customer Service Representative** **at Weed Man St.Catharines** Job Posted on February 24, 2022 **Position Type:** Ful...
  • 3/27/2024 12:00:00 AM

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Customer Services Representative
  • Smart Choice Cleaning, Inc.
  • Chantilly, VA
  • Job Description Job Description MUST BE BI-LINGUAL IN SPANISH !!!! Smart Choice Cleaning - Chantilly, VA Smart Choice is...
  • 3/26/2024 12:00:00 AM

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Customer Service Representative
  • Ultimate Charities
  • Burke, VA
  • We are expanding our Customer Service and Marketing team and looking to include enthusiastic, dynamic, and charismatic t...
  • 3/26/2024 12:00:00 AM

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Client Services Associate
  • DSPolitical
  • Washington, DC
  • We're looking for an ambitious candidate to work in DSPolitical's Client Services team! As a Client Services Associate, ...
  • 3/24/2024 12:00:00 AM

Income Estimation for eCommerce Customer Service Representative Sr. jobs
$43,827 to $56,203

Career Path for eCommerce Customer Service Representative Sr.